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Ourisman Honda of Tysons Corner
Vienna, VA
435 Reviews
When car shoppers want to peruse a wide selection of new Honda models and exceptional used car deals, they come to Ourisman Honda of Tysons Corner. Our convenient location in Vienna, VA is just 20 minutes from the Roosevelt Bridge, so we serve drivers from all around the area. We're much more than just a source for exciting new Honda cars, trucks, and SUVs, however. Our goal is to provide car shoppers with a stress-free and enjoyable experience as they pick out their next vehicle, which means providing online car shopping tools, auto financing resources, and an on-site Honda service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 435 reviews
October 05, 2011
I recently bought a 2011 CRV from this dealership. Amine took the time to walk me through each feature of the car and was patient answering my questions. The sales process was easy, fast and thorough. I ca took the time to walk me through each feature of the car and was patient answering my questions. The sales process was easy, fast and thorough. I called back the next day with questions about my paperwork, my call was taken right away and all my questions answered quickly and in kind manner. One week after my purchase I returned to the car dealership to have a remote stater installed and protective treatments done to the interior and exterior of the car. The service department was organized, fast and friendly. They made special arrangements so that I was able to drop my car off early and make it to work on time. I picked it up at my convenience at the end of the day and was very satisfied with the work they had done. Overall I feel this is a reliable, fair and friendly dealership and would recommend working with them and Amine. More
by JackieClements
Employees Worked With
Amine Kadmiri
October 04, 2011
The staff were approachable, professional, extremely helpful and courteous. They listened to my needs, my price point, and assisted me in purchasing the perfect car for me! My last Honda was a 1997 Ac helpful and courteous. They listened to my needs, my price point, and assisted me in purchasing the perfect car for me! My last Honda was a 1997 Accord with 230,000 that a dearly loved....but it was begining to tire out :-). I keep my cars for a long time and am not a fan of dealing with new car purchases. In the past, car purchases had been a whole day unpleasant event. I have to say that Mike Walker and his team of professionals totally changed my mind on the car buying expereience. Shockingly I found it a pain free and positive experience! Thank you all! I love my CRV EX-L! Susan. More
by spofford
Employees Worked With
Mike Walker and Sherif Ahmed
October 04, 2011
GREAT from the beginning of the transaction to the very end! Very honest, answered all the questions and worked hard to meet our budget! Will definitely come back again and see our favorite sales consultan end! Very honest, answered all the questions and worked hard to meet our budget! Will definitely come back again and see our favorite sales consultant, AMINE KADMIRI! More
by hunt11
Employees Worked With
Amine Kadmiri
September 30, 2011
Thursday, September 29, 2011 I thought your company Thursday, September 29, 2011 I thought your company would appreciate the share of my experience with one of your dealerships today. Just a heads up Thursday, September 29, 2011 I thought your company would appreciate the share of my experience with one of your dealerships today. Just a heads up it wasn’t a pleasant one as you will learn by reading my concerns. Where do I begin… first off I’ am very interested in purchasing a Honda CR-Z, it is actually the only car I was in the market for. Although after my experience today with Honda I came to find Honda is not the right company to do business with! I began my experience with the Honda of Tysons Corner in Vienna by calling Yesterday Tuesday, September 22, 2011. Over the phone I specified several times the exact vehicle I was interested in, including model, package, and color (the CR-Z, basic with no navigation, and black). The phone operator I spoke with that evening re-assured me it was in-stock. The gentleman then set me up an appointment with the sales manager to come in. The phone operator told me I would receive an email confirmation stating the name, address of the dealership, ext. I never did receive the email so I had to call the next day to figure out the address. Then later that day I got a phone call from the Tysons dealership returning my call about the CR-Z, which was a bit confusing since I already had an apt. set up and never left a message. Before my arrival to the dealership I found the company’s operation to be very disorganized and flustering to customers but I had faith still and left my office early to see the car I had my eyes set on. As my grandmother and I arrived to the dealership I spotted an eye on the CR-Z Mugen EX. As falling for the Mugen’s unique body a salesman then approached us. He escorted us into the dealership, where we were left standing uncomfortable in the middle of the lobby door way while waiting for the salesman we had the meeting set up with. The salesman said hello to us and took us over to a table to talk; he never mentioned his name. Although I did catch his name on a sign with a listing of appointments in the lobby with my name and his name next to it, all I recall is his last name starting with a B (he was an older Middle Eastern fellow). The salesman asked me to come take a look at the CR-Z (meaning the Mugen EX Black). I then explained to him that I asked for the basic package at $20,000 and he said they don’t have the basic in black but they have white (I wasn’t interested in which is why I called ahead of time). His next claim was this was the 20,000 CR-Z but since they added the Mugen package to the car it was $23, 000. I found it sad to believe that this salesman had no idea what he was talking about or he was finding an excuse for why they didn’t have the vehicle I asked for because while doing my research online I knew the CR-Z EX MSG’s for $23,000 alone and the Mugen Package is an extra ad on of $6,300. I then explained to him this is not the car I asked for either because I can’t even drive manual (the phone operator did ask which of the two I was looking for). At this point my grandmother and I began to get very frustrated with all the excuses. Finally the salesman tells us the truth to what really happen to the car I came to buy. Stating the car is in the process of being sold and they are approving somebody for it now so if they don’t get it approved then we can have it. We ask him how long we are supposed to just wait to see if they are approved, he is loss for word a majority of time. Either the lack of communication and teamwork at this dealership is pitiful or this salesman is a big phony liar! As our frustrations seeps in more he then says the car has been sold for three days now but they are having problems approving the seller for it. This salesman could never get his story straight! I then tell him whichever the case be they should have called us so we didn’t waste our time and gas driving out there. After rambling on some more and more, he states he will give us a good deal. Now we are told they are trying to unlock the desk of an associate that is absent and he will sell me the car that has already been sold. After hearing this I’m even more stunned because they already made a commitment to another customer and honestly am very hesitant to do business with a company that isn’t loyal. Being very flustered and confused we take a look at the car, and then tell the salesman we want to talk about the price. We bluntly tell the salesman the amount we want for the CR-Z is $18,000 (assuming there would be a lot of negotiating back up), how much we have to put down (75% of the MSG), and the trade-in of my car . He rudely tries to push us into selling my current vehicle myself. Then goes into saying there is no way he can sell the car at $18,000 because the dealership would be losing money. I tell him after all the frustration they caused us we deserve some type of discount for waiting for 45min to see the car I was scheduled for. He then claims the price on the car is the best deal. I told him well you don’t have a deal and he let us leave. The salesman never even tried to slightly negotiate the price with us, isn’t this the dealers job to negotiate? Another comment the salesman’s made while showing us the vehicle was he only makes $700.00 off a sale which I thought was very inappropriate. I’m not sure what Honda expectation on customer service is but this is by far the worst I’ve ever seen and the most disorganized company. In this economy customer service is key and especially for the car industry and as a first time buyer I see no good reason to shop Honda! More
by hmitchell16
Employees Worked With
salesman (last name started with a B; didn't give us his name)
September 29, 2011
Awesome experience. Very supportive and helpful with minimal hassle. No haggle pricing made the process much easier. Sales rep answered all questions without dragging out the conversation. minimal hassle. No haggle pricing made the process much easier. Sales rep answered all questions without dragging out the conversation. More
by Tkindem
Employees Worked With
Amine Kadmiri
September 18, 2011
My first experience with Honda a few years ago was typical of car dealerships -- "meh." But since Kahlil has become Sales Manager, things have drastically changed for the better!!! I am now a very loy typical of car dealerships -- "meh." But since Kahlil has become Sales Manager, things have drastically changed for the better!!! I am now a very loyal Honda of Tyson's Corner Customer, to the point that I've referred family members and friends to the dealership who have purchased their vehicles here. I've leased multiple vehicles through Honda of Tyson's Corner. I really can't say enough positive things about this dealership; they've made the purchase process so easy and painless; I've gotten fantastic deals, never felt cheated or taken advantage of (like I felt at other dealerships or under previous management), the service department has always been accessible and top notch. I will continue to refer friends and family and I will continue to use this dealership for future business. More
by sweetsue247
Employees Worked With
Sherif Ahmed; Kahlil Azmi
July 25, 2011
Gregg was great - he thoroughly explained the features on the vehicle and did his best to make sure we were fully satisfied. In our opinion he did above and beyond when it came to customer service. We high the vehicle and did his best to make sure we were fully satisfied. In our opinion he did above and beyond when it came to customer service. We highly recommend him. More
by hrlang
Employees Worked With
Gregg Miah
July 25, 2011
We had visited Honda of Tyson's months prior when we were curious about the Honda Element. Abdul Razzaq was outstanding. He provided the needed information without being overbearing. He followed up with u curious about the Honda Element. Abdul Razzaq was outstanding. He provided the needed information without being overbearing. He followed up with us and when I returned months later to purchase the car he remembered me and all the details that we had discussed. Even though I live walking distance of a Honda dealership, Abdul was the reason I returned to Honda of Tyson. I would rate Adbul a (5) or great in all areas but the overall dealership didn't strike me as anything special. Nothing bad about it - just didn't stand out any different than any other dealership that I have been in or done business with. Sandy Rogers PS - this website is frustrating. It would be nice to submit a review without having to register, etc. Too time consuming plus I don't want to start getting junk mail from this source! Please remove me from your site once this review is received. More
by sgrogers11
Employees Worked With
Abdul Razzaq
July 25, 2011
My Express Lube appointment was fast, friendly, and professional. Service mgr, Chris, inspected my tires and saw a nail (that I never noticed) and offered to repair it for free. To me, that's the defin professional. Service mgr, Chris, inspected my tires and saw a nail (that I never noticed) and offered to repair it for free. To me, that's the definition of "above and beyond" service - looking out for me and offering a courtesy that went beyond the mere oil change I came in for. While these guys point out the recommended services, they explain the reasons for them in terms I can understand, and I don't feel like they push them on you. Everyone I encountered was clean, courteous and professional. I'll be back for sure. More
by TresHondas
Employees Worked With
Chris Harvey
July 24, 2011
Was very friendly and very informative about the work to be done, They have been very patient, answered all my questions, and made sure I knew what they were going to do before actually fixing anything.. be done, They have been very patient, answered all my questions, and made sure I knew what they were going to do before actually fixing anything.. More
by dineshroy
Employees Worked With
Steave Furr
