Ourisman Honda of Tysons Corner

If you are looking to buy a Honda, visit this dealership and ask for Ozcan and Khalil. They are honest and straight forward. They set down with you and explain the entire process, easy and simple. I just and ask for Ozcan and Khalil. They are honest and straight forward. They set down with you and explain the entire process, easy and simple. I just purchased a CR-V and happy that I got the vehicle in 2 hours. I was touched by the fact when i got home, I received a follow up phone call from Mr. Ozcan to see if I need anything. Than you Mr. Khalil and Mr. Ozcan for all your help and courtesy. You are the best! War Regards, Ahmad H Muhsen More

Horrible sales service. At 1st attempt to negotiate an overpriced vehicle i was supposed to get call back from sales manager the same day to work on vehicle sale. ( Nico Nic At 1st attempt to negotiate an overpriced vehicle i was supposed to get call back from sales manager the same day to work on vehicle sale. ( Nico Nicolaou) Completely ghosted me. Second day i just consider getting the vehicle, until i saw the unrealistic doc fees of $1000 and additional $550 nontax fee attached to the proposal. According to state of Virginia that cost can be negotiated in sale price. I was told that in cannot be negotiated. LIE! I offered to handle sales tax, title and registration in my own state. They agreed and dropped nontax and refused to work with me on doc fee. Which is just additional profit applied to all vehicle sales for additional profit. Finally, I offered $7000 down to offset costs for my preapproval limits. They then applied my down payment after the sales tax so they can skim more money from me. LMFAO! After calling them out on that, they refused to talk to me and ghosted me again after two days of wasting time and trying to get over on me. This place is a complete joke. Sales Manager is costing the dealership sales and money! Stay far away from this place. If you live in Virginia, you're better off buying your vehicle out of state to save $1500 on every sale. But definitely stay away from here!!!! More

Dealership led me to believe that loud noise was fixed before I purchased a used car from them on the day I drove 2 1/2 hours from Richmond, Va. Sold to me and driving back home noise was present; and before I purchased a used car from them on the day I drove 2 1/2 hours from Richmond, Va. Sold to me and driving back home noise was present; and next day snow/ice storm in Virginia and before car was 30 days old-I found out from a Lexus dealer who did a full inspection that the noise was still present and caused by bad wheel bearings in back wheel of Lexus RX 350 Sport. Dealership has refused to repair. This is not part of 30 day limited drivetrain warranty and was present during test drive with me, my guest, and salesman who led me to believe in a text to come and get the car as all had been checked out and work done by salesman giving me a fake piece of paper stating from the company's mechanic had done another inspection. No problems! I spoke to mechanic after 3 phone calls to dealership after car was bought; and he stated he did not know I had bought the car; and he had someone else look at car; and he does not do wheel bearing work just inspections but did not do another inspection report after car supposedly re-looked at for noise and steering issues!!! Salesman, finance manager lied to me. I also had to have the same dealership re-do the title and registration as they left off the bank that financed the car nor gave me the dent coverage they sold me!!! Spoke to General Manager and told him this noise was present during test drive !! He kept saying not covered under limited warranty 30 day drive train coverage which I already knew...I am 75 year old female and been driving company cars for over 40 years. I know when I hear a loud noise and steering wheel will not turn there is an issue! They also tried to get me to sign the paper stating I approved the inspection report which I did not after test drive and get me to buy knowing I had heard this noise as well as passenger and salesman who jumped when noise heard and steering wheel would not turn after starting up from stop sign on test drive. After test drive the ( finance manager ) kept trying for me to get loan with them even after I told them I was financing with my bank and trying to push the extended warranty cost down my throat! This vehicle was bought by them from a local Lexus dealership who had kept up with all repairs, maintenance as it was a leased vehicle with one person and I had car fax to prove it, provided by them; I and I had a witness to the test drive and noise heard and steering issues as well as was present during tech's phone call to me and present when car was purchased thinking all was taken care of ! Same person to all events who came with me and witnessed all events. More

I traded in my Jeep Wrangler with Honda, and I had a very bad experience. I felt betrayed during the process. When I checked my credit score, it was 745. However, they told me my APR was 11%, which seemed ve bad experience. I felt betrayed during the process. When I checked my credit score, it was 745. However, they told me my APR was 11%, which seemed very high. I asked the representative, Rashad, several times what my APR was, but he never gave me a clear answer and kept changing the subject. I felt uncomfortable, like I was bothering him. Even my daughter told me to stop asking questions because something didn’t seem right. I originally intended to pay the $13,000 in cash. However, Rashad rejected that option and pressured me into getting a loan through his institution, which felt like it was done for his own benefit rather than mine. Additionally, extra items were added to the car without my clear understanding. The total price was supposed to be $13,000, but when I went to make my first payment, I realized the total had increased to $20,000. Based on my experience with Rashad and this dealership, I would strongly advise others to go elsewhere to avoid similar treatment. More

My financial guy Derrick is so awesome and has the best customer service. He is always very knowledgeable and willing ti go beyond his job! You are truly an extraordinary employee of Honda and thank you fo customer service. He is always very knowledgeable and willing ti go beyond his job! You are truly an extraordinary employee of Honda and thank you for your great hospitality!! More

I had a very unprofessional and disappointing experience at Ourisman Honda of Tysons. I found a late-model Honda on Cars.com and was contacted by a sales representative, Juan De Avila. I expressed a strong at Ourisman Honda of Tysons. I found a late-model Honda on Cars.com and was contacted by a sales representative, Juan De Avila. I expressed a strong interest and arranged to see the car with him. When I arrived at noon for my appointment, the dealership couldn’t locate the car. The sales manager assured me he’d find it and drive it to my home later that afternoon — but I never heard back. A few days later, I reached out to Juan again to schedule another viewing. When I finally saw the car, the Used Car Sales Manager, John, explained that the vehicle had been at the body shop for repairs and still needed a small dent fixed. The next day, the car disappeared from Cars.com. When I emailed Juan to ask if it was still available, he said it was so I scheduled to test drive it. Before leaving, I asked again if the car was available and then said it was sold the previous day. The lack of communication, accountability, and professionalism from both sales staff and management was frustrating from start to finish. I would not recommend Ourisman Honda of Tysons to anyone looking for a straightforward, honest car-buying experience. More