Ourisman Honda - Service Center

Great dealership. Though try to avoid service there if Great dealership. Though try to avoid service there if at all possible. If you do happen to go with their service, avoid John Thurston and Luis Ca Great dealership. Though try to avoid service there if at all possible. If you do happen to go with their service, avoid John Thurston and Luis Campos. They will make your life miserable. More

We have continue to bring our Honda vehicles to Ourisman Honda because of Al Samateh, the assistant service manager. He is professional, friendly, honest, easy to talk to and he is also a good listener. We Honda because of Al Samateh, the assistant service manager. He is professional, friendly, honest, easy to talk to and he is also a good listener. We are also pleased with the quality of work at Ourisman Honda. We are grateful for Mr Al Samateh. More

I have been meaning to post this review for the last few months because it seems that people only want to comment on something if they have a bad day, or they simply just enjoy complaining about everything months because it seems that people only want to comment on something if they have a bad day, or they simply just enjoy complaining about everything that doesn’t meet every aspect of their “standards.” I recently took my 2004 Civic into Ourisman because the air bag sensor light had been on for a few weeks, and my mechanic informed me it was a "dealer" issue. In short, my mechanic's shop was not equipped to undertake air bag repair, so I made an appointment at Ourisman with Dan Jennings, who assured me they could quickly check the source of the malfunction and determine whether any "bad" parts were still under warranty. To my surprise, I was able to secure a late morning appointment on a weekday. I met with Dan, quickly filled out some paperwork, and within ten minutes a mechanic was checking my car. I still figured it would take some time to resolve the issue, but Dan called me within the hour. The part was under warranty and in stock. I didn't even have time for lunch. I met again with Dan, who explained the problem and resolution, and whether the air bag would have deployed--which it would have--whereupon he added that the mechanic had performed a quick "multi-point inspection." I was ready for the worst when he told me the car was in great shape (the brake pads were starting to wear down and would have to be replaced in the next few months). With that, he gave me my key and I was out of Bethesda before the start of early-afternoon DC rush hour. I can't say enough about the service department at Ourisman. I live over 60 miles from the dealership and truly hate DC-area traffic, but each time I have been there, I have always felt that sense of relief that I had not been ripped off, or wasted half of my day. As mentioned, my car is a 2004, and it has 180,000 miles on it. I bought the car from Ourisman and have been happy with it for the last eight years. I know where I will purchase my next vehicle when this one, if ever, dies. More

I have been going there for years. I go to Ourisman because of stu, he gives me trusted advice and my car is in the best shape. Stu is very understanding, not pushy and rude like other consultants I've because of stu, he gives me trusted advice and my car is in the best shape. Stu is very understanding, not pushy and rude like other consultants I've worked with. He is a great asset to the company and I always go to him or call him for any questions about my car. More

I needed a tire & rim replaced. They did this okay for a price that was at the high end of average. However, they gave me a list of "recommended" service totalling almost $2,000! I took the car to for a price that was at the high end of average. However, they gave me a list of "recommended" service totalling almost $2,000! I took the car to another Honda Dealer Service department and they didn't recommend ANY of the things Ourisman had recommended. That was one year ago. A friend warned me that her experience with Ourisman was identical to my own; they do the task at hand ok, but always recommend very expensive additional, unnecessary service. More

Horrible! I needed to bring my car back to repair the car's hazard light switch that stopped working after the last time they needed to repair a recall item. Can you believe they gave me back my car with car's hazard light switch that stopped working after the last time they needed to repair a recall item. Can you believe they gave me back my car without the ability to find the hazard switch at night! They said I'd have to bring back the car again. Well, I brought back the car and they said "it's ready to be picked up." My wife picked it up without the hazard light switch fixed. When I called back they said they didn't have the light in stock... so it was ready to be picked up. Can you believe this, they don't have the ability to keep their customers safe by not having appropriate light bulbs in stock and then giving they're customers a runaround and giving the impression it's fixed when it's not. Boy do they take their customers for granted. More

Always pleasant, helpful, and friendly. I can be assured that my cars are taken good care of with Mr. Quintera's assistance. We had a pesky but mysterious problem with our automated door and he handled the that my cars are taken good care of with Mr. Quintera's assistance. We had a pesky but mysterious problem with our automated door and he handled the problem with a lot of patience and, with perseverance, it was solved. I would recommend this dealership and Mr. Quintera highly. More

As usual, I received top service from the service team at Honda. Juan Quintero is my contact person most times and he always addresses my concerns quickly. On this occasion, Juan, along with Luis and Vince, Honda. Juan Quintero is my contact person most times and he always addresses my concerns quickly. On this occasion, Juan, along with Luis and Vince, kept trying to resolve my problem over the course of a few days. They were pleasant throughout the process and accommodating to my schedule as we tried to find and fix my problem. Once the car duplicated the problem I was experiencing while in their care, they quickly fixed the car and had it back in my possession in less than half a day. More

Tony Ramazani and Peter London are very friendly and great to deal with. The transaction was very smooth when I purchased the car (Honda Accord EXL NAV 2009). The service and the customer service are ve great to deal with. The transaction was very smooth when I purchased the car (Honda Accord EXL NAV 2009). The service and the customer service are very good and I am completely satisfied. The first service to the car that I just got was done well. More

I bought my car there, and the car-buying experience went pretty smoothly. However, one of my tires was damaged by a giant pothole, and I took the car there to get the tire replaced because I had bought a r pretty smoothly. However, one of my tires was damaged by a giant pothole, and I took the car there to get the tire replaced because I had bought a road hazard coverage with them when I bought the car (mistake #1). When I dropped the car off this morning at 7 am, they told me it would be ready by the early afternoon and they would call me. I didn't get a call until 2 pm, when Dan Jennings informed me that they had not done any work on my car, and oh by the way they found that the front wheel was damaged also and required re-alignment at a cost of over $700, not covered by the road hazard coverage I had already purchased. When I expressed doubt and repeated the terms of my coverage, he said he would call the company that offered the road hazard coverage and then call me back. An hour goes by. I call and leave him a message. Another 30 minutes. He finally calls back and says they will replace the original tire which I took the car in for, but that it will cost me extra because my coverage only covered up to a certain amount. At this point, I said whatever, just do the work since I had to pick up my car to go home. I arrived at the dealership at 5 pm, was then informed that they had not touched my car yet, but it would "only be 30 minutes". So I waited. Another hour rolls by before I finally get my car. Bottom line, they had my car for 11 hours for a 30-minute job and did nothing for the first 7 hours and spent the next 4 trying to sell me something I didn't need. Then they charged me extra for replacing the tire which is a coverage I already paid for. More