Ourisman Hyundai of Bowie

So first the sales rep was over all good I would say and truly did help to get me in the car I wanted. But after I got the car, which I looked at while it was night. I noticed the next day there was a mark truly did help to get me in the car I wanted. But after I got the car, which I looked at while it was night. I noticed the next day there was a mark on the inside of the door frame. My boyfriend went to school for painting cars so I had him look at it to See if maybe it just had to be buffed out. So I took pictures and I sent it to the sales rep that I was working with and he was like OK well bring it in like I want to try to get them to buff it out and like detail it. OK fine cool whatever like I knew it wasn’t gonna work because it’s down to the bare metal but whatever if they wanted to try it. So I go to bowie The no try to detail it out obviously doesn’t come out well they’re like OK well you know get it fixed for you you know free of charge they give me a paper and everything I say if they’re going to fix it. Well in the paper it says 30 days. So I called two weeks before the 30 days is up and I’m just like hey like I still haven’t heard from y’all you know we keep going back-and-forth you know what’s up with the date for me to come in in order to get this fixed. And I was like yeah you know like the 30 days are about to come up and the sales rep tells me oh you know we are still going to fix it either way that paper was just basically for us stating that we are going to fix it. I bought my car March 5th, 2022. And here it is April 19, 2022 and still not fixed and still don’t even have a date and still have not even heard from them after trying to reach someone for several weeks.🥴 More

I have been calling for two weeks and no one has returned my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak wi my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak with someone since. More

Simply not right. Received a quote for $42,230 and made an appointment to purchase the car after talking to Sales Manager Justin Graham in the morning that day. Asked Received a quote for $42,230 and made an appointment to purchase the car after talking to Sales Manager Justin Graham in the morning that day. Asked 6 times for the OTD (Out the Door) price. Never received. Something didn't seem right. Finally got a hold of GSM Oliver Wong and yup you guessed it, switch and bait; new price is now $47,847. WTH? Why even lie? Waste of our collective time. Seriously people just tell me the truth. Christ Sakes. Don't really care about the sales price. I care about principle and honesty. More

They had just the car we wanted, a 2016 Prius, so we drove four hours to get there, making sure of all the details before we went. Here were the problems: 1. They said the car was ready but it wasn’t drove four hours to get there, making sure of all the details before we went. Here were the problems: 1. They said the car was ready but it wasn’t, still in detailing when we arrived. It took FIVE HOURS to buy the car as a cash sale! Long waits between every step. At the financial checkout (though we weren’t financing) we were asked all the same questions we had already answered. (We watched one finance guy picked up our file, scan it, and put it back down; we waited 45 minutes for another and were told the first wasn’t interested in a cash deal as there wasn’t any money in it.) 2. They added a $1200 reconditioning fee for some basic maintenance work and about a $450 cleaning fee they blamed on covid. 3. It was a Prius 3 though all their advertising said it was Prius 4. At least I was able to use that leverage to remove the two fees above. 4. The next day we got an email offering us the car we just bought for $700 cheaper. 5. As the 60-day tags got close to expiration, we started calling. And calling. We would get transferred to a phone whose mailbox was full. Finally, on the day of expiration, FedEx brought us…another temporary tag! 6. When that tag neared expiration we started calling again. Turns out they had tried to call us a couple of weeks earlier but had one digit wrong in our phone number. I checked the original paperwork and the phone number was correct on every form. At least this time we did get someone helpful on the line and finally got our license plates. 7. The car was missing one wheel cover. The sales rep said it had been ordered and would be shipped to us with the license plates. I checked on that several times and he always said “it’s right here in my desk drawer.” It didn’t come, sales rep is gone, no one knows anything about it. Bottom line: this place is too big and too disorganized to give good customer service. Try someplace else or, if they have just the car you want as they did in our case, brace yourself for lots of frustration. More

I called in to ask about a car I was considering buying and spoke to a young lady named Micah. She was so nice and helpful. She’s a definite asset to your dealership. and spoke to a young lady named Micah. She was so nice and helpful. She’s a definite asset to your dealership. More

AS always, my experience was great. Janae was awesome and very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while perf very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while performing my oil change and inspecting my vehicle. I am very grateful to have such a wonderful team of people available to ensure my vehicle is running in tip top condition. More

Had a great experience with the valet service. They came and picked up both our G80 and GV70 for service, and returned both the next morning. and picked up both our G80 and GV70 for service, and returned both the next morning. More

Purchased a vehicle in Dec 2020, they were cool until I left the dealership and no one could remember the deal… as they said they could not find the file. Agreed upon terms were finally met in Feb 2021. As left the dealership and no one could remember the deal… as they said they could not find the file. Agreed upon terms were finally met in Feb 2021. As of this writing, I still have not received the manuals for my vehicle. I would not send my worst enemy here to purchase a vehicle. More

Everything was done as expected and in time. I also loved the fact that they paid for my shuttle to drop me home and pick me back up when my car was ready! Wonderful experience! the fact that they paid for my shuttle to drop me home and pick me back up when my car was ready! Wonderful experience! More

On the phone with service department again for the 10th time attempting to schedule an appointment for service and to speak to a service advisor and or manager. No one is ever available and no one ever ca time attempting to schedule an appointment for service and to speak to a service advisor and or manager. No one is ever available and no one ever calls back. More