Ourisman Hyundai of Bowie

The actual service and service technician was excellent. However, prior to that was a mess. I set an appointment to wait for an update SW to be performed. Waited 30 mins to be checked in to be told it wo However, prior to that was a mess. I set an appointment to wait for an update SW to be performed. Waited 30 mins to be checked in to be told it would take at least 2 1/2 hrs. I couldn’t wait. Reschedule for over 2 weeks out via phone call to a day a loaner car was available. Called dealership day before appointment to be told I was down to drop the car off and there were no loaners. Was told someone would call me back that day. Late that day I called back and a different rep transferred me to a service technician that said the SW update should be completed in an hour. It actually took about an hour and a half, totally acceptable. The day of service my service technician was awesome More

Short staffed otherwise the reps were friendly and helpful waiting room comfortable Best to drop off car instead of waiting helpful waiting room comfortable Best to drop off car instead of waiting More

I had a terrible experience today with the service department. I took my car in for a 3:00 pm appointment to do an oil change and waited for over two hours with no status update from the service advis department. I took my car in for a 3:00 pm appointment to do an oil change and waited for over two hours with no status update from the service advisor. At 5:15 pm I went to the service desk and was told by another advisor that they haven’t started working on my car yet. This is totally unacceptable, why give a person a 3 pm appointment and over two hours in nobody touched the car. This is a total disrespect and disregard for the customer’s time and definitely not the way to do business, I will never return to this dealership and I’ll tell my friends and relatives about my bad experience. More

What has happened to the service department? My last review was 5 stars and today I arrive for my appointment and am told an oil change will take 3 hours after waiting quite a while to speak with the se review was 5 stars and today I arrive for my appointment and am told an oil change will take 3 hours after waiting quite a while to speak with the service writer who looks at me like I should know Monday is your busiest day. If you are backed up, the least you could do is contact people who have said they will wait for service and let them know the situation. A complete waste of time and gas. So disappointed. Why even have appointments? More

Very professional. Moreover, I received ten percent off of parts versus the fifteen percent offered or promised for services via email. of parts versus the fifteen percent offered or promised for services via email. More

Ron, Service Agent, proved to be most efficient and customer friendly. Ron communicated via text and email ensuring that all information was disseminated in a timely manner. He also confirmed receipt o customer friendly. Ron communicated via text and email ensuring that all information was disseminated in a timely manner. He also confirmed receipt of Technician's report/recommendations. Thanks, Ron! More

Although I did not (as of yet) buy the car (Genesis G70) as I am still researching and looking at my options, I would still like to add that my customer service experience was excellent. Jordan came right as I am still researching and looking at my options, I would still like to add that my customer service experience was excellent. Jordan came right up and didn't hesitate to help with any and all of my questions. The final deal that was offered was very reasonable but I am still doing some research before making the final purchase. All and all, great experience! More

Shavon Hill was awesome and professional as always. She kept me updated and informed throughout the day. Everything was smooth and she explained the issues with my vehicle. kept me updated and informed throughout the day. Everything was smooth and she explained the issues with my vehicle. More

Everytime I get my car serviced it's always a pleasure. They are so busy but will give great customer service. I never had an issue They are so busy but will give great customer service. I never had an issue More

BUYER BEWARE!!! I came in via the buying service provided by GEICO TRUECAR. The sales manager simply ignored the buying service price and started with the circus act of trying to negotiate an alrea provided by GEICO TRUECAR. The sales manager simply ignored the buying service price and started with the circus act of trying to negotiate an already pre-negotiated deal. Ourisman Hyundai of Bowie does not treat a well qualified buyer with respect. Clearly, they are only really interested in exploiting less sophisticated buyers. More