Ourisman Hyundai of Laurel

I had an awful experience at Ourisman Hyundai today. I originally purchased my 2021 Hyundai Santa Fe from Ourisman Hyundai and have tried to leverage the same dealer for service. I had tried to call I originally purchased my 2021 Hyundai Santa Fe from Ourisman Hyundai and have tried to leverage the same dealer for service. I had tried to call for service but could never get an individual on the phone so I ended up booking an appointment online. I received several reminders via text and email leading up to the appointment so the appointment was clearly scheduled. I dropped my vehicle off the night before my appointment which was 8:20am the next morning. My Santa Fe has several outstanding recalls that I wanted addressed and the 32,000 service. After not hearing from them I called several times the afternoon of my service and left two voice messages to be called. I also checked the real-time status link that they had texted me which only showed the check-in as complete. I called the following morning and left another message and then a 4th voice message in the afternoon. I spoke to the receptionist who was very polite and assured me that she would let them know to call me. I ended up going to the dealership at 5pm on the second day after my appointment because I had received no call or update. They had performed no work on the vehicle, apparently needed a part for one of the recalls despite my booking the appointment 7 days prior for this service. I expressed my frustration and was offered no apology. I needed to go to Virginia for work the following day. They could not provide a loaner and expected me to leave or take the car. I was informed by Vincent Hammond that he was out of the office for two days but was assigned as my service advisor. Vincent decided to cancel the service call and I would just need to reschedule at a later date. He would not give me a copy of the paperwork that he had because no service was performed. I feel like the appointment was just canceled to hide the lack of service and lack of response even though they had the vehicle for 9pm on Monday through 5pm on Wednesday, I am extremely disappointed and am looking for other service options. I can't believe that I uplifted my warranty at the time of purchase and am receiving this level or lack of service. So Frustrating! More

I recently had an extremely disappointing experience at Ourisman Hyundai and Nissan. I was interested in a 2018 VW Passat and reached out to inquire about the car's condition. The dealership promptly conta Ourisman Hyundai and Nissan. I was interested in a 2018 VW Passat and reached out to inquire about the car's condition. The dealership promptly contacted me via email and voicemail, assuring me that the car was in excellent condition and had never been involved in an accident, as per the Carfax history report they provided. Feeling confident, I decided to drive 45 minutes to the dealership to test drive the car. Upon arrival, I was shocked to discover that the car had recently been involved in an accident, contrary to the information I was given. The front bumper was visibly damaged and in need of repair. I cannot express enough how frustrated and disappointed I am with Ourisman Hyundai and Nissan. They wasted my time by not being upfront about the car's condition. Instead, they lured me in with misleading information and asked if I would be interested in looking at other vehicles. I took an hour out of my busy day to visit the dealership, only to find out that the car was not as advertised. It's disheartening to see such dishonest practices in the auto industry. I would strongly advise against visiting Ourisman Hyundai and Nissan due to their lack of transparency and integrity. Save yourself the time and frustration by taking your business to a more trustworthy dealership. More

Great experience so helpful with everything. We had a wonderful sales representative he explained everything We had a wonderful sales representative he explained everything More

En este dealer me atendió el Sr. Herbert con una Excelente atención y servicio; así como todo el personal! Se los recomiendo!!! Herbert con una Excelente atención y servicio; así como todo el personal! Se los recomiendo!!! More

Terrible service. Deceptive. Plan to wait hours and hours. Avoid this place. Go somewhere else for your car and service. Deceptive. Plan to wait hours and hours. Avoid this place. Go somewhere else for your car and service. More

Zod - Thank you so much for helping me find my new car. I really like my new car! If anyone is interested in getting a new car, I strongly recommend Zod and this dealership. He listened and understood exac I really like my new car! If anyone is interested in getting a new car, I strongly recommend Zod and this dealership. He listened and understood exactly what I was looking for, and he was very helpful. Thanks again, Zod! More

Just wanted to let y'all know that this is been the worst experience of all my time with Nissan Ourisman of Laurel. This is not the first time that we have purchased a vehicle but this is the first time that experience of all my time with Nissan Ourisman of Laurel. This is not the first time that we have purchased a vehicle but this is the first time that we've had the worst experience ever. our sales person was Nick we purchased the vehicle 3 months ago and it was a 2022 Nissan Rogue it did not come with a remote push start in the vehicle but the paper on the outside of the vehicle that stated the price and then emites of the vehicle stated that it was a remote control start. we ask Nick if we could get the remote control start in the car and he stated that we had to wait 3 days and all the 2022 Vehicles would get a remote controlled start. well those three days came and then as a direct result they told us that we had to pay $650 in order to receive a remote control start. I don't understand why we have to pay for something that was supposed to come equipped in the vehicle. well in addition to all of that who bought the vehicle back to them in order to receive the remote control start to come to find out that they quoted us $480 for the remote control start. took the vehicle back to them to get it serviced and get the remote control start in and then when I went to pick up my vehicle they charged us $680 in order to have the remote control starter put in. it wasn't even a push start it was the remote control start on the key fob yes. That is bad business because that is not what was supposed to be given to us as a direct result of the Miss information on the paperwork and in the instruction manual. Needless to say I will not be patronizing this business ever again because a man is nothing if he is not judged by his word. You say one thing and then you do another I do not appreciate being pushed around and lied to just for the sake of a dollar. oh by the way that's a $32,000 vehicle and you can even give me what I asked for and I had to pay another $680 for something that is already supposedly be equipped in my vehicle. the vehicle was supposed to be fully equipped. So much for that they just wanted my money and get me off of the lot. More

This is my third vehicle with Nick Cutlip at Ourisman in Laurel, MD every time it was a great experience. They are the best. Laurel, MD every time it was a great experience. They are the best. More

We purchased a new Nissan Rogue from this dealership. Sales associate Mr. Jarome Robinson and sales manger Mr. Kalil Toure helped us navigate through this process. Without a doubt we received absolutely Sales associate Mr. Jarome Robinson and sales manger Mr. Kalil Toure helped us navigate through this process. Without a doubt we received absolutely outstanding support, honesty, diligence and kindness from both of them. They really go extra mile to earn customers satisfaction. Best price, best service and best ethics. This was our second car, and in the process of buying a car I have spent hours visiting multiple dealerships. I am very happy with my purchase and my dealings with Ourisman Hyundai of Laurel. More

Cannot say enough good things about Nick Cutlip. He does what he says and gets things done. Great service before, during and after the sale. Thanks Nick! what he says and gets things done. Great service before, during and after the sale. Thanks Nick! More