Ourisman Hyundai of Laurel

Unrealisticaly horrors dealing with the people at this dealer. We had problem after problem with the turbo on the 1.6 liter engine. We called and called and the service people just won't pick up the pho dealer. We had problem after problem with the turbo on the 1.6 liter engine. We called and called and the service people just won't pick up the phone and/or just not call you back at all, not even to give an update. They had our Tucson from Aug until just recently the end of November. But, I was told there were at least 12 cars in the back that all needed a new engine. They just gave us the run around in trying to see if Hyundai would pay for the new engine and that would let us know if we could just sale it while it's in the shop. Kept reaching out to them and nothing. Then they took the loaner car they had givien us and then decided they needed it back for some off the wall reason. That left us to have to get a rent a car on our own and it cost $2000 for just two weeks of renting. Called the dealer to find out if they will reimburse us of our $2000 or at least some of the money. No response yet again. Finally at the end of Nov the service manager calls to tell us that the car was ready and then proceeded to tell us that he wants to see 5 star, who does that. After all that they think they did us a favor when it was all on them and their doing that got us to where we are. We tried and tried to see what they could offer us outside of another Tucson. We looked at the Santa Cruz/Rogue and Santa Fe. But, they wanted to run our credit and we aren't at the place for any dealer to run our credit over and over again. My partner Kelvin tried to get someone to get back to us on a Mazda CX-5 but yet again no call from the sales person Alex or management. There's no way that I'm going to purchase another car from here. This Ourisman dealer has gone complelely down hill and we weren't going down with the ship. To me customer care is out the window with them. There was a manager that was being talked to by one of the finance people about what it was we were trying to do. As we walked passed, I heard him loud and clear telling the finance person "why are you coming to me with this." I thought that was rude and disrespectful for him to speak to her in that manner and to let other customers hear him say it also is no in my realm of how business is conducted. So, they get 5 stars for horrible. It just go so bad that we reached out to Christopher Ourisman to tell him what was goin on at this Laurel dealer. Sad when you have to get the owner involved. Kobie Cole Kelvin Saunders More

I am still trying to get my contract from 6 months ago. I am truly disappointed and disgusted .Finance is horrible .I guess I will file another complaint with the BBB,because they surely didn't comply wi I am truly disappointed and disgusted .Finance is horrible .I guess I will file another complaint with the BBB,because they surely didn't comply with the 1st complaint. More

Helped me out when others wouldn't! I drove home same day with a 2017 Elantra when I didn't think anyone would help me. He was very upfront and honest and checked in on me during the process. A very straight with a 2017 Elantra when I didn't think anyone would help me. He was very upfront and honest and checked in on me during the process. A very straightforward standup guy. More

HORRIBLE! HORRIBLE! HORRIBLE! DOES NOT CARE ABOUT CUSTOMERS. DISRESPECTFUL AND DOES NOT RETURN CALLS! LEFT MESSAGES AND EMAILS FOR MANAGER. NEVER RESPONDED. PAY ATTENTION TO PAPERWORK AND PRICE. CUSTOMERS. DISRESPECTFUL AND DOES NOT RETURN CALLS! LEFT MESSAGES AND EMAILS FOR MANAGER. NEVER RESPONDED. PAY ATTENTION TO PAPERWORK AND PRICE. More

The price of the vehicle posted online is misleading, do not buy from this dealer. Price was list 2k below MSRP that included the destination charge. When went to buy , they added back on the 1K destination not buy from this dealer. Price was list 2k below MSRP that included the destination charge. When went to buy , they added back on the 1K destination charge to the price. A heated discussion ensued with the owner coming out to tell us we needed to move into an office. Tried to engage the owner into the discussion but he was not having any part of it. No deal was made. More

Almost sold us the WRONG car. CHANGED PRICE after negotiation. Poorly handled situation/disrespectful management: We were looking to purchase a Hyundai Venue SEL and negotiated for an SEL. After a negotiation. Poorly handled situation/disrespectful management: We were looking to purchase a Hyundai Venue SEL and negotiated for an SEL. After agreeing on a price with the sales representative and manager, we moved onto paper work. We completed and signed all the paper work and were ready to pay for the SEL model. The manager came out and told us they mixed up the cars and that he thought it was pricing for a Venue SE (a base model), and added $1000 to the negotiated price. He was very rude to us and his sale representative and were told he didn't want our business and wanted us to leave. We have a language barrier but we knew his tone was disrespectful and we were deeply disappointed by this situation. We understand this could have been an honest mistake (quite a big mistake when it comes to car purchasing though, also my neighbor said a last second price change tactic like this was used on him before at a different dealership; UPDATE: seeing more reviews it seems price changes are common at this dealership), but we're disappointed with how it was rudely and impatiently handled. What was upsetting as the the manager tried to place the blame on others, rather than taking ownership at the time. This was going to be our first Hyundai car and we got to the very end of the process, but sadly we left empty handed. We don't know if we will buy Hyundai in the future. We would give the sales rep Glen 5 stars, but the manager Tonino 1 star. More

Good morning to whom it may concern,I'm issuing a Good morning to whom it may concern, I'm issuing a complaint against Ourisman Hyundai/Nissan/Mazda of Laurel. I received a letter in the mail that Good morning to whom it may concern, I'm issuing a complaint against Ourisman Hyundai/Nissan/Mazda of Laurel. I received a letter in the mail that there was a recall on a number of vehicles including mine. I called the dealer and they told me that they didn't have the part to do the work that the recall asked for. They said they would give me a call back once the part came in. No one ever called to let me know if the part had come in as yet or not. They said that it should be there by May 4th and we made an appointment for me to come into the dealer to get the work done. I asked if they had a loaner, clearly i had an appointment and that should've been the first thing to think of the customer and if they'd have the time to sit around for 3 to 4 hrs to get the part put on. I found it to be erroneous and lack of care for the customer. When I asked about the loaner there was a loaner car that had the words loaner on the back window. But, yet the service agent said no. If what I'm coming into the dealership to get work done on my vehicle that's no fault of my own. I feel as though there should be a loaner car or a rental car available. As everyone doesn't have time to sit around in a dealership especially now with COVID-19 running rampant. I didn't feel comfortable up in there, personally. Sometimes it feels as though the dealer is trying to get over on somethings that need to be done to my vehicle. Service agent called me to let me know that other work needs to be done on the vehicle and one was that I may need new tired and a alignment. I had just had the truck aligned and put 4 new tires on the truck 2 weeks before my appointment. So, that gave me a sense of them trying to just pull a bunny out of a hat. Unless things get better with service, I will no longer be bringing my vehicle there and I will advise those that I had referred there once. I will let them know to go else where. Best concerns, Kobie Cole Kelvin Saunders More

I bought a new Hyundai Santa Fe from this dealership in February 2020. I was not impressed with my experiences with Shaun Thompson (finance manager), Alejandra Pena (sales consultant) and Hess Darvish (GM) February 2020. I was not impressed with my experiences with Shaun Thompson (finance manager), Alejandra Pena (sales consultant) and Hess Darvish (GM). I found them to be very pushy and inattentive to my needs during the buying process. Following the purchase of the vehicle, they will harass you to give them a 5 star review. The post buying customer service is non-existent. I needed some copies. of my warranty purchases and it took several weeks to get them. They were dismissive and unresponsive, but after several attempts including a call to the corporate office I was finally able to get this simple request of getting a copy of warranty information resolved. I will never do business with this dealership again. If you want a hassle free experience, then don’t shop here. More

I came in on my birthday and had a very seamless 90 minute from start of the deal to end of the deal driving away in my 2009 fully loaded Honda Odyssey minivan. I worked with Nicholas Cutlip who I went minute from start of the deal to end of the deal driving away in my 2009 fully loaded Honda Odyssey minivan. I worked with Nicholas Cutlip who I went to high school with and I am not writing this review just to puff up his ego, but I am writing this review because Nick takes the time to make sure that each customer is taking care of from finance to detailing of the vehicle, answering any questions and concerns that you have and walking you through the entire process from start to finish. I would encourage anybody that is in the need of a new car or used car to give Nick Cutlip a call. He will not steer you wrong, he is a very honest and sincere sales person who definitely looks out for the interests of his clients and customers and has the upmost respect of everybody at that dealership. More

I am very very pleased with the excellent customer service that I received. I made the right decision and I'm enjoying my new car. service that I received. I made the right decision and I'm enjoying my new car. More