Ourisman Hyundai of Laurel

Loved the Salesman- Hated Everything Since Unprofessional and Untrustworthy. I bought my Sonata in 2012 and co-signed with my Father. This is the only documentation that has both of our info Unprofessional and Untrustworthy. I bought my Sonata in 2012 and co-signed with my Father. This is the only documentation that has both of our information tied together and shortly after, we were notified that our identities had been stolen. Unfortunately this is speculative because we can't prove it, but please be mindful of this when you are choosing your location to purchase your Hyundai. Fast forward to the present, we were suckered into buying the Platinum, bumper to bumper warranty. I've asked several times for clarification on what this gets me and after going to the dealer to have a tire repaired they tell me I'm set for free brake pads. Three hours into the services, the pull me out and hand me a $315 bill because while the pads are free- the roters and brake fluid is not. After much arguing, they agree to put the brake pads on without additional services. My total wait time for an oil change, brake pads, car alignment, radio reset and patching a tire took 6 hours. Once I leave I have to turn around because the radio isn't working and needs to be reset again. Please keep in mind they charged $100 for an oil change and $35 to plug a hole. I know dealerships are going to be on the expensive side, but I would hope the service and work would reflect the prices. The following morning I go outside to find my tire is losing air again. I do not have time in my schedule to drive back for a service that should have already been completed correctly the first time, so when I called back to ask for a $35 refund- their way of handling it was hanging up on me. They also promise every other oil change is free, but what they really mean is every other one pending you go to the paid tune ups they offer. Please do not buy from this dealership. They have many tricks up their sleeves, they're rude and untrustworthy. Please save yourself the headache and heartache and buy somewhere else- I wish I would have. ----UPDATE------- When we went to fix the tire ourselves we found that the nail was still in the tire and they never repaired it at all, but still charged me for it. I have called back four times and only once did a Manager get on the phone for me. He told me he was going to talk to his team and would get back to me that day and I have not heard from him or been able to speak with him since. More

New Beginning I worked with Nick and he completely understood what I was going through. I'm recently recovering from my divorce and bankruptcy. I was finally able t I worked with Nick and he completely understood what I was going through. I'm recently recovering from my divorce and bankruptcy. I was finally able to purchase my new vehicle since 15 years ago and when no bank would help me Nick and the dealership was able to help me. I appreciated how he could related. He had my car ready in no time and worked with me without any pressure at all More

2011 Nissan Maxima I saw a 2011 Nissan Maxima on cars.com, and called the sales man I spoke with great his name was Nick so I went to see the car with my family. when I I saw a 2011 Nissan Maxima on cars.com, and called the sales man I spoke with great his name was Nick so I went to see the car with my family. when I got there the car was sitting out front just like he said and clean my daughter fell in love with the car so we took the car for a test drive Nick gave me the keys and we were off when I came back I told nick I will take the car. The experience with Nick was great he always looked me in the eyes talked with my wife and daughter great interaction made us feal like family so you know I got the car right I mean great sales man great product equals sale. I will definitely recommend This dealership. Thank you Nick Mr. Dedier. More

INCREDIBLE Trade In Experience Nick and his team have really taken care of me! I purchased my first car 18 months ago at the same dealership and traded that car in to reduce my inte Nick and his team have really taken care of me! I purchased my first car 18 months ago at the same dealership and traded that car in to reduce my interest rate. Not only did I get a reduced rate but everything I wanted in my new car! They were all so helpful and friendly I could not have asked for a better experience!! So thankful and will not only use them again but will recommend others to purchase there. More

My new start I worked with Nick and boy does he make you feel like you are his only customer. I appreciated how he could related. He had my car ready in no time an I worked with Nick and boy does he make you feel like you are his only customer. I appreciated how he could related. He had my car ready in no time and worked with me without any pressure at all More

My new car Nick was very professional and he worked with me on my budget and there was outstanding service and really friendly and funny and it was a great visit Nick was very professional and he worked with me on my budget and there was outstanding service and really friendly and funny and it was a great visit and I would recommend people to go there More

Awesome service So glad I choose them! Fast, friendly, quality service. Nick is amazing. Shawn was also great; polite and took care of all our needs and questions. Wo So glad I choose them! Fast, friendly, quality service. Nick is amazing. Shawn was also great; polite and took care of all our needs and questions. Would definitely recommend. More

Superb Experience My experience with this dealership was stellar. Austin Onapitan, General Sales Manager, provided excellent service during my car purchasing experienc My experience with this dealership was stellar. Austin Onapitan, General Sales Manager, provided excellent service during my car purchasing experience. It was my first time purchasing a new car and I did not feel pressured by him throughout the entire process. He was very patient and his knowledge base was very apparent. I stopped by Ourisman during the late evening hours and each time Austin was patient and respectful. He even stayed passed closing time and did not try to rush the process. Austin did not play any games which I appreciated. I highly recommend him as well as his overarching supervisor, Ishmail. If you want a quality buying experience without gimmicks, this is the place to go. More

Saleman The saleman Nick Cutlip was good, he explained everything up front. Enjoyed his service, and the time he took with me about making my purchase. Great The saleman Nick Cutlip was good, he explained everything up front. Enjoyed his service, and the time he took with me about making my purchase. Great Guy. Sharon Ross More

This place is Awesome Thank You Nick I dealt with Nick Cutlip at this dealership. I was in awe at the outstanding Customer service. They were very polite and I was financed before getting I dealt with Nick Cutlip at this dealership. I was in awe at the outstanding Customer service. They were very polite and I was financed before getting to the dealership. I needed a car from another store they are in partnership with he delivered my vehicle the very next day of asking for it. I was so happy to see that I was getting everything I wanted in a car, and the car I selected. More