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Ourisman Lexus of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.9
2,930 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,930 reviews

August 04, 2026

I was quoted $160 for an oil change for a 2013 ES350. After dropping my car off, I looked on the website for Lexus of Rockville at their service pricing transparency, and the price for an oil change onli More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan
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August 04, 2026

The service was seemless. Everything was done well and the car was returned on time! More

by Cary.Meer2
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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August 01, 2026

Just got back from taking my car into Osman Lexus and Brad my service technician has taken great care of me for many years😀 More

by Victorllewellyn56Gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lessord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 31, 2026

Excellent customer service. Lounge is comfortable. Service staff are proactive and professional. Effective communication and efficient service. More

by lathukrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Aug 03, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

July 30, 2026

Outstanding service from Mike Jankowitz again. Mike is the main reason my 26 year old SC 400 is on top shape, And the main reason I will keep coming back to Ourisman Lexus for service. More

by Lionelynicol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
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Jul 30, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Mike. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Mike went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

July 29, 2026

Service rep never introduced himself to me until he wanted to give me the bill. We did exchange text messages but I had no idea who he was when he told me he was in his office! More

by Sweigard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
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Jul 29, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing this feedback. We are sorry to hear that your experience fell short of the level of communication and personal attention we strive to provide. Being able to identify and connect with your Service Advisor is an important part of the service experience, and I understand how frustrating it must have been to receive text messages without knowing who was assisting you or where to find them when asked to come to their office. We want every customer to feel informed, welcomed, and supported throughout their visit—not just at the time of payment. Your comments have been shared with our team as an opportunity to improve how we introduce ourselves, communicate with customers, and maintain a more personal connection from check-in through vehicle delivery. Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to learn from your experience.

July 29, 2026

The overall experience of buying my new car was excellent. Everything was ready when i arrived and processing my purchase was completed in a timely manner. More

by Johnmccleerey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dorothy Lessord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pei Pei Tsai
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Jul 29, 2026 -

Ourisman Lexus of Rockville responded

John, it's fantastic to hear everything went smoothly and efficiently. Thank you for choosing Ourisman Lexus of Rockville. Enjoy your new car!

July 28, 2026

I have never been disappointed at the quality of the service that I have received on my cars. Whether it be an ordinary maintenance appointment or an another issue that needs attention, they always solv More

by Leontaboh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lessord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2026 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team

July 28, 2026

I've been pleased with my service each time I was at the dealership. Will be making an appointment for some additional service soon. Thanks More

by dblais56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jul 28, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

July 24, 2026

Excellent service, comfortable waiting area, kept me up to date with suggestions and kind advisor. More

by Mwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Jul 27, 2026 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team

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