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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
2,981 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,981 reviews

September 28, 2026

Rockville Dealership was exceptional in customer care and knowledge . They made me feel like family More

by Chrisbas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Talia, Seth, Jin
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September 26, 2026

Brendan was very efficient and accommodating. The dealership is clean with good service. Thats’s 15 words. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
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September 23, 2026

I recently brought my vehicle in for its 150K service and unfortunately had an issue shortly afterward that required the vehicle to be brought back to the dealership. It was a very stressful situation, but I More

by Patrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, Ozzie
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Sep 24, 2026 -

Ourisman Lexus of Rockville responded

Hi Patrice, thank you for sharing your experience with Ozzie and the team. We are here to help with any future needs! See you next time at Ourisman Lexus of Rockville.

September 21, 2026

Excellent service and friendly representative. Delivered as promised. Rockville dealership never disappointed me. Thank you! More

by Jasmine_lychien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
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Sep 22, 2026 -

Ourisman Lexus of Rockville responded

Jasmine, thank you for your review and for sharing your experience with us. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 18, 2026

Ourisman Lexus of Rockville is a great choice, professional staff and welcoming environment meanwhile I was waiting. More

by Forantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Sep 18, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 16, 2026

As always, Mike was very helpful in explaining the work to be undertaken. Excellent service. More

by stevensondc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz
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Sep 17, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

September 16, 2026

Very poor service. Was told time and it took longer. Rude service advisor. Promised a loaner beforehand, upon arrival was told no loaner for a recall. This not standard More

by Deanpauler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Sep 17, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating that can be, and we appreciate you taking the time to share your concerns. We would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please contact our Customer Care Team at customercare@ourisman.com. Thank you for bringing this to our attention.

September 15, 2026

Brad was personable and worked with me to understand my situation. He offered alternatives that helped me make the best decisions. More

by lhassrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Sep 16, 2026 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team

September 15, 2026

The dealership is run so efficiently and everyone is competent and nice. They even washed my car despite my small issue. What a nice treat. Turns an otherwise annoying errand into something fun. Th More

by Axrok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Huang (kat)
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Sep 16, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 15, 2026

The service was professional, attentive, and enthusiastic, and they helped me resolve many issue.thanks More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Hoang
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Sep 16, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

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