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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,513 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,513 reviews

August 20, 2022

Work was done perfectly and on time. The car was ready when promised. You may pay a little more for getting service at a dealership but you know things will be done right. Especially thi More

by jeffeybgood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker
Aug 22, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that our team delivered such great work! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience. We hope to see you again down the road!

August 20, 2022

Good on time price for brake fair call on time car was ready on time More

by Warsawrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 22, 2022 -

Ourisman Lexus of Rockville responded

We appreciate your feedback! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience with our team. We hope to welcome you back for your future service needs!

August 18, 2022

I had an excellent experience. My salesman, Seth Hamm, was so patient and helpful, and not at all pushy (like salesman from other dealerships). I can definitely recommend Seth and More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Aug 18, 2022 -

Ourisman Lexus of Rockville responded

Hi Dave - Thank you so much for leaving Ourisman Lexus of Rockville a five-star review! We are pleased to hear that Seth was patient and left a great impression. Enjoy the ride!

August 17, 2022

Great experience at my Lexus of Rockville store. My vehicle needed to have tires removed and the lug nut key was missing! I bought a new set and the tires were removed and the brake problem repaired More

by bowmimi39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was not dealing with sales!! Service department and his name is Jimmy
Aug 17, 2022 -

Ourisman Lexus of Rockville responded

Nothing makes us happier than hearing Jimmy and the team at Ourisman Lexus of Rockville were able to assist you with your vehicle! Thank you for the 5-stars, and we hope to see you again next time!

August 17, 2022

It was great experience overall . There was some wait , but overall good experience as always. More

by Vishal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Aug 17, 2022 -

Ourisman Lexus of Rockville responded

Thanks for supporting Ourisman Lexus of Rockville with a 5-star review, Vishal! We're delighted we could deliver another positive experience. Until next time!

August 17, 2022

My representative was courteous, and knowledgeable. He provided an accurate work estimate and kept me informed throughout the service process. More

by Amexummoor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 17, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

August 17, 2022

I took my new Lexus 350 for it's 1st service and was very impressed with the quality and attention I received during the whole process! I would highly recommend this dealership! More

by mknode162
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 18, 2022 -

Ourisman Lexus of Rockville responded

We're delighted our team made your service experience a total success! Your recommendation means a lot to all of us at Ourisman Lexus of Rockville. Thank you!

August 16, 2022

I have been pleased with everything from sales to service. I especially appreciate my service person being sure to make things as easy as possible for me and stand behind the product and prior servic More

by Nah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! Hearing that you had a successful service experience working with the Ourisman Lexus of Rockville team made our day. Drive safely, and we hope to see you back again down the road!

August 16, 2022

I always have a great customer experience at Lexus of Rockville. The service manager helped me to expedite the process so I could get my wife to the doctors. Much appreciated. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember , Gabriela Ramos
Aug 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Bill! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

August 16, 2022

Good service and good price. The sales is very friendly and he answered the question that I want to know . More

by Rachel Zheng
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fahd Abuassi, Kewei Wu, Gabriela Ramos
Aug 16, 2022 -

Ourisman Lexus of Rockville responded

Good service and good prices: we're so glad to hear it, Rachel! From everyone here at Ourisman Lexus of Rockville, thank you for your business and great review. We hope to see you again!

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