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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,513 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,513 reviews

August 16, 2022

Great customers service, the best price. When you are thinking to buy a Lexus I highly recommend you to visit Lexus of Rockville and ask for Jin, you will have a best service here. More

by tnguyek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Bae, Gabriela Ramos
Aug 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the stellar review and for recommending Jin and the Ourisman Lexus of Rockville team! We are so grateful for your business and support. Safe travels in your Lexus, and come back again next time!

August 16, 2022

Valet service was incredibly convenient. Service status was communicated clearly and frequently. Can’t ask for better service. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Aug 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the lovely review of Ourisman Lexus of Rockville! We are so glad you enjoyed our valet service and thorough communication, Michael.

August 16, 2022

Expected a one hour service but it turned into two hours which was not stated by scheduler More

by rplee88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 17, 2022 -

Ourisman Lexus of Rockville responded

I apologize that our team did not provide a clear description surrounding how long this service would take. I appreciate your feedback and will share your thoughts with my team. If you'd like to discuss anything further, please don't hesitate to reach out to me directly. Thank you, Jesse Drost - General Manager - 301-762-9009

August 13, 2022

Nelson Pereira was very helpful and kept me informed when my car was going to be ready. He made a couple of recommendations. Very pleased with Nelson. More

by mgravina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Pereira , Gabriela Ramos
Aug 15, 2022 -

Ourisman Lexus of Rockville responded

Thanks for sharing your appreciation of Nelson! He will definitely be grateful when we pass your praise along. Many safe and happy miles from everyone at Ourisman Lexus of Rockville!

August 10, 2022

Gabriella was a pleasure to work with: she listens well to your needs and worked diligently to find exactly what we wanted. Her demeanor was pleasant and thoughtful. We went to five other dealerships befor More

by narob.nr
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 11, 2022 -

Ourisman Lexus of Rockville responded

Your review warms our hearts! We're so happy Gabriella delivered attentive, personable assistance that shaped a wonderful experience. It's always a pleasure to work with customers like you at Ourisman Lexus of Rockville. Thank you!

August 09, 2022

Justin at The Ourisman Lexus Dealership Service Department In Rockville MD is terrific. It was a pleasure working with him. More

by kherbst15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Aug 09, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the 5-stars and shoutout to Justin! All of us at Ourisman Lexus of Rockville hope you have a great day!

August 09, 2022

Excellent, timely and professional . Would recommend this dealer. Loaner car was clean and ready when I arrived. More

by David.cushwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
Aug 09, 2022 -

Ourisman Lexus of Rockville responded

Thanks for supporting Ourisman Lexus of Rockville with your review, David! We're delighted our team welcomed you with fantastic service and had your loaner car ready for you. Many safe and happy miles!

August 08, 2022

Always a pleasure to work with Mike at Ourisman Lexus! He is highly knowledgeable of my vehicle and straightforward with what it needs to stay “healthy” and keep me happy! Great job, Mike! More

by Sherwoodlinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 09, 2022 -

Ourisman Lexus of Rockville responded

Thanks for sharing your appreciation of Mike! He will definitely be grateful for the praise. We look forward to working with you again at Ourisman Lexus of Rockville!

August 07, 2022

Brad kept me in the loop with what was happening, very efficient from start to finish. More

by Rahmosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad (service)
Aug 08, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that you were so well taken care of by Brad and the team! Thank you for trusting Ourisman Lexus of Rockville with your business, we look forward to the next opportunity to assist you. Drive safely!

August 06, 2022

Nelson n my service advisor is always great. He makes his customers feel valued and heard. More

by Jcmlla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, tony , Gabriela Ramos
Aug 08, 2022 -

Ourisman Lexus of Rockville responded

Your review warms our hearts! We're overjoyed Nelson has made you feel so valued as an Ourisman Lexus of Rockville customer. We look forward to working with you again next time!

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