Ourisman Lexus of Rockville

Very helpful and attentive to customer needs. They also have great cookies and hot chocolate. They also have great cookies and hot chocolate. More

Yuki Huang, the salesrep, Xuemei, the manager, and the lady in the finance department were very patient, professional, and friendly. Especially Yuki, she went to the details, showing almost every function lady in the finance department were very patient, professional, and friendly. Especially Yuki, she went to the details, showing almost every functions of the cars, explaining the background and even took pictures of us standing next to the new car before we drove away. More

Andres is the best service advisor! He's professional, courteous, knowledgeable, a good listener and truly a super nice person. Excellent service and completed quickly. Thank you Andr He's professional, courteous, knowledgeable, a good listener and truly a super nice person. Excellent service and completed quickly. Thank you Andres! More

Great customer service. They don’t try to upsell you on unnecessary services. I trust their recommendations completely. They don’t try to upsell you on unnecessary services. I trust their recommendations completely. More

The service was easy to schedule, they kept me updated on the valet pickup, no surprises during the service and the vehicle was returned on time and spotless. the valet pickup, no surprises during the service and the vehicle was returned on time and spotless. More

I had my car serviced by Lexus of Rockville last week. This is the third time I have had my car serviced there and I am very pleased with their customer service. They communicated well, completed my servi This is the third time I have had my car serviced there and I am very pleased with their customer service. They communicated well, completed my service manual and submitted the service records to Car Fax. This time I took advantage of the valet service they provide. It was a wonderful experience. They picked up and dropped off my car at my home (must be located within 30 miles of the dealership for this service.) Overall, I would recommend service here for their customer service and quality of work performed. More

We bought a certified pre-owned Lexus RX 350 and could not have been happier with the experience. Everyone that we dealt with especially Kofi, were professional, courteous and knowledgeable about all asp not have been happier with the experience. Everyone that we dealt with especially Kofi, were professional, courteous and knowledgeable about all aspects of trading and buying a car. More

I’m pleased with the service. It was timely. My wait was less than 2 hrs. Brendan is a through professional. It was timely. My wait was less than 2 hrs. Brendan is a through professional. More

Comments are for service only excellent and Very Efficient and the Service Rep was Great. My experience with potential Purchase was Not Good Efficient and the Service Rep was Great. My experience with potential Purchase was Not Good More

My service representative is friendly, courteous and knowledgeable of my vehicle’s technology He always keeps me updated of the work and is usually very timely His price quotes are usually reasonabl knowledgeable of my vehicle’s technology He always keeps me updated of the work and is usually very timely His price quotes are usually reasonable and work quality is satisfactory More