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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,517 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,517 reviews

June 24, 2022

My service representative is friendly, courteous and knowledgeable of my vehicle’s technology He always keeps me updated of the work and is usually very timely His price quotes are usually reasonabl More

by OKUATAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baker
Jun 24, 2022 -

Ourisman Lexus of Rockville responded

We're delighted our service team has consistently welcomed you to Ourisman Lexus of Rockville with friendly, quick, and communicative assistance that has informed you of the work being done. We're also glad to hear the price quotes have been fair and that you have been happy with the service results. We look forward to working with you again!

June 24, 2022

The staff at Ourisman Lexus of Rockville were professional and knowledgeable. They listened to determine what I was looking for and then forwarded me information on vehicles that met my criteria. More

by Ltucker02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez
Jun 24, 2022 -

Ourisman Lexus of Rockville responded

It makes our day to hear what a wonderful time you had with our team at Ourisman Lexus of Rockville. We appreciate your business and hope you love your new ride!

June 24, 2022

Lexus of Rockville has been servicing our vehicle for over 10 years. Each and every time we received excellent customer service, and our vehicle keeps running from the first day we bought it from them. More

by Fselekler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr from the service department
Jun 24, 2022 -

Ourisman Lexus of Rockville responded

Your continued confidence in Ourisman Lexus of Rockville means the world to us. Thanks so much for being a fan and we look forward to your next visit!

June 24, 2022

Uriel (Tony) is a very qualified, highly professional and customer-friendly dealer. Breaks all stereotypes of a "classical car dealer". Already on my third car with him. Highly recommend to everybody to deal More

by Temuri Yakobashvili
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uriel (Tony) Rincon
Jun 24, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We're glad to hear that Tony was professional and wonderful to work with! We appreciate your business here at Ourisman Lexus of Rockville.

June 24, 2022

Comments are for service only excellent and Very Efficient and the Service Rep was Great. My experience with potential Purchase was Not Good More

by Gplushnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Bart was Great Courteous and explained everything so I could understand all aspects of the Service.
Jun 24, 2022 -

Ourisman Lexus of Rockville responded

While I'm glad to hear that you had a positive experience with our service team, I'm concerned about the rest of your feedback. We are always looking for ways to improve and I'm wondering if you would be willing to share further information here. Please consider giving me a call so we can discuss this together. Thank you, Jesse Drost - General Manager - 301-762-9009

June 23, 2022

I've had excellent experiences with this dealership since I bought my first Lexus in 2008. The service department is efficient and accessible and has kept my now 15-year old ES in great condition. Scarcity o More

by PS Perlman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK Oyefusi
Jun 24, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your positive feedback! We appreciate your many years of business and are glad that you've had great experiences with both our sales and service teams. We are grateful to have you as a customer. Enjoy your weekend!

June 22, 2022

I was lucky to be assigned to Jimmy again. He was very professional, responsible and helpful. I have been enjoying with the service department. More

by 66hare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your praise! We're happy to hear Jimmy has delivered excellent, reliable service that's shaped your positive experience. We look forward to working with you again at Ourisman Lexus of Rockville!

June 22, 2022

We’ve used this Lexus dealer for years and for 6 Lexus Obviously we’re pleased and that’s why we keep coming back Thanks to everyone More

by Gogojojoto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres, Shannon
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

June 22, 2022

I have been a customer with Lexus of Rockville for over a decade. I highly recommend them. The service has always been excellent. More

by Melanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander and Sasan , Gabriela Ramos
Jun 22, 2022 -

Ourisman Lexus of Rockville responded

Melanie, we are proud to have you as a valued Ourisman Lexus of Rockville customer. Thank you for the five-star review and we'll see you soon!

June 22, 2022

I was able to get a quick maintenance appointment on-line and was given a through report on the condition of my vehicle by the service technician. More

by Arlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 23, 2022 -

Ourisman Lexus of Rockville responded

Arlene, thank you for the great review! We are so glad to hear that you had a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

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