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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

January 29, 2022

Service was prompt and Mike very professional and courteous . I was well informed about service provide to my vehicle More

by farzin.yolanda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jan 31, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that Mike delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

January 29, 2022

Ourisman Lexus' service is top notch. The waiting area is always clean, the refreshments area is always stocked, and every service advisor I have ever dealt with has been great! More

by Rmarkham21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Jan 31, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

January 29, 2022

I go to Ozzie Jones for service at Ourisman Lexus of Rockville. Ozzie takes excellent care of my car and I’m ver happy with the quality of service. More

by Roya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Jan 31, 2022 -

Ourisman Lexus of Rockville responded

Roya, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Ozzie. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

January 28, 2022

Very Professional, Reliable, they accommodated all my need as and were very flexible, kind and car is great More

by Jdallorto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Jan 28, 2022 -

Ourisman Lexus of Rockville responded

Feedback like this makes our day! Thank you for choosing Ourisman Lexus of Rockville and for stopping by to review our work. We hope to welcome you back for all your future service needs!

January 28, 2022

Easy to schedule an appointment & Justin (assistant service manager) was thorough, helpful & friendly. The waiting time was reasonable & premises including waiting area during service is well maintain More

by angelaanixt
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg assistant service manager gets 5 stars
Jan 28, 2022 -

Ourisman Lexus of Rockville responded

"Thorough, helpful & friendly" are all words we love to see. Thank you for the excellent feedback about Justin and our facilities! We look forward to serving you next time at Ourisman Lexus of Rockville.

January 27, 2022

Mr. Pinto was great and very patient with insurance folks. Good young talent with solid follow through too More

by Johnetomlinsonjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Pinto
Jan 27, 2022 -

Ourisman Lexus of Rockville responded

It's excellent to hear how satisfied you are with the care you're receiving from the Ourisman Lexus of Rockville team! We're always happy to lend a hand and to go the extra mile to ensure your vehicle is well taken care of. Thank you for the kind review, and we look forward to your next visit!

January 27, 2022

The service department is terrific! I have brought my car in for routine service over the years and have always been treated extremely well. More

by Alex
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jan 27, 2022 -

Ourisman Lexus of Rockville responded

Alex, we're so grateful that you've selected the Ourisman Lexus of Rockville team to take care of all your service needs over the years. We're always happy to lend a hand, and it's lovely to hear you appreciate our efforts. Thank you for your support, and drive safely!

January 27, 2022

Athanasios is the best seller I ever have. He is really patient, trying to fulfill your needs. I can say I bought my care at that place mainly because of him ( was not even the car for which I went to th More

by Arielle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios Tsounis
Jan 27, 2022 -

Ourisman Lexus of Rockville responded

Arielle, thank you for sharing these kind words! We're glad that you loved working with Athanasios and that he was especially patient and kind. See you again next time here at Ourisman Lexus of Rockville!

January 26, 2022

Went in to get Maintenance done. Justin was immediately there to take care of my Lexus. I wanted new wiper blades on top of my routine maintenance, but Justin insisted they were fine and didn’t need replac More

by Skeeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 26, 2022 -

Ourisman Lexus of Rockville responded

Hi! Thanks for leaving this great review! We're so glad that Justin took excellent care of your Lexus and that the work was completed in a timely way. We are proud to have your loyal business, and customers like you motivate us to do our best every day. If you need anything else let us know.

January 26, 2022

The service people are competent , efficient and friendly. The facility is spotless. Plenty of room to socially distance. I highly recommend them. More

by Ace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin 8985
Jan 26, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your confidence in our service team! We appreciate your business and we look forward to the next opportunity to welcome you to Ourisman Lexus of Rockville. Have a wonderful day!

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