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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,522 Reviews
Call Dealership (301) 781-6878
View Awards

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,522 reviews

December 09, 2021

Good people who focus on service.Friendly and Good people who focus on service. Friendly and attentive, I’ve never had a bad experience More

by Jimmleh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Dec 10, 2021 -

Ourisman Lexus of Rockville responded

We're glad we're providing the friendly and attentive service we pride ourselves on! Thank you for the amazing review and for choosing Ourisman Lexus of Rockville - we hope to see you back again down the road!

December 08, 2021

Everyone was friendly and they made sure our needs were met. There was no pressure to make a decision. More

by Phoof
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 09, 2021 -

Ourisman Lexus of Rockville responded

We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. Thank you for choosing Ourisman Lexus of Rockville and we wish you many safe and happy miles!

December 06, 2021

Douglas was very professional and friendly. He made sure I understood about my warranty for my Lexus and helped me explore the new features on my car. I will definitely come back for my next car. More

by TC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Quander, Gabriela Ramos
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Dec 06, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the five-star review! We are thrilled to hear that Douglas was able to help you find a new car that you love and feel confident in. Congratulations on your latest purchase, and thanks so much for choosing Ourisman Lexus of Rockville!

December 05, 2021

Customer service is awesome and advisors tell you exactly what they are doing every step of the way. No confusion or empty promises. Love them! More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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Dec 06, 2021 -

Ourisman Lexus of Rockville responded

We're glad we're living up to our high expectations for the client experience, Denise! Thank you for the glowing feedback and for doing business with the Ourisman Lexus of Rockville team! We appreciate you.

December 05, 2021

They made the lease trade in and new lease a breeze! Most painless car lease I’ve ever had!! Thanks! More

by mbrusso39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiwe , Gabriela Ramos
Report | Print
Dec 06, 2021 -

Ourisman Lexus of Rockville responded

Hearing this was the easiest trade and leasing experience you've had truly makes our day! Thank you for the amazing feedback and for trusting Ourisman Lexus of Rockville with the job - we wish you many safe and happy miles ahead!

December 04, 2021

This has been the best service experience I have had with this car. Shawn kept me in the loop regarding what services were due. The pickup and delivery was great. More

by Lois.bell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn in service.
Report | Print
Dec 06, 2021 -

Ourisman Lexus of Rockville responded

Lois, thank you for the great review! We appreciate your business and are happy to hear that Shawn went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

December 04, 2021

Mr. Ozzie Jones assistant service manager performs outstanding Quality of service! Very happy customer for over 30 years! More

by Bear9188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones assistant service manager
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Dec 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you are so confident in Ozzie to get the job done. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

December 04, 2021

Your office provided excellent services. My car ran smoothly without any noise, I do arrpreciate the professional services you provided. More

by hsuwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz, Gabriela Ramos
Report | Print
Dec 06, 2021 -

Ourisman Lexus of Rockville responded

We are pleased to hear that you trust our team to get the job done right. It makes us happy that we could help your car run smoothly again. See you next time here at Ourisman Lexus of Rockville.

December 04, 2021

Place is very organized and clean. Friendly Staff and Place is very organized and clean. Friendly Staff and honest. No pressure to fo the repairs. More

by llg188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
Report | Print
Dec 06, 2021 -

Ourisman Lexus of Rockville responded

We couldn't have asked for a better review! Thank you for consulting Ourisman Lexus of Rockville with your automotive needs - we're honored to be a trusted resource. Drive safe, and see you next time!

December 03, 2021

Justin and the team at ourisman Lexus of Rockvilke were awesome to deal with - knowledgeable, quick to respond, accommodating and super friendly, too! Highly recommend if you're looking for a professional More

by blueprint1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin and services team, Gabriela Ramos
Report | Print
Dec 03, 2021 -

Ourisman Lexus of Rockville responded

It's great to hear that Justin went above and beyond to take great care of your vehicle. We're pleased that he was knowledgeable, accommodating, and friendly. Thanks, from the Ourisman Lexus of Rockville team.

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