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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,637 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,637 reviews

October 28, 2021

It would not allow me to give it zero stars my purchase from Ourisman Lexus of Rockville was one of the worst purchases and experiences I’ve made in my life!!!!! More

by lmshorte67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy
Nov 08, 2021 -

Ourisman Lexus of Rockville responded

As you can imagine, this is worrying to read. I'm sorry that your purchase and the process leading up to it have left you unsatisfied, and if you're willing, I would love to learn more. Customer satisfaction is our foremost concern, and I want to do whatever I can to make this right and prevent it from happening again. Please give me a call, time permitting - I am unable to locate your contact information from this review. Best, David Slebodnick - General Manager - (301) 825-9552

Nov 17, 2021 -

lmshorte67 responded

Mr Slebonick, I have tried to contact you several times. You don’t have a voicemail according to your receptionist/operator and they say that they’re going to give you my number so that you can return the call but they never asked me for my number and I have not received a call. Great service Lexus!

October 27, 2021

The service was great and the work was completed in a timely manner. I was pleased More

by btrent273
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

We're really happy to hear that our team was efficient and that you're pleased with the service provided. --The Ourisman Lexus of Rockville team

October 27, 2021

Mike was delightful to deal with. He was accommodating and very professional and made my awful situation bearable. More

by vmanfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking time to commend Mike! We are glad to hear that he could assist you in this challenging situation. All of us at Ourisman Lexus of Rockville appreciate your review.

October 27, 2021

Good customer service, we’ll explain of what was done to the vehicle. All questions answered More

by Cordoba200351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that our team was so communicative and helpful during your visit! Thank you for choosing Ourisman Lexus of Rockville for your service needs, we hope to work with you again in the future. Drive safely!

Oct 27, 2021 -

Cordoba200351 responded

All above and beyond good

October 27, 2021

Always appreciate working with the Lexus service team. Quick, efficient service and they kept me informed all through my time there. Also followed up on another matter that led to a favorable resolution. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Hi Ken - We are so grateful for your continued business and your confidence in our work! Thank you from the Ourisman Lexus of Rockville team, we look forward to your next service visit.

October 27, 2021

Lexus of Rockville staff have gone out of their way to ensure that my service needs are met. They have consistently exceeded expectations. More

by Barbnicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 27, 2021 -

Ourisman Lexus of Rockville responded

Hearing we've consistently exceeded your expectations brings a smile to our face. Thank you for the glowing review and for putting your trust in the Ourisman Lexus of Rockville team!

October 27, 2021

Friendly and courteous service. It was very easy to get an appointment. I was able to get a loaner, which was a great help. More

by Srf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
Oct 28, 2021 -

Ourisman Lexus of Rockville responded

Quick, friendly, and efficient is exactly how we strive to run our business! Thank you for your positive feedback - we hope to see you again next time! - the Ourisman Lexus of Rockville team

October 26, 2021

Excellent service, quick and professional. Mike was very professional and the service area was great. More

by vze242gq
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Oct 26, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased that your service experience was speedy and that our team was professional. Thanks for giving Mike a shoutout. --The Ourisman Lexus of Rockville team

October 26, 2021

Easy access, prompt response to concerns- repairs done quickly and correctly. Always a follow up with any future appointments More

by pppstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 26, 2021 -

Ourisman Lexus of Rockville responded

This is the feedback we hope to see. Thank you so much for being a great Ourisman Lexus of Rockville customer! We look forward to working together for years to come.

October 26, 2021

Dealer provided excellent service in getting the 2022 Lexus ES 350 and made the transition to a new lease very easy. More

by Prof.r.richter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne
Oct 26, 2021 -

Ourisman Lexus of Rockville responded

Congratulations on your new 2022 Lexus ES 350! We are thrilled that our team made the experience so positive and successful and we hope to work with you again down the road. Thank you from all of us at Ourisman Lexus of Rockville!

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