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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,637 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,637 reviews

October 20, 2021

Service and support was exceptional, very professional and courteous. Would most certainly recommend over the dulles location. More

by Jca1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
Oct 20, 2021 -

Ourisman Lexus of Rockville responded

We are grateful to have earned your business and your recommendation! Thank you from all of us at Ourisman Lexus of Rockville and drive safely until we welcome you back next time.

October 20, 2021

Had the RX in for a recall and our second service check. Check in was a breeze and my service advisor Justin took over the process. He was extremely courteous and had me out of there quickly in a loaner car More

by Bluecrab01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JUSTIN. ------- SERVICE DEPT.
Oct 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

October 19, 2021

My experience at Ourisman service has pretty much been a pretty poor overall. I took my vehicle for a diagnostic service to be told I ran it low on gas (which wasn't true). I explained it couldn't be, to wh More

by Jays2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service counter
Oct 21, 2021 -

Ourisman Lexus of Rockville responded

I would like to apologize for how your vehicle was returned to you after your first service visit as this is not the outcome we want for our customers. Our goal is to ensure our guests are driving a properly serviced vehicle, but I can assure you we would never recommend services that weren't important to complete. The miscommunication you experienced will be addressed so we can provide adequate service and price estimates in the future. I understand you have had problems getting ahold of our team but if you want to reach out here is my number. Thank you, David Slebodnick - General Manager - (301) 825-9552

October 19, 2021

As always this dealership when it comes to customer service is always above and beyond what you expected. This dealership always show the best customer service you always looking for. More

by IM_007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 19, 2021 -

Ourisman Lexus of Rockville responded

We're happy to hear that our team took care of you! Thanks so much for choosing Ourisman Lexus of Rockville to help with your service needs. Have a great day!

October 19, 2021

We worked with YK(Oluyinka) to purchase our vehicle. The customer service was top notch! There weren't any hidden fees or lies during the purchasing process. We would definitely purchase from this dealershi More

by Remi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oluyinka Oyefusi
Oct 19, 2021 -

Ourisman Lexus of Rockville responded

Thanks for trusting our team to help you purchase your vehicle. It's great that we took great care of you. See you again next time here at Ourisman Lexus of Rockville!

October 19, 2021

The salesperson was terrific. He answered all my questions and s cured the perfect car fir me. The finance person kept me waiting a very long time and was rude. More

by Gail.bassin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanasios
Oct 19, 2021 -

Ourisman Lexus of Rockville responded

Gail, while we are happy to hear that you had a successful purchase experience, the rest of your feedback is very concerning to read. We expect the highest level of service from our team and I apologize for the way you were treated during the financing process. I assure you that we will look into your situation to see that this feedback is fully addressed. If there is anything more we can do to assist you or improve your visit, please feel free to reach out. Thank you, David Slebodnick - General Manager - (301) 825-9552

October 17, 2021

I worked with Seth Hamm and others at the dealership and they were very helpful and very professional. The car was a surprise for my wife for her birthday and Seth found me the car that fit what my wife wan More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

Richard, thanks so much for reviewing Ourisman Lexus of Rockville! We're so pleased that Seth was so helpful and professional and that he went the extra mile with you to surprise your wife for her birthday. We appreciate your kind words and look forward to taking care of this vehicle down the line!

October 16, 2021

Mike has an outstanding customer service& helpful and professional .He goes the extra mile providing great service . More

by guadalupano79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rossane Bassett
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the review of Ourisman Lexus of Rockville! We're glad to hear that Mike was so helpful and we look forward to your next visit!

October 16, 2021

Great service. He was very courteous and helpful. Service was quick and did not have to wait long More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 18, 2021 -

Ourisman Lexus of Rockville responded

We couldn't have asked for a better review, Jack! Thank you for the perfect rating and for allowing Ourisman Lexus of Rockville to assist with your auto needs - we hope to see you again!

October 16, 2021

Service Manager forgot about me. Never came into waiting area to advise me. I had to go looking for help after 1.5 hours. More

by sraucher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Oct 16, 2021 -

sraucher responded

Not the service I expected from a Lexus Dealership

Oct 19, 2021 -

Ourisman Lexus of Rockville responded

I sincerely apologize that you didn't receive the attentive and personalized care we aim to offer our guests. It is never our intention to keep you waiting, and I will take this feedback directly to our team so that we can provide a better guest experience in the future. If there's anything I can do to improve the outcome of your visit I would be happy to speak with you. Please don't hesitate to contact me directly. Thank you, David Slebodnick - General Manager - (301) 825-9552

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