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Ourisman Lexus of Rockville

Rockville, MD

4.9
2,679 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,679 reviews

November 20, 2021

Great experience working with Mike at Lexus if Rockville - responsive and professional. Highly recommend them. More

by Lawrencegleason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind feedback! It is wonderful to hear that you had such a successful service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Awesome service! Osborne, the Service Advisor, listened Awesome service! Osborne, the Service Advisor, listened to what kind of maintenance service my car needed. Also, he gave me an estimate time that it More

by ioneldinu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne, the Service Advisor and (Jimmy Baker the Service Advisor)
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the glowing feedback! It is our goal to deliver seamless and efficient service, and it is wonderful to hear that this was reflected in your time working with Osborne. We appreciate your confidence in the Ourisman Lexus of Rockville team to get the job done and hope to see you back again down the road!

November 20, 2021

I have been with this Lexus dealership even before change in ownership, & it's great. More

by Kae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Kae! We are so happy to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

friendly and nice services. It was very helpful for me to give a kind and detailed explanation of the service I needed. More

by hwj59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that the Ourisman Lexus of Rockville team was able to get the job done. Drive safely, and we hope to see you back!

November 20, 2021

This is our second Lexus we have had serviced at this location. The Service Department is efficient, the lounge is comfortable and the people are customer focused More

by brettindc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Brett! We are so happy to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Jimmy is great very detailed and always explains the service details and definitely goes above and beyond More

by Brianschwart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. We will certainly let Jimmy know you appreciated all the help. Thanks for choosing Ourisman Lexus of Rockville!

November 03, 2021

Seamless no pressure environment. We agreed on a price (MSRP + $850 fees + tax) for a 2022 GX460 and took delivery the same day. I highly recommend this dealership - friendly, honest and professional. More

by Paul Boyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios (sales consultant) and Jesse (sales manger)
Nov 03, 2021 -

Ourisman Lexus of Rockville responded

Hi Paul - Congratulations on your new 2022 Lexus GX 460! We are as excited as you for your new car and appreciate you taking the time to share with us how much you enjoyed working with our team. Thank you for trusting Ourisman Lexus of Rockville with your business. See you soon!

November 02, 2021

Justin was helpful, he was very professional and very responsive. We appreciate his attitude and manner. More

by Jon
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 02, 2021 -

Ourisman Lexus of Rockville responded

Jon, thanks for taking the time to give Justin a shoutout! We're pleased that he was professional and responsive. --The Ourisman Lexus of Rockville team

Nov 02, 2021 -

Jon responded

see above

November 02, 2021

Mr Yaw Pepra was most helpful in selecting the car that meets my wishes and budget. He was very knowledgeable and helpful without being pushy. The manager is great too. More

by Nara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Nov 03, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to give Yaw and the rest of the staff who helped your kudos, Nara! It means a lot that our service stood out to you, and we wish you safe travels in your new ride! - Ourisman Lexus of Rockville

November 01, 2021

The staff provided Good service. The the service manager kept me updated and the communication very good More

by axis 963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Nov 01, 2021 -

Ourisman Lexus of Rockville responded

We are always happy to help you out! Thanks for supporting Ourisman Lexus of Rockville and we'll see you next time!

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