Ourisman Lexus of Rockville

We recommend Brionna. We had a positive experience with her, she was very helpful -- in dealership, during test drives and with follow-up questions. Unfortunately import We had a positive experience with her, she was very helpful -- in dealership, during test drives and with follow-up questions. Unfortunately important features weren't available in the Lexus NX we wanted so we didn't buy from her. More

Doug:Excellent, attentive, kept his word; helpful; came out to our house to set up the garage linkup; overall a good guy. Everyone there is pleasant & helpful. Bernie was a great teacher! Glad we went to t out to our house to set up the garage linkup; overall a good guy. Everyone there is pleasant & helpful. Bernie was a great teacher! Glad we went to this dealership!! More

Service department staff were welcoming and explained all services to be completed at this appointment services to be completed at this appointment More

Great customer service by my tech Arron. He was thoughtful and personable. A good experience He was thoughtful and personable. A good experience More

Brad as usual was helpful and professional and made sure I was properly helped with the correct service. I was properly helped with the correct service. More

Sales agent , YK was amazing experience in purchasing the right vehicle for me , polite and knowledgeable! Sasan in F & I was a pleasure to meet and friendly and knowledgeable! I left dealership with a very right vehicle for me , polite and knowledgeable! Sasan in F & I was a pleasure to meet and friendly and knowledgeable! I left dealership with a very pleasant experience in purchasing my new vehicle! Many Thanks to these 2 men whom are a credit to Ourisman Lexus of Rockville ! C Wright More

I didn't finance or trad in. I picked up the car at the dealer, but Chris did come out to the house to explain several things. I met with him again for a few minutes a few days I picked up the car at the dealer, but Chris did come out to the house to explain several things. I met with him again for a few minutes a few days later, and I'll likely have a few more questions in a week or two. More

The lobby is bright and clean. The rest area in the back is comfortable and well stocked with snacks and beverages. The staff are friendly and respectful. Our transaction was s The rest area in the back is comfortable and well stocked with snacks and beverages. The staff are friendly and respectful. Our transaction was smooth and easy. Thank you Pei Pei and Seth for your service. We are very happy with our new ES 300H. This is our fourth Lexus from your dealership. More

My experience with Ourisman Lexus of Rockville was outstanding, My salesman, Hector provided me with a wonderful buying experience. He was patient. After three weeks I finally made my purchase which w outstanding, My salesman, Hector provided me with a wonderful buying experience. He was patient. After three weeks I finally made my purchase which was a every easy process thanks to Hector. More

I had a positive experience initially when purchasing my Lexus; the sales process went smoothly, and I was excited about my new vehicle. Unfortunately, that experience has since been overshadowed by a serio Lexus; the sales process went smoothly, and I was excited about my new vehicle. Unfortunately, that experience has since been overshadowed by a serious issue involving the unauthorized use of my personal information. I recently discovered that someone at the dealership used my information to apply for a Lexus credit card—something I did not authorize. To make matters worse, I have reached out to the dealership four times and left three voicemails with no response. Two messages were left specifically for the Finance Supervisor and one for the Director of Finance. I also spoke with the receptionist, who assured me that Jesse (Manager) or Ryan Ando (Manager) would follow up. To date, no one has returned my calls. This lack of accountability and responsiveness is truly disheartening and unacceptable, especially given the seriousness of the situation. I expected more from a Lexus dealership and hope that someone will take this matter seriously and contact me promptly to address it. More