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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,545 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

June 10, 2025

Brendan, our service advisor, was conscientious, competent and friendly. Coordination with insurance company was smooth. More

by cjh56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
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Jun 11, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brendan provided you with such a seamless experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback!

June 07, 2025

I had pei pei as my Salesperson. She was great by helping me choose the type of truck that I could afford. She was very patient with the process. My financial advisor SASAN NEVAI wa More

by tk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei pei
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Jun 09, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us at Ourisman Lexus of Rockville! We're delighted to hear that our team provided such excellent service in helping you find the right truck. We appreciate your recommendation, and we look forward to welcoming you back soon!

May 30, 2025

The service teams offers a lot of options to make this easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. More

by krt727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
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May 30, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our service team at Ourisman Lexus of Rockville made your experience smooth and informative. Thank you for sharing this positive feedback!

May 30, 2025

Dealing with DOUG QUANDER was a wonderful experience. He went out of his way to explain everything, made sure I was happy with the price, made arrangements to have someone come to my house to explain al More

by RGG11321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DOUG QUANDER
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May 30, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Doug at Ourisman Lexus of Rockville! We're delighted to hear that he went above and beyond to ensure everything was perfect for you. We appreciate the kind words and look forward to serving you again in the future!

May 29, 2025

Jimmy Baker is great! Always attentive to our needs and provides detailed information as to what our vehicles needs. More

by cheffron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
May 30, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy Baker has been attentive and informative during your visits at Ourisman Lexus of Rockville. Thank you for sharing this positive feedback!

May 29, 2025

Person who I dealt with when I dropped my car off was personable and accommodating More

by melanieh222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
May 29, 2025 -

Ourisman Lexus of Rockville responded

Here at Ourisman Lexus of Rockville, we are always thankful for positive feedback from our customers. Thank you, Melanie!

May 29, 2025

Justin did a great job keeping me informed abut the service requirements for my Lexus. He anticipated my questions so I never needed to wonder what was going on. I hope I get him the next tie I need s More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
May 29, 2025 -

Ourisman Lexus of Rockville responded

Chris, we're delighted to hear that Justin provided such informative service at Ourisman Lexus of Rockville. We'll make sure he knows about your positive feedback and look forward to assisting you again in the future!

May 29, 2025

My salesperson was Chris, and he did a wonderful job! Purchasing my car was made comfortable and swift. I will definitely return to this dealership; it was worth the drive from Virginia. More

by mrsclmnrz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
May 29, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Chris made your car-buying experience comfortable and efficient at Ourisman Lexus of Rockville! Thank you for making the trip from Virginia, and we look forward to welcoming you back in the future.

May 29, 2025

Jimmy Baker is a top notch service advisor. He cares about my Lexus and my time. More

by stelis328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker service advisor
Report | Print
May 30, 2025 -

Ourisman Lexus of Rockville responded

Stelis, thank you for being such a great customer of Ourisman Lexus of Rockville! Jimmy will be grateful for the kind words.

May 29, 2025

Went in for routine maintenance (first time) Great service, comfortable waiting lounge, extremely happy with this Dealership. More

by jeanwonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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May 30, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us! We're delighted to hear that the service and waiting lounge at Ourisman Lexus of Rockville met your expectations. We look forward to seeing you again for future visits!

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