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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

March 02, 2021

Do not go here!! The service department is ripping off everyone that comes in. Is the pandemic hurting you so bad that you're ripping off everyone that comes in for service? We brought in our 2011 Lexus l More

by JRERRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Mar 10, 2021 -

Ourisman Lexus of Rockville responded

We don't run our business to mislead customers so it's very concerning to read about your recent visit. Would you please call me directly when you have the chance? I'd like to confirm the details of what happened here to make sure it's addressed properly. Thank you for your feedback, David Slebodnick - General Manager - (301) 825-9552

March 01, 2021

Great service.. attentive... accommodating! Everyone was pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! More

by Alma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Gabriela Ramos
Mar 01, 2021 -

Ourisman Lexus of Rockville responded

Alma - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with us. Drive safely, and we hope to see you again at Ourisman Lexus of Rockville!

February 26, 2021

Service was perfect! Jim Baker is a great service rep! He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker, service rep
Feb 26, 2021 -

Ourisman Lexus of Rockville responded

We really appreciate the positive feedback! It's wonderful to hear that Jim took such good care of you and your vehicle. Thank you for trusting Ourisman Lexus of Rockville with all your repair and maintenance needs!

February 25, 2021

The experience at the dealership was first rate, something I hadn’t experienced in the past. Joao, our salesman, was courteous and very helpful. I wouldn’t hesitate to recommend him and Ourisman of More

by josephdicarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao
Feb 25, 2021 -

Ourisman Lexus of Rockville responded

Joseph, we couldn't have asked for better feedback! It's wonderful to hear that Joao delivered such an exceptional car-shopping experience. Thank you for your confidence in Ourisman Lexus of Rockville!

Feb 25, 2021 -

josephdicarlo responded

Happy to give him a top rating! He was great!

February 23, 2021

Bought a gmc from this dealership . After a few weeks I noticed the navigation don’t work. Upon notifying them they absolutely told me it’s not covered under their 30 day warranty. . Never again will I b More

by Johnniejohnson2148jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
February 22, 2021

Koffi, was my salesmen, i was in and out , process was easy, friendly and pleasant. Lexus alone is a great car, the service was jus the same More

by Kendra_720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Koffi
Feb 23, 2021 -

Ourisman Lexus of Rockville responded

Kendra, thank you for taking the time to leave us a review! We couldn't be happier to hear that Koffi took such good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

February 22, 2021

Yes hi my name is John and my experience with Kofi was amazing. He was super friendly and helpful and he kept in contact with me and updated me on the car I wanted to purchase . I definitely recommend h More

by Callahansound44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Feb 22, 2021 -

Ourisman Lexus of Rockville responded

John, thank you for taking the time to leave us a review! We couldn't be happier to hear that Kofi provided the exceptional service we pride ourselves on here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

February 21, 2021

We had our car at the dealer for over a month ending the end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexu More

by John doe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Feb 23, 2021 -

Ourisman Lexus of Rockville responded

We strive for accommodating service here, and I'm disappointed that we didn't leave you with that impression. I would be more than willing to speak with you directly about our service recommendations and see if we can clear up any confusion here. I would also like to speak with you about your gas mileage and see what we can do to address this concern. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, David Slebodnick - General Manager - (301) 825-9552

February 20, 2021

Friendly, fast and efficient. Shawn in service is the best! Gave me a loaner car. They go the extra mile to work with the customer. More

by Jomama
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn in service
Feb 22, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that Shawn and the team went above and beyond to make you a happy customer! Thank you for choosing Ourisman Lexus of Rockville, we look forward to welcoming you back next time!

February 20, 2021

My salesperson Tim Wood was GREAT with assisting me in purchasing my new Lexus RX350. He was attentive to what I wanted and wasted no time in finding the vehicle I wanted. Tim was very responsive to my More

by Keith J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Feb 22, 2021 -

Ourisman Lexus of Rockville responded

Keith - Congratulations on your new Lexus RX 350! We are so glad to hear that he helped you drive home from Ourisman Lexus of Rockville in the right car for you. Thank you very much for trusting us with this purchase! We hope that you absolutely love it.

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