Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,524 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,524 reviews

February 20, 2021

My salesperson Tim Wood was GREAT with assisting me in purchasing my new Lexus RX350. He was attentive to what I wanted and wasted no time in finding the vehicle I wanted. Tim was very responsive to my More

by Keith J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Feb 22, 2021 -

Ourisman Lexus of Rockville responded

Keith - Congratulations on your new Lexus RX 350! We are so glad to hear that he helped you drive home from Ourisman Lexus of Rockville in the right car for you. Thank you very much for trusting us with this purchase! We hope that you absolutely love it.

February 20, 2021

Friendly, fast and efficient. Shawn in service is the best! Gave me a loaner car. They go the extra mile to work with the customer. More

by Jomama
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn in service
Feb 22, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that Shawn and the team went above and beyond to make you a happy customer! Thank you for choosing Ourisman Lexus of Rockville, we look forward to welcoming you back next time!

February 19, 2021

Lexus if Rockville has great customer service, and a very convenient pickup and drop-off concierge service. It was great to have this option as a safer way to have service done during covid times. More

by NRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Feb 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Ourisman Lexus of Rockville, and if you ever need anything else, don't hesitate to give us a call or come back and see us again!

February 19, 2021

We have bought 3 Lexus from Lexus of Rockville MARYLAND. Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealersh More

by Mary f marino
Customer Service
Recommend Dealer
Yes
Employees Worked With
Leo Englesby, Jesse(asst. sales Mgr.), Gabriela Ramos
Feb 19, 2021 -

Ourisman Lexus of Rockville responded

Mary - Thank you for taking the time to share! Our customers are our top priority, and it is wonderful to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we are looking forward to seeing you back next time!

February 17, 2021

I was very happy with the kind of reception I received during my last visit. The team who received me was very professional and updated me frequently. More

by Paulus20855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Feb 17, 2021 -

Ourisman Lexus of Rockville responded

Paul - Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such an exceptional experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

February 16, 2021

Caico Cruiz is 1 of your best! He is professional, patient, humbled, funny and understanding. I very much so enjoyed working w/Caico! He goes over and above for his clients. I will be forwarding his More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caio Cruz
Feb 16, 2021 -

Ourisman Lexus of Rockville responded

Grace, we couldn't have asked for a better review! It makes our day to hear that Caico went above and beyond to make your car-buying experience so special. Welcome to the Ourisman Lexus of Rockville family - we wish you many happy miles in your new-to-you Lexus NX!

February 16, 2021

Always quick and easy! Matt and the team are great! They are always able to get me in right away without hesitation. Thank you Ourisman Lexus of Rockville More

by Hands_42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Feb 16, 2021 -

Ourisman Lexus of Rockville responded

We're so grateful to have you as a loyal customer! Your confidence in Matt and the rest of our service team means the world to us. Thank you for trusting Ourisman Lexus of Rockville with all your repair and maintenance needs!

February 13, 2021

Great friendly service, very easy process because i knew what car i wanted. Friendly dealership, clean, even my cousin got a truck, process easy,i wld recommend. More

by Kendra_720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi, Gabriela Ramos
Feb 15, 2021 -

Ourisman Lexus of Rockville responded

Kendra, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Ourisman Lexus of Rockville, and we hope that both you and your cousin continue to enjoy your newly purchased vehicles!

February 12, 2021

The transaction was completed with satisfaction. Salesman did not suggest looking under the hood and I, as customer, forgot to ask. There were no pressure sales tactics which I appreciated. Help with blueto More

by Lady M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw, James
Feb 12, 2021 -

Ourisman Lexus of Rockville responded

Customer satisfaction is our highest priority so we are delighted to see this review. Thank you for sharing this feedback and mentioning Yaw and James. Our team at Ourisman Lexus of Rockville is grateful for your business, and we wish you safe driving in your new vehicle.

February 12, 2021

Got service at the Lexus in Gaithersburg. Needed brake pads and had them pick up my car at work and returned just in time. Great customer service. More

by Nilaforsaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph anandi
Feb 12, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and if you ever need anything else, don't hesitate to come back and see us again!

...
213
...