Ourisman Lexus of Rockville

Thank You!! Thank You!! Thank You!! This Service Department knocked it out of the park! I bought my 2013 LX570 from this dealership a year ago. 3 months ago, I had new Michelin tires mounted and an Department knocked it out of the park! I bought my 2013 LX570 from this dealership a year ago. 3 months ago, I had new Michelin tires mounted and an alignment done by Sheehy Lexus of Annapolis. Immediately, I noticed the front end feeling abnormally loose over bumps and steering wheel play. Sheehy said their Hunter alignment machine was mis-calibrated and they had the Hunter guy come and re-calibrate. They re-aligned but same thing. Their head technician suggested a wheel balance. No improvement. The head tech and head diagnostic guy then tried to tell me what I was experiencing was normal. I then took it to my Indy shop for another alignment and told them to check the front suspension thoroughly. No improvement. I then took it to a local highly rated shop in Bowie who touts their top of the line Hunter Elite Touch alignment machine. Same issue after alignment. 3 days ago, I became curious and jacked up my LX to high mode and began pulling on all suspension arms and bolts. Low and behold, I turned the drivers side tie rod nut with my finger!!! How does a Lexus dealer and 2 Indy shops miss a loose outer tie rod??! I took it back to the last shop, they re-aligned, it was much better, but the steering wheel was off center!!! So, instead of taking it back on Monday to that shop and possibly wasting more time and screwing up my alignment even more, I decided to try my chances over the weekend to get my vehicle right. Saw Lexus of Rockville offering a $50 off coupon on service over $100 for 10/31 only. I scheduled Friday night online for 11 am. Arrived Saturday on time. Explained my 3 month ordeal to Omar, the assistant service manager. Omar listened to my concerns and assured me they would take care of me. They certainly did! My alignment was done in an hour just as Omar initially told me as I waited on a Sat morning. Impressive! (I was waiting 3 hours at Sheehy for poor alignments). I drove off and immediately was floored. My LX drives as it should! At one point I was thinking of replacing the whole front suspension or selling the truck, but the Ourisman Rockville Lexus service department has me enjoying my vehicle once again all with just a proper alignment! I read the service write-up and Omar addressed all of my concerns and make sure the techs checked everything I requested. Please Ourisman, recognize Omar Pacheco for his attentiveness, professionalism and outstanding customer service as he is an asset to your organization! More

I worked with Seth Hamm at Ourisman Lexus of Rockville. I’ve owned 5 different Lexus’s over the years and I can honestly say that Seth was the best, most knowledgeable, friendly and professional Senior Sal I’ve owned 5 different Lexus’s over the years and I can honestly say that Seth was the best, most knowledgeable, friendly and professional Senior Sales Person I’ve dealt with spanning the 3 different Lexus Dealerships I’ve done business with! I’d highly appreciated his attention to details and would recommend home to all of my family and friends! Finance team was amazing!!! Overall excellent experience! Sincerely, Jim L. More

Gabriella did such a great job by helping me get the car I wanted she’s the sweetest. As well to Arnold thank you both! I wanted she’s the sweetest. As well to Arnold thank you both! More

I bought a 2017 used L-Certified Lexus NX 200t from Josh Kabira at Ourisman Lexus of Rockville. The price of the vehicle was very reasonable and Ourisman delivered the car to me in Pikesville, 30 miles awa Kabira at Ourisman Lexus of Rockville. The price of the vehicle was very reasonable and Ourisman delivered the car to me in Pikesville, 30 miles away from the dealership. Josh was great to work with (professional, polite, sensitive to my needs). He personally delivered the vehicle to me and was thorough in orienting me with the car. Unfortunately, I discovered a few things wrong with the car after delivery, mostly minor body damage. I had a local Lexus dealer in my area address a couple of the cosmetic problems while Ourisman also picked up the vehicle to also fix some others. The bottom line is that all of the items were addressed to my complete satisfaction and it did not cost me anything out-of-pocket because Ourisman was kind enough to reimburse me for the items I did pay for to have fixed. George O’Connor, the Pre-Owned Sales Director, and Josh couldn’t have been any nicer to deal with and were more than willing to do what was necessary to ensure that I was ultimately happy with the vehicle. While my initial experience was not the best, Ourisman really stepped up to the plate to make things right. So the best thing I can say is that the folks at Ourisman are committed to ensure that customers are ultimately satisfied with their purchase. I can say that I am happy thanks to Ourisman. More

I had trouble getting the ball rolling at first on purchasing a preowned NX , but once the ball was rolling it went very smooth and quick ,Gabriela did a very nice job on the delivery. purchasing a preowned NX , but once the ball was rolling it went very smooth and quick ,Gabriela did a very nice job on the delivery. More

Tony and the team were really wonderful. They made sure we had a very pleasant car buying experience. Kudos to Tony who helped us to get the financing we need. They made sure that we get all the discounts we had a very pleasant car buying experience. Kudos to Tony who helped us to get the financing we need. They made sure that we get all the discounts that we are eligible for. After-sales experience has also been great so far. Tony is just a one text message away and extremely attentive to all my queries. He made sure that the customer is fully satisfied with the purchase. I highly recommend Lexus of Rockville for anyone in the market for a Lexus. More

Jesse and the team were wonderful. I was on the fence with regards to which model was right for me and they helped me get to a place where I was confident and really understood what I was getting. I love with regards to which model was right for me and they helped me get to a place where I was confident and really understood what I was getting. I love my new Lexus. More

I’m grateful to Caio Cruz for helping make my car buying experience very pleasant. He took careful note of what I was looking for, gave me great advice, very useful tips, and was frank in giving me both th experience very pleasant. He took careful note of what I was looking for, gave me great advice, very useful tips, and was frank in giving me both the pros and cons of the different models. I am very pleased with the assistance that he provided and wouldn’t hesitate to refer him to friends and family. More

My 2019 UX200 has been at the dealerlship since March. The side airbags deployed without any fault of the driver or an accident. Sales and Service Dept. said that the corporate field inspector needed to The side airbags deployed without any fault of the driver or an accident. Sales and Service Dept. said that the corporate field inspector needed to complete a review for malfunction of the side air bags. No one from corporate or the dealership has been very helpful in providing a report (verbal or written). Multiple calls have been made to both corporate and the dealership - they are not very professional and are unwilling to help. More