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Ourisman Lexus of Rockville
Rockville, MD
2,524 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,524 reviews
May 23, 2017
Excellent help - always There are some problems with the outside side mirrors of my RX350. The issues could not be resolved but I was explained the reasons and the help given There are some problems with the outside side mirrors of my RX350. The issues could not be resolved but I was explained the reasons and the help given was very customer friendly. More
by Jeet
Employees Worked With
do not remember
May 22, 2017
Somewhat satisfied I have been servicing my car at this dealership since I purchased my car from them 5 years ago, even though I purchased a service package, I still end I have been servicing my car at this dealership since I purchased my car from them 5 years ago, even though I purchased a service package, I still end up paying quite a bit for something whenever I take my car for routine service. Overall the staff is very courteous. More
by Active123
Employees Worked With
Joe Harris
May 12, 2017
The best leasing experience in my life!!! I went to Rockville Lexus based on friends referral and wow. I have never had such a relaxed car leasing experience in my life. Not only our salesman I went to Rockville Lexus based on friends referral and wow. I have never had such a relaxed car leasing experience in my life. Not only our salesman ,Leo Inglesby, help us to find the car and options we are looking for , he made the negotiation anxiety go away negotiating the awesome deal on RX350. Our local Bobby Rahal Lexus in PA could not even come close. To put the icing on the cake Rockville gave us more for our trade and made the delivery in short period of time. That is what I call service!!! Lexus of Rockville is the first place I will start my shopping from now on. Also big thank you to the finance guy James Wang. It was such a good time to go through the numbers and sign all the papers with James. He helped us a lot to pick the right maintenance and warranty plans. Thanks to Lexus of Rockville for making an awesome day for my wife and I. More
by slavka001
Employees Worked With
Leo Inglesby , James Wang
May 08, 2017
Timely Service Brought LS 460 in for service and was out the door in less than an hour and a half. I have been to other Lexus dealerships and they tend to take a lo Brought LS 460 in for service and was out the door in less than an hour and a half. I have been to other Lexus dealerships and they tend to take a lot longer handling routine maintenance. I will be using Lexus of Rockville from now on. More
by Mike
Employees Worked With
Several
March 28, 2017
Unethical practices I give this place 1 star because the sales man Neville was nice. Their finance person quoted me an inflated apr with good credit and I was already app I give this place 1 star because the sales man Neville was nice. Their finance person quoted me an inflated apr with good credit and I was already approved for the 1.9 apr at a Toyota, half less apr at credit union and another Lexus dealership. I'm a woman and they proved the stereotype of car dealerships unethical practice on women true. I politelt left. I would never recommend this place to anyone. More
by Blackandtangen
Employees Worked With
We were interested to a finance person by the name of Tim
March 22, 2017
Lexus R350 Best experience for car leasing, Spent just 1 hour. Very nice sales person Tony. I will recommend this dealership to buy or lease the new Lexus. Best experience for car leasing, Spent just 1 hour. Very nice sales person Tony. I will recommend this dealership to buy or lease the new Lexus. More
by alexxx474777
Employees Worked With
Tony Rincon
March 10, 2017
Joanna Mr Leo He very night,He is good salesman at the dealer.I give rate for him five stars thank you very much leo from Joanna Mr Leo He very night,He is good salesman at the dealer.I give rate for him five stars thank you very much leo from Joanna More
by Kinh do
Employees Worked With
Leo
March 01, 2017
Very good I had sale man , his name Leo , he very good job , I'm very satisfied about his service , we got long day but finally I got car I like ,, thank you ag I had sale man , his name Leo , he very good job , I'm very satisfied about his service , we got long day but finally I got car I like ,, thank you agin for your help ! More
by Jessica0102
Employees Worked With
Leo
November 29, 2016
Best Lexus Dealer Hand Down 2017 RX350 Just bought our second Lexus 2017 RX350 from Lexus of Rockville yesterday. Just like the first time we purchased our Lexus GS 350 four years ago, the Just bought our second Lexus 2017 RX350 from Lexus of Rockville yesterday. Just like the first time we purchased our Lexus GS 350 four years ago, the second time around was even better. Got a few more dollars off since we already own a Lexus, but the service is top notch. Salesman Gil Lee and sales manager Jesse made the purchase enjoyable rather than a long drawn out back and forth at some other dealerships. Although It was crazy busy, Gil took his time and explain all the features of the new RX350 to the not so tech savvy wife. Gil was very patient. Thanks Gil and Jesse !. Simply if you want a Lexus, go to Lexus of Rockville you will not be disappointed great prices and the keeper is their great service. Enough said. More
by sixpak3919
Employees Worked With
Gil Lee, Jesse
November 02, 2016
The Best Experience I've Had in Buying Cars I shopped two other dealers prior to buying from Lexus of Rockville and they were the quickest and most professional in responding back to me. The car I shopped two other dealers prior to buying from Lexus of Rockville and they were the quickest and most professional in responding back to me. The car was ready, cleaned and sitting out front with my wife's name on it when we arrived. It was well worth the two hour drive to get there. Thank you to Bill Lum, my salesman and the entire management staff. Please keep up the great work and know that it makes a difference. I am not a man of many words but had to say something about my experience here. AWESOME! More
by es350
Employees Worked With
Bill Lum
