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Ourisman Lexus of Rockville

Rockville, MD

4.9
2,968 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,968 reviews

May 12, 2021

Service rep was most attentive and professional. Mike was concerned about me (disabled vet) as much as he was about my Lexus. He could teach a class. More

by Howchenk
Recommend Dealer
Yes
Employees Worked With
Mike in service, Gabriela Ramos
May 12, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased to hear you were treated with respect and kindness during your service visit - it means we're living up to our core values! Thank you for trusting the Ourisman Lexus of Rockville team with the care of your vehicle - it is an honor and a pleasure to serve you. Drive safe and see you next time!

May 12, 2021

Easy to work with and very helpful in closing the sale. The price wasn’t a super deal but they made the process simple and easy. More

by Platinum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne
May 12, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Ourisman Lexus of Rockville, and we hope that you continue to enjoy your newly purchased vehicle!

May 12, 2021

I had my service Pp and there was a recall on gas tank topper- Justin was great.on helping and keeping me in the loop. More

by Manijehp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Gabriela Ramos
May 12, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the 5-star review of Ourisman Lexus of Rockville! We're glad to see that Justin, and the rest of our service department took care of you!

May 11, 2021

I purchased my Lexus NX 300 at Ourisman Lexus and recently had service recall work done there. As with all my service experiences there, the staff was friendly and professional. The work was done in More

by MikeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
May 11, 2021 -

Ourisman Lexus of Rockville responded

Mike - All of us at Ourisman Lexus of Rockville appreciate knowing that we are delivering an exceptional experience for our customers. Thank you for trusting us with your car's service needs. We are grateful to have earned your business and hope you have a fantastic day!

May 11, 2021

I appreciated the professionalism and expertise that I received from Oursiman Lexus’ Aaron G. The cost estimate for my car’s tire replacement work was reasonable. More

by brianjackson12366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
May 11, 2021 -

Ourisman Lexus of Rockville responded

Brian - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Aaron and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 09, 2021

Searched till they finally found the car I wanted.Wasn’t Searched till they finally found the car I wanted. Wasn’t easy. Also negotiated trade in value. Car market in challenging times. Thanks to YK More

by Dlschweber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK and Jesse
May 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely in your new ride, and we hope to see you again down the road!

May 09, 2021

Staff was very friendly and helpful. Yaw listened to my needs and questions regarding my new purchase and trade in. Also the financial agent Mr. Garcia was very knowledgeable and helpful. More

by BCstr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw
May 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Ourisman Lexus of Rockville team. Congratulations on your new vehicle, and we hope to see you again down the road!

May 09, 2021

Jimmy at Lexus of Rockville is consistently fabulous and without question, the reason I choose to have my vehicle serviced at this dealership. Jimmy is knowledgeable and I trust his advice and judgment. Ove More

by Aamedical
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 10, 2021 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville appreciate the time you took to leave such a kind review! Jimmy is exactly as you described. He is as helpful as he is knowledgeable and he makes sure our customers are confident in the car they drive home in. Thank you for trusting us with your car services. We wish you many safe and happy miles!

May 09, 2021

Deal was executed exactly like the marketing offer customized for my 2015 LX 570 trade in. Josh went the extra mile to locate a GX 460 with the right color and options and didn't try to box me in with More

by wahughes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Jesse, and Jerry
May 10, 2021 -

Ourisman Lexus of Rockville responded

We are delighted that Josh went above and beyond to make you a happy customer! Thank you for trusting Ourisman Lexus of Rockville with your business, and for taking the time to leave us a great review. Safe travels in your new Lexus GX 460!

May 08, 2021

Lexus of Rockville is dedicated to excellence as evidenced by the tremendous service given me by Seth Hamm. Mr. Hamm brought my new Lexus to where I was located near Frederick, Maryland and, for a 2 More

by jimbacklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
May 08, 2021 -

Ourisman Lexus of Rockville responded

Jim - we're delighted to hear that your purchasing experience here at Ourisman Lexus of Rockville was outstanding, and we're glad that Seth could assist you with the delivery of your new vehicle! It is truly our pleasure to serve you. Drive safe and see you next time!

May 08, 2021 -

jimbacklin responded

I noticed the 5 stars I gave Ourisman Lexus of Rockville and to Seth Hamm did NOT show up in the ratings in the upper right corner for "Quality of Work". I selected that. Would you please correct that and give 5 stars to them? Thank you.

May 10, 2021 -

Ourisman Lexus of Rockville responded

Hi Jim - Thank you for the correction! We will certainly ensure that Seth gets the credit he deserves for assisting you.

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