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Ourisman Lexus of Rockville

Rockville, MD

4.9
2,968 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,968 reviews

May 05, 2021

They were fast, polite and they even washed my car. The rep (sorry I for got his time) was helpful. The waiting area is nice too. More

by Cjyoung301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 05, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that our team delivered such efficient, thorough service! Thank you for trusting us with your business and your vehicle. We hope to see you again at Ourisman Lexus of Rockville!

May 05, 2021

The scheduling was easy, the staff worked to meet the timeframes that were important due to current logistics. Shawn’s communication was great, let me know any issues that needed to be addressed, excelle More

by Swalsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! It is wonderful to hear that you had such a successful experience working with Shawn and the team. Drive safely, and we hope to earn your business again at Ourisman Lexus of Rockville!

May 05, 2021

My experience with Lexus Rockville has been always very positive. Jimmy Baker in the service department is the best, very professional and knowledgeable. I have been going to that location for 11 years. T More

by Roglonat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you are so confident in Jimmy and the team to get the job done. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville next time!

May 05, 2021

Great service from Ourisman Lexus in Rockville. Serviceman Osbourne is highly recommended. They offer to drop off the car to Ashburn Virginia. Thank you again! More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne at service.
May 05, 2021 -

Ourisman Lexus of Rockville responded

David - thank you for your review of Ourisman Lexus of Rockville!

May 05, 2021

I’ve had an unexplainable situation. Where during the course of an evening, I hadn’t touched the key fob in many hours, but all the windows and skylight opened on their own. This happened recently as wel More

by lizanne stafford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 10, 2021 -

Ourisman Lexus of Rockville responded

Lizanne - This review is a bit concerning to read, and I would certainly like to ensure that we see what more we can do to resolve this issue. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 05, 2021

Joseph from Ourisman Lexus of Rockville was absolutely amazing!!! 🏆 He provided outstanding customer service and was very knowledgeable about the vehicle that I purchased. He made the buying process simp More

by Caretha Jennings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 05, 2021 -

Ourisman Lexus of Rockville responded

Caretha - There is nothing better than hearing that our team made car-buying easy and efficient! It is wonderful that Joseph was so attentive and communicative throughout the process. Thank you for choosing Ourisman Lexus of Rockville and congratulations on your new car!

May 05, 2021

Jimmy Baker as always was very knowledgeable and was able to answer my questions which lead to outstanding service. I will be a return customer. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you, Jerry, for your review of Ourisman Lexus of Rockville! We're happy to hear that Jimmy was so helpful during your visit.

May 05, 2021

Outstanding group of people! Always excellent!The Outstanding group of people! Always excellent! The process was seamless from everyone. Please continue the great customer service you all provide. I More

by AAA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

April 28, 2021

First visit to this dealership. My tire pressure was First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replac More

by KJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Apr 28, 2021 -

Ourisman Lexus of Rockville responded

We were so happy to welcome you to Ourisman Lexus of Rockville! It is gratifying to hear that you were so well taken care of by Ozzie and the team. Thank you and we hope to see you again down the road!

April 26, 2021

Jose is very professional, he was wonderful, polite and patient and always gives great service. I would recommend him to all my family and friends. More

by Soheilacrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 26, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jose takes good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

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