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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,533 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,533 reviews

April 14, 2015

booked a car and they sold Don't trust these guys at all, I visited them and test drived a car, which I decided to buy. The only thing that holding me from buying it was availab More

by Sami
Recommend Dealer
No
Employees Worked With
Willie Savage
March 06, 2015

Horrifying Purchase & Service Experience The WORST experience of my life. I purchased a CPO Lexus for $55,000 from Lexus of Rockville. It's been the shop approx. 10 times (suspension, bra More

by Thanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Nikcles
December 23, 2014

Looked at a new 460 Would have been the second car from you mainly because the sales experience was excellent last time and Christine is world class at conflict/resolutio More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo/christine
December 18, 2014

Stressless new car buying experience The staff was extremely courteous and professional. Doug Quander, my salesman, Christine Kim, manager and Tim Duncan, the finance officer, were great. More

by Chas50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander, Christine Kim and Tim Duncan
December 01, 2014

Excellent Sales Experience with Willie Savage! This letter is long overdue and I wanted to personally like to thank Willie Savage for assisting me with the purchase of my 2004 Lexus, which I am tho More

by kschenck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Savage
October 03, 2014

Consulting regarding load bars and rails Talking to Bernie Kitts is always a pleasure - he is outstandingly knowledgeable about Lexus cars...he gives very useful advices. He also know a lot a More

by vpapita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Kitts
August 30, 2014

Customer service extraordinaire! We purchased our new Lexus over 2 years ago. We purchased a new garage door opener and we were unsuccessful in linking the new garage door to our hom More

by zit1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Bernie Kitts
July 10, 2014

They damaged 4 of my wheels My 08 lexus IS was bought new and serviced regularly at lexus of Rockville whenever I'm in town, everything has been fine so far until just two days a More

by Nana .L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rockville of Lexus service
June 27, 2014

Excellent Service Tony did a great job on us during our purchase of a Lexus RX350 from the Lexus of Rockville. He helped us set up everything in our car especially on i More

by puertoprincesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
June 26, 2014

Trade in Value I was disappointed in the amount they were willing to give me for the car I purchased from them a few years back. The sales rep didn't even know about More

by efolston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh, Willis
Jul 04, 2014 -

Ourisman Lexus of Rockville responded

I am sorry that we could not reach agreement to meet your expectations on the value of your trade. We work very hard to satisfy everyone, and it is disappointing that we did not meet your expectations. Because we are a TruePrice dealer, and the selling prices of our vehicles are already aggressively below the market, we give you the true market value on your trade-in. We will purchase your trade at that price. While other dealers may present a higher trade amount, it is a false value. They will not purchase your car at that price. And, they don’t discount the purchase prices as we have already. This means that the “net” price to you is almost always much better, here at Lexus of Rockville. We very much appreciate your having taken the time to visit, and we are very sorry that it did not work out. I hope that you can accept both our apology and our best wishes. Please contact Kirby Weldon, at your convenience, if you would like to discuss further. He can be reached at 240-715-4436 or kirby.weldon@rockvillelexus.com. He would love to talk more with you, as you wish.

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