Ourisman Lexus of Rockville

Excellent Customer Service Tony Rincon provided execellent custoner service. I would receommend Tony to anyone looking to purchase a vehicle. My overall experience within the Tony Rincon provided execellent custoner service. I would receommend Tony to anyone looking to purchase a vehicle. My overall experience within the dealership was fantastic. More

Excellent Service Sam was excellent. Communication is very important to me and he was 100% with phone calls, emails and texting. I was very impressed with his knowled Sam was excellent. Communication is very important to me and he was 100% with phone calls, emails and texting. I was very impressed with his knowledge, communication and overall customer service. More

Easy going Low pressure, no haggle, straight forward purchase. Walter Wagner was very professional, friendly, and easy going. We (our whole family of 4) were ver Low pressure, no haggle, straight forward purchase. Walter Wagner was very professional, friendly, and easy going. We (our whole family of 4) were very happy with the whole experience of purchasing a new car. We are seasoned veterans and hate the thought of negotiating prices, procedure, etc. Walter & Lexus made it painless & easy! More

PEACE OF MIND SHOPPING!! KUDOS to Lexus of Rockville for having wonderful staff, a nice clean place to do business, and a well organized and polished process! You all went ab KUDOS to Lexus of Rockville for having wonderful staff, a nice clean place to do business, and a well organized and polished process! You all went above and beyond my expectations.....THANK YOU! More

Excellence: Treating customers as human beings! Walter Wagner is by far the most available, approachable, knowledgeable and committed sales representatives I have ever had the pleasure of working wi Walter Wagner is by far the most available, approachable, knowledgeable and committed sales representatives I have ever had the pleasure of working with ......... Normally, I try to avoid car sales specialists like the plague. Walt is first and foremost a human being. I didn't know a sales person could be so personable, so real and so committed to my specific situation. Walt will be the first person we talk to when my wife needs a replacement for her Toyota Highlander Hybrid. A uniquely pleasurable experience. Everybody else at Lexus of Rockville was also very pleasant. More

For the past 10 years, we've leased at Lexus of Rockville from Seth Hamm. Couldn't have asked for better experiences or found ourselves at a different dealer! Rockville from Seth Hamm. Couldn't have asked for better experiences or found ourselves at a different dealer! More

I have read many of the reviews for the Lexus of Rockville dealership and must say that I must live on another planet. This was my first experience buying a Lexus. My husband and I called ahead to s Rockville dealership and must say that I must live on another planet. This was my first experience buying a Lexus. My husband and I called ahead to see what was in inventory. We talked to Jesse Drost, who was very friendly and helpful,and scheduled for that day to meet. When we arrived at the dealership we noticed the vehicle we were interested in test driving sitting by the front door with a big tag with our names on it. Jesse was greeting us out front before we were even able to make it inside. He looked very professional and was amazingly helpful and kind. After sitting and talking with Jesse, we had all our questions answered. The next move was the test drive. The three of us piled into the GX and off we went. Jesse pointed out the many features and benefits included in this SUV. We fell in love the GX and really wanted to buy it but it is a big purchase. We never felt a hard sale or pressure to buy it. We did decide to buy it and have never regretted that decision. The whole experience of buying this vehicle was the best experience we have ever had purchasing a new vehicle. Everyone at the dealership was friendly and went above and beyond to make sure we had a good experience but Jesse was fantastic to work with. When we left we felt that was more like our family than our sales person. He gave us his personal cell number and will answer our questions at any time, (even on a Sunday evening). I highly recommend visiting this dealership and especially Jesse Drost for your sale. On to the service. Our service adviser is Joe Harris. Joe is a great guy to work with. We enjoy going to Lexus of Rockville for service and call it going to the country club. From the moment we drive up to the service bay til the time we leave we are always well informed of progress and treated like we gold. Joe is on top of things and always there to help and will return my phone calls in a timely manner. I would never go anywhere to else to buy a Lexus other than Lexus of Rockville and will recommend them to anyone. More

Our experience with Lexus of Rockville was unequaled. The response to our new car query was immediate, and included several available models with model details and a price. This alone would distinguish The response to our new car query was immediate, and included several available models with model details and a price. This alone would distinguish Lexus of Rockville over other dealerships. Our appointment to test drive the car I wanted was prompt and the car was waiting on the lot to be tested. An upgraded model was also available; great market insight on the dealership's part. Doug was an excellent guide for driving the car, and made it easy to focus on the car's performance rather than distracting details. The sales manager Christine provided the necessary details for buying and or leasing; precise, accurate and efficient. All offers were honored, no games were played, and the car was ready for us to test again and acquire, which we did. The business end of the purchase was very efficient, and a credit to the management of the dealership. Great insight to having cars for their demographic market. More

My overall buying experience was excellent. This is my 5th Lexus, my second purchase from Lexus of Rockville. My sales consultant was very knowledgeable and professional. The overall atmosphere was friend 5th Lexus, my second purchase from Lexus of Rockville. My sales consultant was very knowledgeable and professional. The overall atmosphere was friendly and welcoming! I highly recommend this dealership. More