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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
2,968 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,968 reviews

August 24, 2026

Outstanding and prompt service! ! Omar was attentive and respectful of mt time and vehicle. Definitely will them again for all of my vehicles service needs. More

by dpw418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Aug 26, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Omar! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Omar went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

August 23, 2026

Kat is a terrific representative of your service team. Great communication with me on the status of my vehicle. Overall great experience. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kat
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Aug 25, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience and for recognizing Kat. At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Kat helped make your experience a memorable one. Team members like Kat embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Kat and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

August 22, 2026

Omar was courteous, and had the work done quickly. I would give him a raise. More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Print
Aug 25, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

August 22, 2026

Very punctual, courteous, and friendly crew and staff. Been associated with the franchise for more than twenty, recommended several customers. After all these of loyalty it would be nice to have at leas More

by Ramesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Print
Aug 25, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

August 22, 2026

Brad has always been courteous and pleasant. He always takes my car in at schedule time and while I wait he would come and update me when the job will be done very efficient though I do not deal More

by Shashi hadha5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Print
Aug 25, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Brad. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Brad went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

August 20, 2026

YK was awesome! He was responsive and helpful, and made the car buying process easy. More

by Green
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YK Oyefusi
Print
Aug 25, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing YK! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that YK went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

August 19, 2026

Very good service! Unfortunately took 2 hours plus. Would appreciate rides if late pick ip More

by Jahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason
Print
Aug 20, 2026 -

Ourisman Lexus of Rockville responded

Jahmad - Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

August 15, 2026

Was told service would be 90 minutes. It was 3 hours. When I complained I was told it was my fault because I asked them to re-center the brake light on the rear dash. Ridiculous excuse. A More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mason, Dorothy Lessord
Print
Aug 17, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback. We understand that exceptional service is about more than just the outcome—it's also about feeling informed, valued, and supported throughout the process. We are disappointed to learn that your experience did not reflect the level of communication and customer care we strive to provide. At Ourisman, we are committed to building trust through transparency, responsiveness, and respect in every interaction. Feedback like yours helps us identify opportunities to improve and better serve our customers. We would appreciate the opportunity to learn more about your experience. Please contact our Corporate Customer Care Team at customercare@ourisman.com so we can review your concerns directly. Thank you for your feedback. – The Ourisman Team

August 15, 2026

My experience with this dealership service department was exceptional! From beginning to end I treated very well. I was greeted warmly with professionalism and everything was explained thoroughly! More

by Dawn Thompkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin Bae , Dorothy Lessord
Print
Aug 17, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

August 12, 2026

Justin provided exceptional customer service. He was professional, patient, and took the time to explain my vehicle’s condition and future maintenance needs. I truly appreciate his excellent serv More

by Evelyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Dorothy Lessord
Print
Aug 13, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience and for recognizing Justin. At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that [Employee Name] helped make your experience a memorable one. Team members like Justin embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Justin and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

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