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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
2,888 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,888 reviews

May 21, 2026

They’re usually pretty quick with the service, but this time it took 4 hours and 20 mins. Thank god they let me use another vehicle to make it to another appointment, but I still had to come back to pick u More

by vanessa.garces.v
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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May 31, 2026 -

Ourisman Lexus of Rockville responded

Vanessa, I'm truly sorry for the lengthy wait you experienced, even though we could assist you with another vehicle. We pride ourselves on providing quick and efficient service, so we'll be sure to address this issue internally. Thank you for your feedback and understanding. If there's anything else I can assist with, please let me know. Thank you, Jesse Drost - General Manager - 301-762-9009

May 21, 2026

The repair started off very bad but Ozzie continued to work with me and Lexus to finally get everything right. More

by skippagan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
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May 22, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your feedback. We’re glad Ozzie turned things around and got everything right. We appreciate your business at Ourisman Lexus of Rockville.

May 21, 2026

Excellent. I had an immediate problem and I was able to drive in and they took care of it in a matter of minutes. And even at the last minute provided a loaner More

by crimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Ozzie
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May 21, 2026 -

Ourisman Lexus of Rockville responded

We're so happy we could assist you efficiently! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience. Safe travels!

May 21, 2026

I was significantly overcharged for my service until a second service consultant corrected the issue. More

by tatill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Doe
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May 21, 2026 -

Ourisman Lexus of Rockville responded

I'm very sorry to hear about the initial issue with your service charges. It's important to us that these things are handled correctly from the start. If you would like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Jesse Drost - General Manager - 301-762-9009

May 14, 2026

My agent was very helpful in making sure the service I was there for was done. More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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May 15, 2026 -

Ourisman Lexus of Rockville responded

Thank you for reviewing Ourisman Lexus of Rockville! It was so kind of you to share your experience, Nana.

May 07, 2026

Ourisman Lexus of Rockville is superb when it’s time to service my Lexus 2004 RX330. The people there are terrific and knowledgeable. More

by Mmbarr8857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Furstenberg
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May 07, 2026 -

Ourisman Lexus of Rockville responded

We're glad to hear you're satisfied with our team's expertise and service! We truly value your business and look forward to serving you again at Ourisman Lexus of Rockville!

May 06, 2026

Kat was great to work with! She explained everything well and provided exceptional service! Thank you! More

by yaniquelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kat
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May 07, 2026 -

Ourisman Lexus of Rockville responded

We're so pleased to hear Kat provided exceptional service and clear explanations! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience.

May 05, 2026

Always ready to accommodate you, also an excellent place for car service . Justin is one of the best in the service department. More

by hildamonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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May 06, 2026 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin and the team take such great care of you here at Ourisman Lexus of Rockville. Thank you for sharing your support! We look forward to welcoming you back next time, Hilda.

May 05, 2026

Dealership’s service unit provides concierge service that pickups the customer’s car and brings it back to the customer‘s home after maintenance service is completed. Concierge service is excellent. Also, ma More

by karial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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May 06, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback on our team, Karia! We appreciate your business and hope to see you again at Ourisman Lexus of Rockville. Let us know if you need anything else!

May 05, 2026

I had a great experience with Mike at Ourisman Lexus of Rockville. The service was excellent, and everyone was very kind and welcoming. Highly More

by Inpongsivilay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 05, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive feedback about Mike and the team! We appreciate your business and hope to see you again at Ourisman Lexus of Rockville. Safe travels!

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