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Ourisman Lexus of Rockville
Rockville, MD
2,237 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,237 Reviews of Ourisman Lexus of Rockville
August 29, 2014
Customer service extraordinaire! We purchased our new Lexus over 2 years ago. We purchased a new garage door opener and we were unsuccessful in linking the new garage door to our hom We purchased our new Lexus over 2 years ago. We purchased a new garage door opener and we were unsuccessful in linking the new garage door to our homelink system in our Lexus. This allows us to open and close the garage door from our car. After spending hours...and I am not exaggerating...following the directions that came with garage door opener, after making multiple calls to the garage door installer, after calling the garage door manufacturer, after watching at least a dozen Youtube videos, after swearing at our new garage door...I called Seth, our car salesman from over 2 years ago and asked for assistance. He, and the Lexus Technical Specialist, Bernie Kitts worked together to link our car to the new garage door opener. I was so grateful and amazed at this remarkable act of kindness and customer service. I would not go anywhere else to buy a car. Thank you Lexus of Rockville and Seth and Bernie!!! More
by zit1977
Employees Worked With
Seth Hamm, Bernie Kitts
Helpful July 10, 2014
They damaged 4 of my wheels My 08 lexus IS was bought new and serviced regularly at lexus of Rockville whenever I'm in town, everything has been fine so far until just two days a My 08 lexus IS was bought new and serviced regularly at lexus of Rockville whenever I'm in town, everything has been fine so far until just two days ago they have damaged all four of my brand new wheels from a wheel balance service. The issue now is that they were trying to deny that they have done the damage and now they are in the process of showing the wheel to one of their wheel repair guys and if they do take responsibility for their mistake I'll be able to forgive about the attitude they gave me and give a better rating but so far 1 star for the service. They tried to say that my wheels are dusty and sounds like our car is not important looking down on the car which doesn't make sense because the wheel only has some brake dust from the brand new $1200 brake job performed just last week by lexus of Rockville and the response from their manager I got so far is that they said if the wheel repair won't cost much they will pay for it and they sounds like they don't want to take the responsibility if it cost much! They also tried to say that we got our new wheels with the damage already on it, which doesn't even make sense because who will buy something like that? Whenever I picked up the car from their service I made sure there was no damage at all and there wasn't any when I picked up my car last week after the brake job and just two days ago when I picked up the car from service I found the damage on all the wheels. I'll keep my status updated. More
by Nana .L
Employees Worked With
Rockville of Lexus service
June 26, 2014
Excellent Service Tony did a great job on us during our purchase of a Lexus RX350 from the Lexus of Rockville. He helped us set up everything in our car especially on i Tony did a great job on us during our purchase of a Lexus RX350 from the Lexus of Rockville. He helped us set up everything in our car especially on its computerized portion. He is very polite & helpful. Did not leave us unattended. Overall, we appreciate the excellent service that we received from him, the Sales Manager, & Finance Manager. Thank you guys!!! More
by puertoprincesa
Employees Worked With
Tony Rincon
June 26, 2014
Trade in Value I was disappointed in the amount they were willing to give me for the car I purchased from them a few years back. The sales rep didn't even know about I was disappointed in the amount they were willing to give me for the car I purchased from them a few years back. The sales rep didn't even know about the military sales event. I drove 30 miles out of my way because of my previous experience. So much for loyalty. More
by efolston
Employees Worked With
Josh, Willis
June 25, 2014
not happy with service experience I had a bubble in one of my tires. So I called Lexus of Rockville and made an appt for the next day. I even asked if they do work with TIre and Wheel I had a bubble in one of my tires. So I called Lexus of Rockville and made an appt for the next day. I even asked if they do work with TIre and Wheel protection companies and the answer positively. The next day or today, I go to the dealership's service. Service Adviser seemed not interested in working out with Tire&Wheel Protection company I purchased. He said they did not accept credit card payments. After calling the service dept. and asking if they did accept CC payments, I went back to the S.A. and asked him again. He changed his words and said that he accepts my CC but not the Auto Knight's (Tire&Wheel Protection Company). ( I DO NOT KNOW IF THIS IS AN ACTUAL POLICY OR HIS OWN IDEA) I did not have an option so I agree that I would pay with my CC. I asked him to call Auto Knight before changing the tire. According to Auto Knight, the dealership takes photos, the DOT# and invoice and sends these to them. Mr. Service Adviser comes to me after changing the tire if I had taken pictures of the tire. He did not help on doing any of the requisites that Auto Knight asked. Mr. Service Adviser wanted me to take all that information and communicate with them. I do not have any problems with doing that but in general, the dealership contacts them on their own because in GENERAL payment is directly from AUTO KNIGHT to the dealership. More
by leetony10
Employees Worked With
Robert E. Marr
June 03, 2014
Excellent Customer Service Tony Rincon provided execellent custoner service. I would receommend Tony to anyone looking to purchase a vehicle. My overall experience within the Tony Rincon provided execellent custoner service. I would receommend Tony to anyone looking to purchase a vehicle. My overall experience within the dealership was fantastic. More
by jmhunter1462
Employees Worked With
Tony Rincon
May 11, 2014
Excellent Service Sam was excellent. Communication is very important to me and he was 100% with phone calls, emails and texting. I was very impressed with his knowled Sam was excellent. Communication is very important to me and he was 100% with phone calls, emails and texting. I was very impressed with his knowledge, communication and overall customer service. More
by adamjacobson
Employees Worked With
Sam
May 02, 2014
Easy going Low pressure, no haggle, straight forward purchase. Walter Wagner was very professional, friendly, and easy going. We (our whole family of 4) were ver Low pressure, no haggle, straight forward purchase. Walter Wagner was very professional, friendly, and easy going. We (our whole family of 4) were very happy with the whole experience of purchasing a new car. We are seasoned veterans and hate the thought of negotiating prices, procedure, etc. Walter & Lexus made it painless & easy! More
by Petrod63
Employees Worked With
Walter Wagner
April 29, 2014
PEACE OF MIND SHOPPING!! KUDOS to Lexus of Rockville for having wonderful staff, a nice clean place to do business, and a well organized and polished process! You all went ab KUDOS to Lexus of Rockville for having wonderful staff, a nice clean place to do business, and a well organized and polished process! You all went above and beyond my expectations.....THANK YOU! More
by Tawanalmurphy
Employees Worked With
Ashley, Sam, Thomas
April 01, 2014
Excellence: Treating customers as human beings! Walter Wagner is by far the most available, approachable, knowledgeable and committed sales representatives I have ever had the pleasure of working wi Walter Wagner is by far the most available, approachable, knowledgeable and committed sales representatives I have ever had the pleasure of working with ......... Normally, I try to avoid car sales specialists like the plague. Walt is first and foremost a human being. I didn't know a sales person could be so personable, so real and so committed to my specific situation. Walt will be the first person we talk to when my wife needs a replacement for her Toyota Highlander Hybrid. A uniquely pleasurable experience. Everybody else at Lexus of Rockville was also very pleasant. More
by DolphyColtrane
Employees Worked With
Walter (Walt) Wagner
