Ourisman Lexus of Rockville

Excellence: Treating customers as human beings! Walter Wagner is by far the most available, approachable, knowledgeable and committed sales representatives I have ever had the pleasure of working wi Walter Wagner is by far the most available, approachable, knowledgeable and committed sales representatives I have ever had the pleasure of working with ......... Normally, I try to avoid car sales specialists like the plague. Walt is first and foremost a human being. I didn't know a sales person could be so personable, so real and so committed to my specific situation. Walt will be the first person we talk to when my wife needs a replacement for her Toyota Highlander Hybrid. A uniquely pleasurable experience. Everybody else at Lexus of Rockville was also very pleasant. More

For the past 10 years, we've leased at Lexus of Rockville from Seth Hamm. Couldn't have asked for better experiences or found ourselves at a different dealer! Rockville from Seth Hamm. Couldn't have asked for better experiences or found ourselves at a different dealer! More

I have read many of the reviews for the Lexus of Rockville dealership and must say that I must live on another planet. This was my first experience buying a Lexus. My husband and I called ahead to s Rockville dealership and must say that I must live on another planet. This was my first experience buying a Lexus. My husband and I called ahead to see what was in inventory. We talked to Jesse Drost, who was very friendly and helpful,and scheduled for that day to meet. When we arrived at the dealership we noticed the vehicle we were interested in test driving sitting by the front door with a big tag with our names on it. Jesse was greeting us out front before we were even able to make it inside. He looked very professional and was amazingly helpful and kind. After sitting and talking with Jesse, we had all our questions answered. The next move was the test drive. The three of us piled into the GX and off we went. Jesse pointed out the many features and benefits included in this SUV. We fell in love the GX and really wanted to buy it but it is a big purchase. We never felt a hard sale or pressure to buy it. We did decide to buy it and have never regretted that decision. The whole experience of buying this vehicle was the best experience we have ever had purchasing a new vehicle. Everyone at the dealership was friendly and went above and beyond to make sure we had a good experience but Jesse was fantastic to work with. When we left we felt that was more like our family than our sales person. He gave us his personal cell number and will answer our questions at any time, (even on a Sunday evening). I highly recommend visiting this dealership and especially Jesse Drost for your sale. On to the service. Our service adviser is Joe Harris. Joe is a great guy to work with. We enjoy going to Lexus of Rockville for service and call it going to the country club. From the moment we drive up to the service bay til the time we leave we are always well informed of progress and treated like we gold. Joe is on top of things and always there to help and will return my phone calls in a timely manner. I would never go anywhere to else to buy a Lexus other than Lexus of Rockville and will recommend them to anyone. More

Our experience with Lexus of Rockville was unequaled. The response to our new car query was immediate, and included several available models with model details and a price. This alone would distinguish The response to our new car query was immediate, and included several available models with model details and a price. This alone would distinguish Lexus of Rockville over other dealerships. Our appointment to test drive the car I wanted was prompt and the car was waiting on the lot to be tested. An upgraded model was also available; great market insight on the dealership's part. Doug was an excellent guide for driving the car, and made it easy to focus on the car's performance rather than distracting details. The sales manager Christine provided the necessary details for buying and or leasing; precise, accurate and efficient. All offers were honored, no games were played, and the car was ready for us to test again and acquire, which we did. The business end of the purchase was very efficient, and a credit to the management of the dealership. Great insight to having cars for their demographic market. More

My overall buying experience was excellent. This is my 5th Lexus, my second purchase from Lexus of Rockville. My sales consultant was very knowledgeable and professional. The overall atmosphere was friend 5th Lexus, my second purchase from Lexus of Rockville. My sales consultant was very knowledgeable and professional. The overall atmosphere was friendly and welcoming! I highly recommend this dealership. More

Great car buying experience. Great customer service, friendly staff, good price without the drama. Customer for life. I don't usually like buying a car, but this was easy, fun, and zero pressure. We te friendly staff, good price without the drama. Customer for life. I don't usually like buying a car, but this was easy, fun, and zero pressure. We test drove the vehicle on a Saturday, thought about it, and went back to buy it on a Wednesday. As good as it gets buying a car! More

I had the best experience at Lexus of Rockville. Everyone there is so friendly and very helpful. Especially, Doug Quander, who really knows what he's doing and goes out of his way to find out what Everyone there is so friendly and very helpful. Especially, Doug Quander, who really knows what he's doing and goes out of his way to find out what you want. When he calls you to come out to see his selection(s), you're practically sold. He made the whole process very easy and painless. Thank you to everyone who helped me with my trade in and demonstration of all the features. I've been with Lexus for a long time and I will return because I have the best salesman. More

Absolutely hands down the best dealership and staff I have been to on all accounts... Staff was very respectful and met all of my needs even coming in on their day off, Dealership was scrupulously clean have been to on all accounts... Staff was very respectful and met all of my needs even coming in on their day off, Dealership was scrupulously clean and the best price within 3 surrounding states. Thank you LEXUS OF ROCKVILLE you are the best and I WILL be doing business with you in the future. More

Our experience in buying our RX-350 was exceptional. Our salesman, Gil Lee, was outstanding. Mr. Lee was knowledgeable, accommodating and extremely pleasant to deal with. During the process of buying our ne salesman, Gil Lee, was outstanding. Mr. Lee was knowledgeable, accommodating and extremely pleasant to deal with. During the process of buying our new car we dealt with many individuals on the sales staff at Lexus of Rockville. Each of the these persons were professional and very knowledgeable in their areas of responsibility. I would not hesitate to recommend Lexus of Rockville to others. More

Brian did a wonderful job of accommodating our specific requests and put us in the perfect car for our needs. He was delightful to work with. requests and put us in the perfect car for our needs. He was delightful to work with. More