Ourisman Lexus of Rockville

Courteous, speedy, and friendly. I went in for a replacement of a defective art. As promised, it became available in two days. Good job. I went in for a replacement of a defective art. As promised, it became available in two days. Good job. More

I always receive exceptional, courteous and professional service from the service department. Jimmy Baker has been my service coordinator for 5 years and I always receive prompt and excellent service. Also service from the service department. Jimmy Baker has been my service coordinator for 5 years and I always receive prompt and excellent service. Also, the mechanics have performed quality and excellent service to my RX350. Thank you. More

Tim Wood was knowledgeable and personable and made sure I was pleased with the car I leased. While the gentleman who had me sign the lease documents was also knowledgeable, I wasn’t happy with being asked if was pleased with the car I leased. While the gentleman who had me sign the lease documents was also knowledgeable, I wasn’t happy with being asked if I was interested in purchasing a maintenance plan at that time. I wasn’t prepared for that and would have liked additional time to consider it. I felt blindsided but it was not his fault as he was just following the dealer’s procedure. More

We bought the 2023 Lexus NX 350 from Tony at Ourisman Lexus of Rockville. The decision made late at night and he helped to make it happen. Also he helped us for set up Bluetooth connection between our ce Lexus of Rockville. The decision made late at night and he helped to make it happen. Also he helped us for set up Bluetooth connection between our cell phone and the car's system. All other works was done within an hour. Thank you More

We bought the 2023 Lexus NX 350 from Tony at Ourisman Lexus of Rockville. The decision made late at night and he helped to make it happen. Also he helped us for set up Bluetooth connection between our ce Lexus of Rockville. The decision made late at night and he helped to make it happen. Also he helped us for set up Bluetooth connection between our cell phone and the car's system. All other works was done within an hour. Thank you More

The sales team was very nice Franklyn was remarkably helpful I had no means of getting to the dealership and he made sure that he got me there he was able to work with me and I got exactly what I wan helpful I had no means of getting to the dealership and he made sure that he got me there he was able to work with me and I got exactly what I wanted then I met Amal who went through sales financing with me I must say they were a great team very knowledgeable More

Nice, polite, competent, efficient, helpful ,knowledgeable, not to rob you, nice show room, diverse staff ,knowledgeable, not to rob you, nice show room, diverse staff More

Excellent! Been taking my car to this Lexus dealer since I bought it. Have always had great service!!!! Been taking my car to this Lexus dealer since I bought it. Have always had great service!!!! More

As good as it gets! Ourisman Lexus of Rockville has intelligent, insightful and incredibly helpful sales, financial services and customer service personnel... not to men Ourisman Lexus of Rockville has intelligent, insightful and incredibly helpful sales, financial services and customer service personnel... not to mention, wonderful service department. More

Sales Team attentive to customer's needs and desires. Very helpful and not pushy. This is soo appreciated. Very helpful and not pushy. This is soo appreciated. More