Back

Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,326 Reviews

1,326 Reviews of Ourisman Lexus of Rockville - Service Center

Sort by
June 20, 2025

Routine service was done perfectly. In time and everything was covered. The car was also cleaned before delivery More

by amathur16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jun 20, 2025 -

Ourisman Lexus of Rockville responded

It's wonderful to hear that your routine service experience at Ourisman Lexus of Rockville was seamless and thorough. It's great to know everything was completed on time, including a clean car delivery! Thanks for choosing us!

June 18, 2025

Really Appreciate the help from brad and the techs who fixed my AC. This is my new go to location. More

by FG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brad
Jun 18, 2025 -

Ourisman Lexus of Rockville responded

We are so happy that Brad and our Ourisman Lexus of Rockville team delivered an excellent experience. Thank you!

June 13, 2025

very nice service,clear communication,clean environment,good sitting area with hot drinks and snacks provided. More

by ruyisun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 16, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear you enjoyed the service and amenities at Ourisman Lexus of Rockville. Thank you for sharing your experience with us!

June 10, 2025

From the great jog the technician did on our lexus to the wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our firs More

by Victorgrinblat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Jun 10, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Kathleen and our team at Ourisman Lexus of Rockville provided you with excellent service. Thank you for your continued trust in us!

June 10, 2025

Working with Justin at my last service appointment was a great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very know More

by chadb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 11, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin provided such a positive experience during your service appointment at Ourisman Lexus of Rockville. It's great to know he exceeded expectations and prioritized customer satisfaction. Thank you for sharing this feedback!

June 10, 2025

Brendan, our service advisor, was conscientious, competent and friendly. Coordination with insurance company was smooth. More

by cjh56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Jun 11, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brendan provided you with such a seamless experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback!

May 30, 2025

The service teams offers a lot of options to make this easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. More

by krt727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
May 30, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our service team at Ourisman Lexus of Rockville made your experience smooth and informative. Thank you for sharing this positive feedback!

May 29, 2025

Jimmy Baker is a top notch service advisor. He cares about my Lexus and my time. More

by stelis328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker service advisor
May 30, 2025 -

Ourisman Lexus of Rockville responded

Stelis, thank you for being such a great customer of Ourisman Lexus of Rockville! Jimmy will be grateful for the kind words.

May 29, 2025

Went in for routine maintenance (first time) Great service, comfortable waiting lounge, extremely happy with this Dealership. More

by jeanwonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
May 30, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us! We're delighted to hear that the service and waiting lounge at Ourisman Lexus of Rockville met your expectations. We look forward to seeing you again for future visits!

May 29, 2025

Jimmy Baker is great! Always attentive to our needs and provides detailed information as to what our vehicles needs. More

by cheffron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
May 30, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy Baker has been attentive and informative during your visits at Ourisman Lexus of Rockville. Thank you for sharing this positive feedback!

1
...