Ourisman Lexus of Rockville - Service Center

The paperwork was done very speedy, and the car was in the shop in no time the shop in no time More

I was pleasantly surprised by the great customer service I received. (That has not been my experience.) Brad should give classes on it at other Lexus dealerships! I received. (That has not been my experience.) Brad should give classes on it at other Lexus dealerships! More

Best experience, Shawn was very professional. I truly appreciate his professionalism as he attended to my issue as it were his own. I truly appreciate his professionalism as he attended to my issue as it were his own. More

Excellent service provided by assistant manager Vince Garcia! My wife and I really appreciate the professionalism and speed of the service being given. It is our pleasure to come back for the next appoin Garcia! My wife and I really appreciate the professionalism and speed of the service being given. It is our pleasure to come back for the next appointment. We will be really thrilled if Vince Garcia will continue to be our technician/service provider.. Thank you again for wonderful service! More

Very good customer service and nice attitude of the staff. Nice and friendly environment of the Service Center staff. Nice and friendly environment of the Service Center More

My service contact was Vincent. He was very professional and friendly. He made the process very smooth and had me back on the road earlier than estimated. The entire process was eff He was very professional and friendly. He made the process very smooth and had me back on the road earlier than estimated. The entire process was efficient from booking to check in to completion. More

Did an excellent job finding and fixing a dead sensor. All works well now. Will definitely use this dealership for service in the future. All works well now. Will definitely use this dealership for service in the future. More

I deal with jimmy baker who is very professional and I trust his judgement and advice. trust his judgement and advice. More

Justin was helpful and patient. He was also very receptive, clear in his communication and provided options. He was also very receptive, clear in his communication and provided options. More

Courteous, efficient, professional, fast, excellent, good work good care after service, good snack lounge, good WiFi’, knowledgeable, friendly service, good qualified technicians, and well planned service, work good care after service, good snack lounge, good WiFi’, knowledgeable, friendly service, good qualified technicians, and well planned service, good customer care, high level of service More