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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,320 Reviews
Call Service Center (301) 781-6878

1,320 Reviews of Ourisman Lexus of Rockville - Service Center

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October 13, 2024

Our first visit to our second Lexus dealer. The first was outstanding - if future visits here are like this one, we have to find a word higher than outsatanding! More

by Rfrinehart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslandery
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Oct 15, 2024 -

Ourisman Lexus of Rockville responded

Rfrinehart, we're delighted to hear that your first visit with us at Ourisman Lexus of Rockville was exceptional! We look forward to providing you with more outstanding experiences in the future. Thank you for choosing us!

October 12, 2024

I receive consistent excellent and courteous service from my service consultant, Jimmy Baker, and the technicians for work performed on my 2015 LEXUS RX350. Thank you ! More

by mhpb1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Oct 15, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy Baker and our technicians at Ourisman Lexus of Rockville consistently provide you with excellent service. Thank you for your kind words, and we look forward to continuing to care for your 2015 Lexus RX 350!

October 12, 2024

The staff are very friendly and they will go above and beyond to help you. More

by Kadabo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Oct 15, 2024 -

Ourisman Lexus of Rockville responded

It means so much to us to see your review! Thanks from the team at Ourisman Lexus of Rockville.

October 07, 2024

I bring each of my Lexus' cars to Jimmy for service. He is Excellent and the reason I come to the Rockville dealership. There are days that I wait and days where I get a loaner car but he decides based More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Savage, Athanasis Tsounis, Jimmy
Report | Print
Oct 07, 2024 -

Ourisman Lexus of Rockville responded

Paul, thank you for your loyalty and kind words about Jimmy at Ourisman Lexus of Rockville! We're delighted to hear that his excellent service keeps you coming back. We'll be sure to pass along your appreciation!

October 02, 2024

Thank you to Orisman of Rockville for great service. I would like to especially appreciate Mickey McCow for his expertise and professionalism. Always a great experience. Linda Bowles More

by lndbowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey McCow, Kat
Report | Print
Oct 02, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the wonderful feedback! We're delighted to hear that Mickey provided such a professional and expert experience at Ourisman Lexus of Rockville. We look forward to serving you again in the future!

October 02, 2024

They provided me with first rate service for my new car. Fortunately there was nothing wrong with the car. More

by andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Jeannette Shalaby, Jesse Drost
Report | Print
Oct 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear you received first-rate service at Ourisman Lexus of Rockville and that your new car is in perfect condition. Thanks for sharing, Andre!

September 26, 2024

Jimmy is outstanding, pleasant to talk, and well versed in his job & duties. Keep itup. More

by sboveja
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No complaints, hats off to you guys, specially Jimmy!
Report | Print
Sep 26, 2024 -

Ourisman Lexus of Rockville responded

Thank you for reviewing Jimmy and Ourisman Lexus of Rockville! Safe travels!

September 24, 2024

Excellent service and technical knowledge. . Paid attention to details & had the car ready on time. More

by gail.broder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg was key person., Jesse Drost
Report | Print
Sep 24, 2024 -

Ourisman Lexus of Rockville responded

Gail - Your feedback is much appreciated! Thank you for supporting Ourisman Lexus of Rockville.

September 20, 2024

The usual excellent service. I have been a customer for 30 years. I keep coming back for new cars, and for servicing my vehicles. More

by Bandido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike K
Report | Print
Sep 23, 2024 -

Ourisman Lexus of Rockville responded

Thank you for being a loyal customer of Ourisman Lexus of Rockville for 30 years! We're delighted to hear that our service continues to meet your expectations. Looking forward to serving you again soon!

September 20, 2024

Service was Excellent. Mike Jankowitz is an Outstanding Service Manager, Professional, Knowledgeable, Polite and very Efficient. More

by Mr. K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wood, Rosanne Baggett, Jesse Drost
Report | Print
Sep 20, 2024 -

Ourisman Lexus of Rockville responded

Thank you for highlighting Mike's exceptional service at Ourisman Lexus of Rockville! We're glad to hear he provided a professional and efficient experience.

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