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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,325 Reviews
Call Service Center (301) 781-6878

1,325 Reviews of Ourisman Lexus of Rockville - Service Center

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August 31, 2021

Great service as always from Ozzie Jones. Ozzie was very friendly and responsive. He was able to get my car serviced with great quality and I would highly recommend Ozzie. More

by TW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Report | Print
Aug 31, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the fantastic feedback about Ozzie and the team - we'll be sure to congratulate them on their amazing work! We appreciate your loyal business and kind review - and we hope to see you again next time! - the Ourisman Lexus of Rockville staff

August 30, 2021

The Service Manager was very professional and helped us understand the issue and the best way to fix the issue. No hidden charges, he did exactly as he said he would. More

by Aasia Bhatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Nagaria
Report | Print
Aug 30, 2021 -

Ourisman Lexus of Rockville responded

Aasia-- Thanks for the wonderful review of Ourisman Lexus of Rockville! It's great to hear that your service manager was so helpful and professional. We appreciate your confidence in our team.

August 28, 2021

Good and reliable, easy schedule, job done excellent and reasonable More

by Hlphu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Aug 28, 2021 -

Ourisman Lexus of Rockville responded

We are so happy that you're so satisfied with all aspects of your service visit! It means a great deal that you rely on the Ourisman Lexus of Rockville team and we hope you'll continue to do so in the future!

August 26, 2021

As always, I received great service at Lexus of Rockville. Easy to make an appointment. Greeted promptly and with warmth. Service time was better than expected and follow up was timely. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Aug 26, 2021 -

Ourisman Lexus of Rockville responded

We truly couldn't have asked for a better review, Michael. Thank you for your feedback and for trusting the Ourisman Lexus of Rockville team with your vehicle care!

August 26, 2021

It is still my to go services & dealership since 2010. The service department is very responsible and does great job whenever I need to. I like their work a lot. More

by Xiaopingb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jon’s
Report | Print
Aug 26, 2021 -

Ourisman Lexus of Rockville responded

We are proud to have earned your years of loyal business! Thank you for your confidence in our work here at Ourisman Lexus of Rockville, we will be sure to pass along your kind words to the team. See you next time!

August 23, 2021

My Lexus had a factory recall and this was the first time I have visited Ourisman Lexus. Quite frankly one of the best experiences I have had with a dealer highly recommended hope to see them soon More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Hi Jon, thanks for your review. We're thrilled to hear that you had an excellent experience with us. Thanks for your confidence in Ourisman Lexus of Rockville!

August 22, 2021

Efficient, honest and friendly. Service delivered within estimated timeframe. Car always washed. Loaner service is very easy. More

by Jfreedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Aug 23, 2021 -

Ourisman Lexus of Rockville responded

Our goal is to make the service process efficient and straightforward, and we're so glad we're achieving it. Thank you for trusting Ourisman Lexus of Rockville with your vehicle care, and see you again next time!

August 20, 2021

Excellent customer service. Work performed was all under warranty and completed as promised. More

by rbrewer6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

August 19, 2021

Beyond professional! In regards to customer service & workmanship! I travel over an hour to use this location. More

by Donna Reck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Aug 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Donna! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

August 18, 2021

Service on time. Friendly service man Nelson. Job done.right. More

by Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Aug 18, 2021 -

Ourisman Lexus of Rockville responded

Valerie - Thank you for the great review! We appreciate your support and are thrilled to hear that Nelson delivered such a successful experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

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