Ourisman Lexus of Rockville - Service Center

Courteous, prompt and very professional. I recommend Mike as your service manager, he will understand your needs and take care of your vehicle. You can be assured that your vehicle’s in great care at Ourisma as your service manager, he will understand your needs and take care of your vehicle. You can be assured that your vehicle’s in great care at Ourisman Lexus of Rockville. More

Always happy with a service I have received at Ourisman Lexus Jimmy, as usual was great. We have been customers here since we bought our first Lexus in 1995. And even when it is out of warranty we Lexus Jimmy, as usual was great. We have been customers here since we bought our first Lexus in 1995. And even when it is out of warranty we still take car there More

Phenomenal customer service that is expected of a Lexus dealership and then some! Ask for Mike in service, extremely courteous and will work with you to resolve your every need! dealership and then some! Ask for Mike in service, extremely courteous and will work with you to resolve your every need! More

Jimmy Baker is the best Service Advisor I have ever had. He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have He is always friendly, courteous and professional. He always treats me as if I'm his only customer. He knows all about my 2006 Lexus LS which I have been taking to this Lexus dealership for 16 years. I also really appreciate their concierge car pickup and drop-off complimentary service during the pandemic. More

Excellent, above service as usual. Customer representatives was exceptional. Cov-19 safety guards in place, which mean alot to me. Thank you - always look forward to coming for my services for representatives was exceptional. Cov-19 safety guards in place, which mean alot to me. Thank you - always look forward to coming for my services for my car More

Mike was a great service representative. He was friendly and informative. He kept me updated as to the servicing as it was in the bay so I knew how waiting time was going. I was impressed with his customer and informative. He kept me updated as to the servicing as it was in the bay so I knew how waiting time was going. I was impressed with his customer service! More

Love this dealership. I have had the best service advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. advisors- Mr. Harris (retired) and now Aaron. They are professional, kind and honest. The very best. More

Lexus Rep Mike was efficient and personable. He explained clearly what was going to occur. I left there satisfied and happy! What a way to go! clearly what was going to occur. I left there satisfied and happy! What a way to go! More

The staff was very nice. From picking up my vehicle at my home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. home to detailed conversations regarding my service to the returning of my vehicle after my devices were complete. More

Very professional, honest, and a pleasure to work with throughout the entire process. throughout the entire process. More