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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,325 Reviews
Call Service Center (301) 781-6878

1,325 Reviews of Ourisman Lexus of Rockville - Service Center

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August 11, 2021

Great service, very friendly, on time repairs, will recommend definitely More

by Jdallorto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson, Gabriela Ramos
Report | Print
Aug 11, 2021 -

Ourisman Lexus of Rockville responded

Your recommendation of our team means a lot to us! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to share your experience. Drive safely!

August 11, 2021

I had and still do have bad service at this dealership when ever i come for service. More

by Moses912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None above
Report | Print
Aug 13, 2021 -

Ourisman Lexus of Rockville responded

We always strive to do what's best for our customers, so I am disappointed to hear that your recent experiences with us left you with a different impression. Would you mind giving me a call at (301) 825-9552 so I can ensure that your concerns are properly addressed? I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. Thank you, David Slebodnick - General Manager

August 10, 2021

I have gone to this dealership since 1992 and have bought 5 Lexus ES automobiles. I have everything great to say about Lexus of Rockville. Professional, dependable, efficient, friendly, trustworthy are the f More

by RitaCoopersmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Drost, Gabriela Ramos
Report | Print
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your years of loyal business! Your confidence in Ozzy, Jesse, and the team means the world to us and we appreciate you taking the time to share your feedback. See you next time at Ourisman Lexus of Rockville!

August 10, 2021

Top notch service! Always more than pleased with Osbourne and the service team! Excellent follow up! More

by powerfulmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne
Report | Print
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

August 10, 2021

I always get excellent help when I work with Jim Baker. I had an unusual problem and he did everything he could to fix the problem as soon as possible. More

by Evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Jimmy Baker
Report | Print
Aug 10, 2021 -

Ourisman Lexus of Rockville responded

Hi Evelyn - thanks for reviewing Ourisman Lexus of Rockville! We're happy to hear that Jim always takes care of you and we look forward to your next visit!

August 07, 2021

Courteous, efficient, friendly and quick service for oil change and check up More

by monaiuliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Aug 07, 2021 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville, we're always happy to provide courteous, efficient, and friendly service even during the simplest of appointments! Thank you for your business and for reviewing us and take care!

August 07, 2021

The service area was very helpful. They keep me informed during the entire service process. More

by Egm1740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service.
Report | Print
Aug 08, 2021 -

Ourisman Lexus of Rockville responded

We're glad we could be of assistance! Thank you for entrusting Ourisman Lexus of Rockville with your vehicle care - and come back again next time!

August 06, 2021

He listened to what our desires were for device and made sure work was completed timely More

by PAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in Service
Report | Print
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great feedback! We appreciate your business and hope to see you again at Ourisman Lexus of Rockville. Safe travels!

August 06, 2021

Outstanding and friendly service from Mike and the auto technicians.Mike answered all questions professionally and thoroughly. I waited for my car and the service was completed earlier than expected. O More

by Zayli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike of the Service Department
Report | Print
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

What an outstanding review! At Ourisman Lexus of Rockville, thorough and informative service is very important to us. We love hearing that we exceeded your expectations with the timing of your service as well. From Mike and the team, thank you, and take care!

August 06, 2021

This is my third Lexus from this dealership.I appreciate This is my third Lexus from this dealership. I appreciate their professionalism with each of our purchases. Seth was very knowledgeable and expla More

by Lexus20102021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Gabriela Ramos
Report | Print
Aug 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Seth and the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back!

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