Ourisman Lexus of Rockville - Service Center

Did not perform differential oil check, rather recommended changing rear ($140.36) & front ($135.85) fluids based on mileage, 43,558. Recommended complete fuel induction service also ($253.38). recommended changing rear ($140.36) & front ($135.85) fluids based on mileage, 43,558. Recommended complete fuel induction service also ($253.38). Multi-point checklist for brakes & tire tread (“Will require further attention”) do not match measurements (8 mm Front, 6mm Rear; 6/32” all tires) which are “OK.” Over inflated tires to 40 psi (33 specified, checklist says 35). My service here has been uneven, depending on service advisor & tech. They are qualified, but I am not certain everything is being performed as specified by the mfr. Be ready to question needless service. I may or may not return. More

Jimmy does an excellent job and is always very detailed . He does a great job explaining what needs to be done and why . He goes above and beyond He does a great job explaining what needs to be done and why . He goes above and beyond More

Excellent service easy to make a last minute appointment , very courteous employees and assisted with dropping me off while my vehicle was being worked on. , very courteous employees and assisted with dropping me off while my vehicle was being worked on. More

My experience with Jimmy at the Lexus dealer was exemplary! He really knows his stuff and explained everything thoroughly! He is super professional and and a definite asset to your company!! He is exemplary! He really knows his stuff and explained everything thoroughly! He is super professional and and a definite asset to your company!! He is a ten out of ten terrific! More

Very pleased with my visit at Ourisman Lexus of Rockville - quality service and very friendly staff members greeted me when I first arrived at the dealership. - quality service and very friendly staff members greeted me when I first arrived at the dealership. More

One of the best dealership I have been to. When I first bought my vehicle, Bill Lum tried to help me any way he could. When I come back in for service every one is still very helpful and friendly. Oursman bought my vehicle, Bill Lum tried to help me any way he could. When I come back in for service every one is still very helpful and friendly. Oursman Lexus of Rockville believes in service after the sale. More

The staff are very friendly and nice. They take care of car so we’ll.it’s a bit too long of waiting but worth it because I know is being take care off. car so we’ll.it’s a bit too long of waiting but worth it because I know is being take care off. More

My appointment went smoothly from the time I called until my car was delivered. They were on time, my car was clean and the valet and everyone I dealt with were polite. my car was delivered. They were on time, my car was clean and the valet and everyone I dealt with were polite. More

Windshield replacement was as good as factory original. Cameras and sensors operating as before. It took a few days for the replacement parts but Lexus provided a loaner to minimize the inconvenience. Cameras and sensors operating as before. It took a few days for the replacement parts but Lexus provided a loaner to minimize the inconvenience. More

Above and beyond. Excellent experience Everytime. They pick up the vehicle, they do the service and drop it off.. couldn't be easier. The service people are very professional and really go the extra mile, pick up the vehicle, they do the service and drop it off.. couldn't be easier. The service people are very professional and really go the extra mile, excellent communication. I realize dealer service is expensive, but the Rockville crew make me feel like it's worth it. More