Ourisman Lexus of Rockville - Service Center

The staff are very friendly and nice. They take care of car so we’ll.it’s a bit too long of waiting but worth it because I know is being take care off. car so we’ll.it’s a bit too long of waiting but worth it because I know is being take care off. More

Very pleased with my visit at Ourisman Lexus of Rockville - quality service and very friendly staff members greeted me when I first arrived at the dealership. - quality service and very friendly staff members greeted me when I first arrived at the dealership. More

My appointment went smoothly from the time I called until my car was delivered. They were on time, my car was clean and the valet and everyone I dealt with were polite. my car was delivered. They were on time, my car was clean and the valet and everyone I dealt with were polite. More

Windshield replacement was as good as factory original. Cameras and sensors operating as before. It took a few days for the replacement parts but Lexus provided a loaner to minimize the inconvenience. Cameras and sensors operating as before. It took a few days for the replacement parts but Lexus provided a loaner to minimize the inconvenience. More

Above and beyond. Excellent experience Everytime. They pick up the vehicle, they do the service and drop it off.. couldn't be easier. The service people are very professional and really go the extra mile, pick up the vehicle, they do the service and drop it off.. couldn't be easier. The service people are very professional and really go the extra mile, excellent communication. I realize dealer service is expensive, but the Rockville crew make me feel like it's worth it. More

I had a wonderful experience and my service was very I had a wonderful experience and my service was very professional. The work was completed on schedule. I was kept updated on the service while it was I had a wonderful experience and my service was very professional. The work was completed on schedule. I was kept updated on the service while it was in progress. More

I’ve been a client for the past 10 years and they Re absolutely excellent. From the car buying experience through the outstanding service team. absolutely excellent. From the car buying experience through the outstanding service team. More

Good service, good technique skills, My car had some unusual noises, I asked a technician ride with me. They checked and found the issue, fixed it finally unusual noises, I asked a technician ride with me. They checked and found the issue, fixed it finally More

I was in a huge panic when I saw pools of fluid from my car on the floor of the garage! I immediately called Lexus and knew what steps I needed to do to get the car to the dealership. The next day I got car on the floor of the garage! I immediately called Lexus and knew what steps I needed to do to get the car to the dealership. The next day I got a call from Mike letting me know the issues with the car. Since the repair was going to take a few days, Mike explained the problems to me and had me in a loaner in no time. Car repairs are always a bit painful...but Mike took the time to answer all my questions and helped me feel confident about driving my car for years to come. Thank you! More

Mike was very helpful my ac is working very well. I will continue on going to ourisman in rockville. I will definetely reoommend your shop continue on going to ourisman in rockville. I will definetely reoommend your shop More