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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,324 Reviews

1,324 Reviews of Ourisman Lexus of Rockville - Service Center

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July 14, 2021

Thank you for being so friendly and making me felt welcome~ that means a lot ~ Appreciate the speedy service as I waited an It was not a long wait. More

by KK 456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Jul 14, 2021 -

Ourisman Lexus of Rockville responded

We're so glad our commitment to warm and friendly customer care was reflected in your visit! Thank you for choosing Ourisman Lexus of Rockville - we hope to see you again next time!

July 13, 2021

Every service advisor I have had has been great. Andres was very professional and accommodated my schedule.I will always come here for service. Thank You for your assistance. More

by pcmock612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres,
Jul 13, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for your loyal business and your kind review of Andres and the team! It is terrific to hear that you are always so well taken care of and we look forward to welcoming you back to Ourisman Lexus of Rockville for your next visit. Have a great day!

July 13, 2021

Great dealer, great service. They make it so convenient for me. I love the valet service. Communications is great. Things are always done as promised, in the time promised. They have gone out of their w More

by Dante1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Jul 13, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for the 5 star review! Staying true to our word and communicating with integrity is top priority for us. We strive to go above and beyond wherever possible and we're so glad we could deliver at Ourisman Lexus of Rockville. Take care!

July 13, 2021

Mike was great to work with. Was overwhelmed with repairs needed but he worked with me to get what had to be done, done. Grateful for his help More

by Jps859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Mike know that you appreciate the help. If you ever need anything else, don't hesitate to come back and see us again!

July 10, 2021

Excellent job and service! They called me and kept me abreast concerning a maintenance on my suv. Received my go 460 in excellent condition! Thanks More

by Lexusgx460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy and Jason
Jul 12, 2021 -

Ourisman Lexus of Rockville responded

Your review fills us with pride. We are so happy to hear we could accommodate you and your Lexus GX 460. It means a lot that our service stood out to you and we hope to see you back at Ourisman Lexus of Rockville again next time!

July 09, 2021

I got my car service on Wednesday, July 7th and Justin provided excellent customer service. I would definitely recommend using him again. Thank you Justin! More

by Merritte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

Merritte - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

July 09, 2021

Awesome staff, Mike was super helpful and answered all my questions. I take my car here for service every five thousand miles and wouldn’t take my car anywhere else More

by dylanvanmeers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
Jul 09, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the stellar feedback, Dylan! We're glad to hear that Mike was such a help during your recent visit, and we look forward to working with you again down the road! Until then, safe travels! - the Ourisman Lexus of Rockville team

July 08, 2021

I have always been satisfied with the service that I receive. I make sure that I stay consistent with my service team which allows me to bold with the people who provide my service. More

by Deltared1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Jul 08, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to have earned your continued business and your kind feedback! Thank you for choosing Ourisman Lexus of Rockville, we look forward to welcoming you back next time. Drive safely!

July 07, 2021

Jimmy in service did a great job. Car was completed very quickly and work was all completed. Car was washed and vacuumed and very clean. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jul 07, 2021 -

Ourisman Lexus of Rockville responded

Hi Frank! Thank you for taking the time to leave us your outstanding review! We will be sure to let Jimmy know his hard work was appreciated. All of us at Ourisman Lexus of Rockville hope to help you again next time. Safe travels!

July 07, 2021

Everyone at this dealership has been fantastic. Most recently it was Mike Jankowitz - he handled servicing my Lexus Rx. Only great things to say. Thanks! More

by erin.wolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
Jul 07, 2021 -

Ourisman Lexus of Rockville responded

We love to hear from our happy customers, so this review makes our day! Thank you for taking the time to share your feedback - we hope to see you and your Lexus RX back again down the road! Take care, from all your friends here at Ourisman Lexus of Rockville.

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