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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,323 Reviews
Call Service Center (301) 781-6878

1,323 Reviews of Ourisman Lexus of Rockville - Service Center

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June 27, 2021

Employees are professional and courteous. Nelson explained everything to me More

by Lexuslvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Jun 27, 2021 -

Lexuslvr responded

Keep up the excellent customer service

Jun 28, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your kind words about Nelson and the team! We hope to see you again at Ourisman Lexus of Rockville.

June 27, 2021

Great experience and I appreciate the friendly and honest feedback regarding service needs. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 27, 2021 -

Ourisman Lexus of Rockville responded

Hi Lisa! We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive service visit with us. Thank you for the feedback and we hope to see you back at Ourisman Lexus of Rockville again next time. Safe travels!

June 25, 2021

Very good did not have to wait long to get service More

by Stan.johnson7@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback and five stars, Stan! It truly means the world to all of us here at Ourisman Lexus of Rockville. Safe travels and come back again soon!

June 24, 2021

Excellent service, accommodating time and transportation to and from dealership, courteous and generous (to this consumer) “specials” More

by Edithgisaacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 25, 2021 -

Ourisman Lexus of Rockville responded

Edith, thank you for your business and your excellent review! We are thrilled that you are a happy customer here at Ourisman Lexus of Rockville.

June 23, 2021

I had great service at Ourisman Lexus of Rockville. Shawn handled me with care and was very attentive. I have been going to Ourisman Lexus for 10 years +! I have always had a good experience. The only thi More

by giftsofthespirit99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your positive feedback and loyal business! All of us here at Ourisman Lexus of Rockville sincerely appreciate it, and we'll be sure to pass your kudos along to Shawn for his great work. Safe travels, and come back again soon!

June 23, 2021

Ozzie (Service Advisor) was a pleasure to work with whilst servicing my vehicle. Very professional and flexible in terms of scheduling. Will definitely recommend him highly to anyone that needs their L More

by VModi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie, Alexis
Report | Print
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind and thorough review! We'll be sure to pass your kudos along to Ozzie and Alexis for their outstanding work throughout your visit, and we look forward to seeing you back at Ourisman Lexus of Rockville again down the road! Drive safe and take care!

June 22, 2021

Mike did a wonderful job on my service. He take his time on my car. More

by Lynaluong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

We strive to take outstanding care of our guests and their vehicles, so this review was a delight to read! Thank you for trusting the Ourisman Lexus of Rockville team with your vehicle care, and come back again soon!

June 22, 2021

Bad customer service , stole the items in my car . Done with Lexsus as a whole . Lexsus of Rockville never again purchasing a Lexsus More

by emailingabi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ki, Gabriela Ramos
Report | Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

This is a very concerning review to read. We take claims like this very seriously, and I would like to speak with you directly about what happened here. Please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

June 22, 2021

Service Advisors always try to let you know any costs up front and save you money when they can. They always look for ways to save with preventative maintenance and the customer service is always excellent More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

Denise - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

June 22, 2021

Excellent service and service personnel. Justin was great. I recommend the service team and Justin very highly. More

by Dpistenmaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenburg
Report | Print
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Your recommendation of Justin and the team makes our day! Thank you for trusting Ourisman Lexus of Rockville with your business and your vehicle. We hope to see you again!

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