Ourisman Lexus of Rockville - Service Center

I had great service at Ourisman Lexus of Rockville. Shawn handled me with care and was very attentive. I have been going to Ourisman Lexus for 10 years +! I have always had a good experience. The only thi handled me with care and was very attentive. I have been going to Ourisman Lexus for 10 years +! I have always had a good experience. The only thing missing is the goodie bar🤣. Yes they still have coffee & tee - not the brownies and cookies😆 More

Ozzie (Service Advisor) was a pleasure to work with whilst servicing my vehicle. Very professional and flexible in terms of scheduling. Will definitely recommend him highly to anyone that needs their L whilst servicing my vehicle. Very professional and flexible in terms of scheduling. Will definitely recommend him highly to anyone that needs their Lexus serviced. Alexis (Service Technician / Mechanic) is one of the most thorough and honest persons I have ever encountered, especially when it comes to what service your Lexus may need. Highly recommend requesting he work on your Lexus. More

Mike did a wonderful job on my service. He take his time on my car. on my car. More

Bad customer service , stole the items in my car . Done with Lexsus as a whole . Lexsus of Rockville never again purchasing a Lexsus with Lexsus as a whole . Lexsus of Rockville never again purchasing a Lexsus More

Service Advisors always try to let you know any costs up front and save you money when they can. They always look for ways to save with preventative maintenance and the customer service is always excellent front and save you money when they can. They always look for ways to save with preventative maintenance and the customer service is always excellent no matter how old or new your Lexus is! More

Excellent service and service personnel. Justin was great. I recommend the service team and Justin very highly. great. I recommend the service team and Justin very highly. More

The home pick-up was really convenient. And there were no surprise repairs or additional charges. surprise repairs or additional charges. More

Service is good and they usually do a great job cleaning the car during an oil change. But there are some inconsistencies like last time they didn't vacuum and I was really counting on that. the car during an oil change. But there are some inconsistencies like last time they didn't vacuum and I was really counting on that. More

Once again, smooth contactless service. No going to dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? More

Really enjoyed working with this dealership. Staff is friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. More