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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,323 Reviews

1,323 Reviews of Ourisman Lexus of Rockville - Service Center

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June 21, 2021

The home pick-up was really convenient. And there were no surprise repairs or additional charges. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Hi Mike! Thanks for the five stars! It means a lot that our service stood out to you. Let us know if there are any other vehicle needs we may help with. Take care! - Ourisman Lexus of Rockville

June 16, 2021

Service is good and they usually do a great job cleaning the car during an oil change. But there are some inconsistencies like last time they didn't vacuum and I was really counting on that. More

by freemandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us this review and feedback. We do strive for consistently excellent service, and I would be more than willing to speak with you directly about this vacuuming and ensure that we make this right. Please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

June 16, 2021

Once again, smooth contactless service. No going to dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? More

by deborahlerman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Deborah - thank you for reviewing Ourisman Lexus of Rockville. We strive to deliver a seamless experience and I am glad that came through to you!

June 16, 2021

Really enjoyed working with this dealership. Staff is friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

June 16, 2021

Great customer service!!! I received a call from service department to schedule an appointment, and a reminder call. Fast, easy, no stress experience. That’s what you expect from Lexus. More

by gary.nemirovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 17, 2021 -

Ourisman Lexus of Rockville responded

Gary - Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful time working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back next time!

June 09, 2021

Arron- who is our assistant service managerat the dealership is great!!! Very polite and a great interface with the actual mechanic to be sure that our car gets the proper attention More

by Drposnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arron Gutierrez
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Arron know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 09, 2021

Jimmy made sure everything was taken care of, and as always, he and all associates I have met, are friendly and knowledgeable, hence I ONLY take my Lexus to the Lexus service. It’s always a comfortable More

by janishalpern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Janis! We appreciate your support and are happy to hear that Jimmy delivered a successful experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

June 09, 2021

Jim Baker always does a fabulous job on my 206 IS Lexus 250 for me. I would definitely recommend him. Thank you very much. Robert Harrison. More

by Rmharrison5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baker
Jun 09, 2021 -

Ourisman Lexus of Rockville responded

Thank you for your continued business, Robert! We are thrilled that Jim and the team always take such great care of you and your Lexus IS 250. Safe travels until we see you next at Ourisman Lexus of Rockville!

June 09, 2021

Jimmy was great and I without hesitation would return to Ourisman Lexus for future service needs! He was communicative and offered insight into the management of future service needs. A++ Service! More

by MH Timm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 10, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that Jimmy earned your five stars. Drive safely, and we hope to see you again at Ourisman Lexus of Rockville!

June 08, 2021

From scheduling to reception when I arrived to explanation and provision of services and ultimately final payment, the process was painless. Justin was helpful throughout. More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Gabriela Ramos
Jun 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We strive to deliver a seamless experience from our guests, and it is wonderful to hear that this was reflected in your time working with Justin. Drive safely, and we hope to see you again at Ourisman Lexus of Rockville!

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