Ourisman Lexus of Rockville - Service Center

The home pick-up was really convenient. And there were no surprise repairs or additional charges. surprise repairs or additional charges. More

Service is good and they usually do a great job cleaning the car during an oil change. But there are some inconsistencies like last time they didn't vacuum and I was really counting on that. the car during an oil change. But there are some inconsistencies like last time they didn't vacuum and I was really counting on that. More

Once again, smooth contactless service. No going to dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? More

Really enjoyed working with this dealership. Staff is friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. More

Great customer service!!! I received a call from service department to schedule an appointment, and a reminder call. Fast, easy, no stress experience. That’s what you expect from Lexus. department to schedule an appointment, and a reminder call. Fast, easy, no stress experience. That’s what you expect from Lexus. More

Arron- who is our assistant service managerat the dealership is great!!! Very polite and a great interface with the actual mechanic to be sure that our car gets the proper attention dealership is great!!! Very polite and a great interface with the actual mechanic to be sure that our car gets the proper attention More

Jimmy made sure everything was taken care of, and as always, he and all associates I have met, are friendly and knowledgeable, hence I ONLY take my Lexus to the Lexus service. It’s always a comfortable always, he and all associates I have met, are friendly and knowledgeable, hence I ONLY take my Lexus to the Lexus service. It’s always a comfortable place to wait while my car is serviced. More

Jim Baker always does a fabulous job on my 206 IS Lexus 250 for me. I would definitely recommend him. Thank you very much. Robert Harrison. 250 for me. I would definitely recommend him. Thank you very much. Robert Harrison. More

Jimmy was great and I without hesitation would return to Ourisman Lexus for future service needs! He was communicative and offered insight into the management of future service needs. A++ Service! Ourisman Lexus for future service needs! He was communicative and offered insight into the management of future service needs. A++ Service! More

From scheduling to reception when I arrived to explanation and provision of services and ultimately final payment, the process was painless. Justin was helpful throughout. explanation and provision of services and ultimately final payment, the process was painless. Justin was helpful throughout. More