Back

Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,323 Reviews

1,323 Reviews of Ourisman Lexus of Rockville - Service Center

Sort by
June 08, 2021

Conveniently located , friendly service in a timely manner, not insisting on a specific repair .The charge for a routine (35000) service was fair.Will see you in six months from now More

by Khelmin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the stellar review and for being a valued Ourisman Lexus of Rockville customer! It is our honor and pleasure to help you maintain your vehicle. Safe travels, and we'll see you again next time!

June 05, 2021

Job well done in a timely fashion. Did oil change on my Lexus IS250. I will definitely come back . Very friendly. Keep up the good work More

by Sconteh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Jun 07, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Ourisman Lexus of Rockville, and if you ever need anything else, don't hesitate to come back and see us again!

June 05, 2021

Ourisman had very friendly associates in their service department. The waiting area was clean, well stocked with beverages and since the service on my vehicle was going to be several hours, I was offered More

by Rmarkham21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan (Service manager)
Jun 07, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. We will certainly pass along your kind words to Shawn as well. All of us at Ourisman Lexus of Rockville appreciate your business and hope to see you next time. Take care!

June 02, 2021

EXCELLENT AND EFFICIENT SERVICE. THE PICKUP AND DROPOFF WAS EASY AND SERVICE TECH’S GUIDANCE WAS GREAT. WILL CONTINUE TO USE IN THE FUTURE FOR MY SERVICE More

by srnavalkar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jun 02, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Ourisman Lexus of Rockville! Providing an excellent customer experience is our number one priority, so we are thrilled to hear your feedback. Thanks for trusting us with your business and we hope to see you next time. Take care!

June 02, 2021

Justin was my advisor. Excellent people skills. Justin was very pleasant and kept me informed while I waited. Looking forward to my 25,000 miles service with Justin being my advisor. More

by CLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Gabriela Ramos
Jun 02, 2021 -

CLR responded

Continue to provide good service and pleasant advisors like Justin.

Jun 02, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear Justin was able to provide a seamless service visit. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thanks for choosing Ourisman Lexus of Rockville. Drive safe!

Jun 02, 2021 -

CLR responded

Thank you for providing good service to your customers. Keep up the good work!

May 31, 2021

Outstanding service, as always. Shawn Solan went above and beyond to make sure my ISF was properly taken care of. I have frequented many luxury dealerships over the years and the experience that Shawn fac More

by CarFanatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback! We're so happy to hear that the Ourisman Lexus of Rockville service team has always gone above and beyond to care for you and your Lexus IS F. It is our honor and pleasure! Safe travels and see you next time!

May 30, 2021

The employees at Lexus of Rockville are very courteous and professional. I always have a quality, pleasant experience when I come for service. Keep up the good work. More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Mel - It means a lot to hear that you've received consistently excellent service from our Ourisman Lexus of Rockville team. Thank you so much for being a loyal customer! We look forward to serving you next time.

May 27, 2021

In my eight years with this dealership, my service / maintenance visits are always a pleasure. All who I interact with are always courteous and professional. More

by j.mccray77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK
May 27, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we are grateful for your returning business. We look forward to your next visit!

May 26, 2021

Ourisman of Rockville performed nice work and did the work within the estimated time. The car was also washed and cleaned. The price for rotating the tires and changing the windshield wipers was a bit More

by Joe Schantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Jun 01, 2021 -

Ourisman Lexus of Rockville responded

Joe, thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing, and I would be more than willing to speak with you directly about what happened during your visit and ensure that we clear up any confusion about the cost. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 26, 2021

Excellent first service with Osborne. Looking forward to future visits. End end end end end end end end end end end end end end end More

by Ljmartinkovics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
May 26, 2021 -

Ourisman Lexus of Rockville responded

We were so happy to welcome you to Ourisman Lexus of Rockville! Thank you for your business and your kind review of our team. We look forward to seeing you again down the road!

...
113
...