Ourisman Lexus of Rockville - Service Center

Service at Lexus always great. Mike J was very helpful. We are new to the area so we were happy to get the same professional and efficient service we have come to expect from Lexus. We are new to the area so we were happy to get the same professional and efficient service we have come to expect from Lexus. More

Jimmy provided excellent customer service to me when I got my car serviced last week. He explained everything to me fully, listened, and reminded me about the workstations so I could work comfortably on m got my car serviced last week. He explained everything to me fully, listened, and reminded me about the workstations so I could work comfortably on my laptop while I waited. The on line appointment feature was convenient also. Thanks, Jimmy! More

I had a great experience with the service department. I had my oil changed. The technician informed me of additional services that he recommended taking care of. He was not pushy and left the decision to m had my oil changed. The technician informed me of additional services that he recommended taking care of. He was not pushy and left the decision to me. We will return. More

Excellent service. Very responsive, friendly, and thorough. Mike answered all my questions and was timely in giving me updates. I have been going here for years and with many cars and they are always thorough. Mike answered all my questions and was timely in giving me updates. I have been going here for years and with many cars and they are always great. More

The dealership is organized, efficient and the facility is clean. The staffs are friendly, knowledgeable, and efficient. In addition, they gave my car a nice exterior and interior cleaning which made my da is clean. The staffs are friendly, knowledgeable, and efficient. In addition, they gave my car a nice exterior and interior cleaning which made my day even better. More

There are only 4 businesses left that give any customer service: The Dutch market Nordstrom K mart ( helpful greeter) And Lexus And Kmart will soon be gone Which will leave Rockville Lexus only on service: The Dutch market Nordstrom K mart ( helpful greeter) And Lexus And Kmart will soon be gone Which will leave Rockville Lexus only one of 3 Congratulations !!0 More

Ozzie was terrific. He was courteous, he kept us totally informed as the process proceeded ! Next time we come in for service we will only request Ozzie. Dr. Alan Brugg informed as the process proceeded ! Next time we come in for service we will only request Ozzie. Dr. Alan Brugg More

Excellent and attentive service! Lexus of Rockville has shown good service and delivery of great work product over the years. It is worth considering this shop for Lexus car repairs. shown good service and delivery of great work product over the years. It is worth considering this shop for Lexus car repairs. More

Had a wonderful experience with Pierr in the service department. He was honest with me about what repairs I needed and he went above and beyond to contact my warranty service and to make sure they cover department. He was honest with me about what repairs I needed and he went above and beyond to contact my warranty service and to make sure they covered what they were supposed to cover. Thank you Pierr! More

Everyone who works in service is very helpful and nice! My car had not been driven in over a year . I was pleased to see that everything had been checked. My car had not been driven in over a year . I was pleased to see that everything had been checked. More