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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,323 Reviews

1,323 Reviews of Ourisman Lexus of Rockville - Service Center

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May 17, 2021

Ozzie was terrific. He was courteous, he kept us totally informed as the process proceeded ! Next time we come in for service we will only request Ozzie. Dr. Alan Brugg More

by rgb1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 17, 2021 -

Ourisman Lexus of Rockville responded

Dr. Alan - Thank you for posting a great review about your time working with Ozzie! We are happy to hear that he took excellent care of you and your vehicle. - Ourisman Lexus of Rockville team

May 17, 2021

Excellent and attentive service! Lexus of Rockville has shown good service and delivery of great work product over the years. It is worth considering this shop for Lexus car repairs. More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
May 17, 2021 -

Ourisman Lexus of Rockville responded

Felicia - Thank you for the great feedback! Hearing that you had such a seamless experience working with the Ourisman Lexus of Rockville team made our day. Drive safely, and we hope to see you back next time!

May 17, 2021

Had a wonderful experience with Pierr in the service department. He was honest with me about what repairs I needed and he went above and beyond to contact my warranty service and to make sure they cover More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
May 18, 2021 -

Ourisman Lexus of Rockville responded

Sara, thank you for taking the time to leave us a review! We couldn't be happier to hear that Pierr provided the exceptional service we pride ourselves on at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 15, 2021

Mike went overboard to make sure my car was perfect. There was a big scratch that he had buffed out. And I appreciated the valet service. More

by lhshanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 17, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to hear that Mike took such great care of you and your vehicle! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to review us. Drive safely and we hope to see you again!

May 15, 2021

Everyone who works in service is very helpful and nice! My car had not been driven in over a year . I was pleased to see that everything had been checked. More

by mgross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Gabriela Ramos
May 17, 2021 -

Ourisman Lexus of Rockville responded

Thanks for trusting us to get the job done! On behalf of everyone at Ourisman Lexus of Rockville, we wish you safe travels!

May 14, 2021

I've had several cars inspected at lexus or Rockville, and one suv repaired. They are very good, responsive and friendly. Justin in the service department is super to work with and very knowledgeable. More

by Frankenauto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service
May 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 14, 2021

My service was excellent. They addressed all of my concerns. The staff is friendly and knowledgeable. I would definitely recommend this service center to others. More

by Tina45639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baker
May 14, 2021 -

Tina45639 responded

Thank you for the great service!

May 14, 2021 -

Ourisman Lexus of Rockville responded

We are grateful to see such great feedback. We are so pleased to know that our team is providing this level of service and care to you! Thank you for your business, from your friends at Ourisman Lexus of Rockville.

May 14, 2021

Jim Baker is the best service guy in the business! Always polite, attentive and professional. No one better! He explains what needs to be done and what should be done. More

by HP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baker
May 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! Jim is an excellent member of our team, and we are happy to hear that he went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

May 14, 2021

The service department guys are the best I trust Shawn with my Lexus 100 💯 percent he is patient professional and his knowledge of my car is on point, I would never go anywhere else. More

by nicolemccainhines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
May 14, 2021 -

Ourisman Lexus of Rockville responded

Nicole - we're grateful to have earned your positive review and business here at Ourisman Lexus of Rockville! Thank you for trusting our team with the care and maintenance of your vehicle - it is truly our pleasure to serve you. Drive safe and see you next time!

May 13, 2021

The price for purchase of parts and the installation of a Lexus trailer hitch on our GX was significantly lower than another Lexus local dealer. More

by DonB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenburg
May 13, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Don! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

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