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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,323 Reviews

1,323 Reviews of Ourisman Lexus of Rockville - Service Center

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May 12, 2021

I had my service Pp and there was a recall on gas tank topper- Justin was great.on helping and keeping me in the loop. More

by Manijehp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Gabriela Ramos
May 12, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the 5-star review of Ourisman Lexus of Rockville! We're glad to see that Justin, and the rest of our service department took care of you!

May 12, 2021

Service rep was most attentive and professional. Mike was concerned about me (disabled vet) as much as he was about my Lexus. He could teach a class. More

by Howchenk
Recommend Dealer
Yes
Employees Worked With
Mike in service, Gabriela Ramos
May 12, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased to hear you were treated with respect and kindness during your service visit - it means we're living up to our core values! Thank you for trusting the Ourisman Lexus of Rockville team with the care of your vehicle - it is an honor and a pleasure to serve you. Drive safe and see you next time!

May 11, 2021

I appreciated the professionalism and expertise that I received from Oursiman Lexus’ Aaron G. The cost estimate for my car’s tire replacement work was reasonable. More

by brianjackson12366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
May 11, 2021 -

Ourisman Lexus of Rockville responded

Brian - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Aaron and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 11, 2021

I purchased my Lexus NX 300 at Ourisman Lexus and recently had service recall work done there. As with all my service experiences there, the staff was friendly and professional. The work was done in More

by MikeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
May 11, 2021 -

Ourisman Lexus of Rockville responded

Mike - All of us at Ourisman Lexus of Rockville appreciate knowing that we are delivering an exceptional experience for our customers. Thank you for trusting us with your car's service needs. We are grateful to have earned your business and hope you have a fantastic day!

May 09, 2021

Jimmy at Lexus of Rockville is consistently fabulous and without question, the reason I choose to have my vehicle serviced at this dealership. Jimmy is knowledgeable and I trust his advice and judgment. Ove More

by Aamedical
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 10, 2021 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville appreciate the time you took to leave such a kind review! Jimmy is exactly as you described. He is as helpful as he is knowledgeable and he makes sure our customers are confident in the car they drive home in. Thank you for trusting us with your car services. We wish you many safe and happy miles!

May 08, 2021

Very helpful staff. Prompt service. Fair pricing. No issues at all. Great customer experience! I will come back again for my car maintenance and trust them with my car More

by at8276a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Gabriela Ramos
May 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the outstanding review! We appreciate you trusting Ourisman Lexus of Rockville with the care of your vehicle - it is a pleasure to serve you. We hope to see you again soon!

May 07, 2021

My experience with Ourisman Lexus of Rockville was outstanding!! Aaron Gutierrez provided exceptional customer service. He was very courteous and professional and kept me informed every step of the wa More

by vze1130sz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
May 07, 2021 -

Ourisman Lexus of Rockville responded

It makes us smile to hear that Aaron's service stood out to you. Thank you for supporting him with a wonderful review! All of us at Ourisman Lexus of Rockville appreciate you trusting us with your vehicle and we look forward to your next visit.

May 06, 2021

Service was prompt, efficient and thorough. Cost of service was reasonable and fair with no pressure to upsell additional service. I will return for scheduled service More

by tmurphy3009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
May 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 05, 2021

Jimmy Baker as always was very knowledgeable and was able to answer my questions which lead to outstanding service. I will be a return customer. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you, Jerry, for your review of Ourisman Lexus of Rockville! We're happy to hear that Jimmy was so helpful during your visit.

May 05, 2021

Mike was exceptionally efficient and polite. Great service. Car was ready before time he quoted. Awesome! Appreciated the spacing in the lounge. Thank you much! More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 05, 2021 -

Ourisman Lexus of Rockville responded

Linda, thank you for taking the time to leave us a review! We couldn't be happier to hear that Mike took such good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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