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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,323 Reviews

1,323 Reviews of Ourisman Lexus of Rockville - Service Center

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May 05, 2021

My experience with Lexus Rockville has been always very positive. Jimmy Baker in the service department is the best, very professional and knowledgeable. I have been going to that location for 11 years. T More

by Roglonat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you are so confident in Jimmy and the team to get the job done. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville next time!

May 05, 2021

I’ve had an unexplainable situation. Where during the course of an evening, I hadn’t touched the key fob in many hours, but all the windows and skylight opened on their own. This happened recently as wel More

by lizanne stafford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 10, 2021 -

Ourisman Lexus of Rockville responded

Lizanne - This review is a bit concerning to read, and I would certainly like to ensure that we see what more we can do to resolve this issue. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

May 05, 2021

Great service from Ourisman Lexus in Rockville. Serviceman Osbourne is highly recommended. They offer to drop off the car to Ashburn Virginia. Thank you again! More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbourne at service.
May 05, 2021 -

Ourisman Lexus of Rockville responded

David - thank you for your review of Ourisman Lexus of Rockville!

May 05, 2021

The scheduling was easy, the staff worked to meet the timeframes that were important due to current logistics. Shawn’s communication was great, let me know any issues that needed to be addressed, excelle More

by Swalsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! It is wonderful to hear that you had such a successful experience working with Shawn and the team. Drive safely, and we hope to earn your business again at Ourisman Lexus of Rockville!

May 05, 2021

Top notch service, accommodation & follow-up simply the best!! Only great experiences with this Lexus dealer & service dept. Every effort made to make certain service was performed to satisfaction. More

by powerfulmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne in service department
May 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the excellent feedback! Hearing that you had such a successful experience working with the Ourisman Lexus of Rockville team made our day. Drive safely, and we hope to see you again down the road!

May 05, 2021

They were fast, polite and they even washed my car. The rep (sorry I for got his time) was helpful. The waiting area is nice too. More

by Cjyoung301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
May 05, 2021 -

Ourisman Lexus of Rockville responded

We are thrilled that our team delivered such efficient, thorough service! Thank you for trusting us with your business and your vehicle. We hope to see you again at Ourisman Lexus of Rockville!

May 05, 2021

I’m always very happy with my experiences with Lexus. I have nothing but praise for Jose M. I feel that I’m in good honest hands. I’m fold what need to be done to my car and all the safety elements. So f More

by stavertaylorj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose M.
May 06, 2021 -

Ourisman Lexus of Rockville responded

Joyce, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Jose know that you appreciate his help. We look forward to your next visit!

May 05, 2021

Always a pleasant experience at Lexus of Rockvilke. Staff/store is professional, personable, efficient & their current COVID-19 procedures in place help you feel at ease. More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn & Joel Mugisha
May 06, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we look forward to your next visit!

April 28, 2021

First visit to this dealership. My tire pressure was First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replac More

by KJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Apr 28, 2021 -

Ourisman Lexus of Rockville responded

We were so happy to welcome you to Ourisman Lexus of Rockville! It is gratifying to hear that you were so well taken care of by Ozzie and the team. Thank you and we hope to see you again down the road!

April 26, 2021

Jose is very professional, he was wonderful, polite and patient and always gives great service. I would recommend him to all my family and friends. More

by Soheilacrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 26, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jose takes good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

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