Ourisman Lexus of Rockville - Service Center

I really like this service department. My service rep, Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. More

Great service for my car.. dealership is always clean and the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there.. the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there.. More

I don’t have 25 words. I was in and out. Very professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out. professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out. More

Excellent service. Aaron was accommodating And very informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was cle informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was clean, and the waiting area provided go social distancing and was comfortable. More

Excellent customer service! Shawn answered all my questions about my Lexus and provided honest feedback on when I need to schedule an appointment for future repairs. Ask for Shawn when you go in for questions about my Lexus and provided honest feedback on when I need to schedule an appointment for future repairs. Ask for Shawn when you go in for repairs! More

Outstanding customer service! Very prompt, efficient and attentive. Jimmy was great in letting me know what the status of my repairs were and offering my loaner. I felt as if I was in good hands. attentive. Jimmy was great in letting me know what the status of my repairs were and offering my loaner. I felt as if I was in good hands. More

Always welcomed immediately and given loner vs having to wait. Super clean dealership, pleasant waiting environment and warm service. I was initially told that I had a suspension, strut and shock problem w wait. Super clean dealership, pleasant waiting environment and warm service. I was initially told that I had a suspension, strut and shock problem when I was on travel out of state. Lexus saved me from a wrong diagnosis! More

I have been dealing with Lexus of Rockville for years and can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. More

Great service! Car picked up on time, serviced quickly & returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy w returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy with my car! More

I received and excellent service. I was informed of my options and received very good advice on the issues that may require future attention. I am very satisfied. options and received very good advice on the issues that may require future attention. I am very satisfied. More