Ourisman Lexus of Rockville - Service Center

Excellent customer service! Shawn answered all my questions about my Lexus and provided honest feedback on when I need to schedule an appointment for future repairs. Ask for Shawn when you go in for questions about my Lexus and provided honest feedback on when I need to schedule an appointment for future repairs. Ask for Shawn when you go in for repairs! More

Outstanding customer service! Very prompt, efficient and attentive. Jimmy was great in letting me know what the status of my repairs were and offering my loaner. I felt as if I was in good hands. attentive. Jimmy was great in letting me know what the status of my repairs were and offering my loaner. I felt as if I was in good hands. More

Always welcomed immediately and given loner vs having to wait. Super clean dealership, pleasant waiting environment and warm service. I was initially told that I had a suspension, strut and shock problem w wait. Super clean dealership, pleasant waiting environment and warm service. I was initially told that I had a suspension, strut and shock problem when I was on travel out of state. Lexus saved me from a wrong diagnosis! More

I have been dealing with Lexus of Rockville for years and can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. can always count on their exceptional service. My service representative is Jimmy Baker and he is outstanding. More

Great service! Car picked up on time, serviced quickly & returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy w returned on time. Service rep, Jimmy Baker, kept in touch about the car and was available to answer any questions or concerns. I always trust Jimmy with my car! More

I received and excellent service. I was informed of my options and received very good advice on the issues that may require future attention. I am very satisfied. options and received very good advice on the issues that may require future attention. I am very satisfied. More

Excellent dealership. Good service, Good people. I will definitely return to this dealership. Aaron Gutierrez is an excellent service advisor and communicator. This will be my dealership as long as I own a definitely return to this dealership. Aaron Gutierrez is an excellent service advisor and communicator. This will be my dealership as long as I own a Lexus. More

Jimmy was Very nice, understood my budget so didn’t over push work, gave me a discount and made me feel very calm and welcomed as a customer. push work, gave me a discount and made me feel very calm and welcomed as a customer. More

Jimmy was friendly and I was taken care of in a very reasonable amount of time. All went well. Waiting room was clean coffee good. reasonable amount of time. All went well. Waiting room was clean coffee good. More

This was a recall service requested by Toyota. So I dropped the car over there and came back to pick it before close. It was really nice dropped the car over there and came back to pick it before close. It was really nice More