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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,329 Reviews

1,329 Reviews of Ourisman Lexus of Rockville - Service Center

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September 19, 2024

Quick, fast and efficient. Good job informing me of price and when work would be done. Also offered loaner car More

by swyang12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Sep 19, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the feedback! We're glad to hear that our team at Ourisman Lexus of Rockville provided quick and efficient service. We appreciate your support and look forward to serving you again!

September 19, 2024

awesome service, was done on time and everyone is courteous. Justin at Service and Ali at Sales are just awesome. More

by bhargavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
juston, Ali, Jeannette Shalaby, Jesse Drost
Sep 19, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the fantastic feedback! We're delighted to hear that Justin and Ali provided excellent service at Ourisman Lexus of Rockville. We appreciate your support!

September 18, 2024

Omar was amazing! ! He made my experience as painless as possible by including coupons to reduce the cost of repairs needed. I will recommend Omar and Lexus of Roc More

by Lorraine.lippman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 18, 2024 -

Ourisman Lexus of Rockville responded

Lorraine, we're delighted to hear that Omar made your experience at Ourisman Lexus of Rockville so smooth and cost-effective. Thanks for recommending us!

September 17, 2024

I have known Jimmy Baker for many years (I have a 21 year old LX470) and he is nothing short of exceptional. He is the reason I bought my LX600 in June. I hope that this review gives him the recognition that More

by Lrk527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Sep 17, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience! We're delighted to hear that Jimmy Baker's exceptional service influenced your decision to purchase the LX 600 at Ourisman Lexus of Rockville. We appreciate your support and will make sure he gets the recognition he deserves!

September 14, 2024

Jimmy Baker is an exceptional service manager at Lexus of Rockville. He help me with every Lexus services for the past 20 years plus. I highly recommend services at Lexus of Rockville. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Sep 16, 2024 -

Ourisman Lexus of Rockville responded

Peter, thank you for your loyalty and recommendation! We're delighted to hear that Jimmy has consistently provided exceptional service at Ourisman Lexus of Rockville. We look forward to continuing to serve you!

September 13, 2024

Ozzie Jones, the Service Manager at Ourisman Lexis is smart, highly knowledgeable, and the sole reason I go to this dealer. He and his techs never fail to diagnose and capably address any issues which ar More

by bbisgyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Sep 16, 2024 -

Ourisman Lexus of Rockville responded

bbisgyer, we're grateful for your kind words about Ozzie and our team at Ourisman Lexus of Rockville. It's great to hear that his expertise keeps you coming back! Thanks for sharing your experience with us.

September 12, 2024

Justin Furstenberg is an outstanding service manager and leads a great team very effectively and efficiently More

by sambrodermd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Sep 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin and the team at Ourisman Lexus of Rockville provided outstanding service. Thanks for sharing your positive experience!

September 11, 2024

Was very happy with my representative, explained every thing in layman's terms, job was done on time with no problems. More

by jewelryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Sep 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your experience with our representative at Ourisman Lexus of Rockville was smooth and informative. Thank you for the positive feedback!

September 11, 2024

Andres is a great service advisor he is a pro at his job and i will always ask for him to help me with both my cars More

by mkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Sep 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Andres provided you with exceptional service at Ourisman Lexus of Rockville. Thanks for your loyalty and kind words!

September 11, 2024

Vincent once again handled the untimely service as a professional. The service went way over the allotted time and Vincent made amends. More

by koepkegg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Sep 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your patience and understanding. We're glad Vincent was able to address the situation professionally at Ourisman Lexus of Rockville. We appreciate your feedback!

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