Ourisman Lexus of Rockville - Service Center

It was a pleasure to work with Pierre. He was polite, responsive, and cordial. He provided a thorough explanation of work being performed and future work needed. responsive, and cordial. He provided a thorough explanation of work being performed and future work needed. More

Great customer service at Lexus Dealership. Jimmy helped me when I first arrived to get an oil change,the wait time was fast. Excellent service! me when I first arrived to get an oil change,the wait time was fast. Excellent service! More

Ozzy was terrific to work with. He suggested picking up my car and leaving a loner which made the whole experience a breeze. He’s super nice too. my car and leaving a loner which made the whole experience a breeze. He’s super nice too. More

I was pleased with my service appointment. Shawn was I was pleased with my service appointment. Shawn was great with informing me to what was needed for my car during my service appointment which made I was pleased with my service appointment. Shawn was great with informing me to what was needed for my car during my service appointment which made my car service experience run smoothly. More

We have used this Ourisman Lexus dealer since 1998 and every single service has been professional, courteous and friendly. I give my highest recommendation to both this dealership and its employees. every single service has been professional, courteous and friendly. I give my highest recommendation to both this dealership and its employees. More

Brand new car with less than 500 miles on it and I noticed a tire defect. Plain n simple. By all rights a dealership did not have to do a thing. But oarsman Lexus went above and beyond and made me who noticed a tire defect. Plain n simple. By all rights a dealership did not have to do a thing. But oarsman Lexus went above and beyond and made me whole by replacing the tire. Most car dealerships would have told me too bad unless I had purchased extra tire insurance. Lexus understood the bigger issue and took care of their customer. Way to go oarsman Lexus five stars More

It was a very friendly and supportive communication with the representative. Made quick diagnosis and arranged a rental car. I thought later that I should have asked him to check the tire pressures as well. the representative. Made quick diagnosis and arranged a rental car. I thought later that I should have asked him to check the tire pressures as well. More

One reason I continue to buy a Lexus: excellent service at Lexus of Rockville. Service reps are friendly, helpful. They explain everything clearly, give honest time estimates. Waiting room is clean and at Lexus of Rockville. Service reps are friendly, helpful. They explain everything clearly, give honest time estimates. Waiting room is clean and spacious. I miss the chocolate chip cookies from pre-Covid times! Thank you Lexus of Rockville. More

Excellent. From the time the driver picked up my car until they got it back to me everything ran smoothly. The report was clear and simply read until they got it back to me everything ran smoothly. The report was clear and simply read More

Shawn was great! We discussed what work needed to be done and then kept me updated on progress. They tested the battery and found it needed replacement. So thankful I was able to replace it BEFORE it done and then kept me updated on progress. They tested the battery and found it needed replacement. So thankful I was able to replace it BEFORE it failed completely which might have left me stranded somewhere!! Yay! More