Ourisman Lexus of Rockville - Service Center

I have known Jim Baker since 2013. He is great all the I have known Jim Baker since 2013. He is great all the time on friendliness, knowledge, and efficiency! Give him an A + and a bonus. I have known Jim Baker since 2013. He is great all the time on friendliness, knowledge, and efficiency! Give him an A + and a bonus. More

Really nice guy! Really polite! Definitely feels good when every time getting my service done there. Will definitely go back for the service next time! when every time getting my service done there. Will definitely go back for the service next time! More

I love this location!! I started buying my cars from here years ago and I have no complaints regarding any aspects of their service. They have remained top notch since my first encounter. More importantly, t years ago and I have no complaints regarding any aspects of their service. They have remained top notch since my first encounter. More importantly, their superior customer service remains consistent. In particular, my service advisor Jim Baker. No matter how long I go between visits, Jim always greets me with a smile and always remembers my name. The 60 plus minute drive it takes me To get there from my home is worth every mile!! Kudos to the dealership and Jim Baker!! More

Joeseph, our service advisor was very helpful and knowledgeable. The service was quick and efficient. The waiting area was clean and had seating protocols for the virus. knowledgeable. The service was quick and efficient. The waiting area was clean and had seating protocols for the virus. More

I have been very pleased with the outstanding customer service with Lexus of Rockville. I chose Lexus of Rockville for this very reason prior to the purchase of my Lexus RX350. Customer service is most im service with Lexus of Rockville. I chose Lexus of Rockville for this very reason prior to the purchase of my Lexus RX350. Customer service is most important to me. It's easy to choose a vehicle based on looks and other options which are so prevalent in today's marketplace however, customer service is the distinguishing factor which separates professionals from mediocre. Mr. Shawn Solan is a consummate professional and represents the very best of Lexus service professionals. Frequent updates, anticipated needs, promptness, and attention to detail exemplify his approach and live up to the excellent reputation for Lexus service. I'm so pleased and you'd be too! More

Friendly staff members and great customer service. I will bring my vehicle back here in the future. Will definitely recommend this dealership to friends and family. bring my vehicle back here in the future. Will definitely recommend this dealership to friends and family. More

My serv rep Pierr is very professional and everything with my car comes back perfect. Thanks for the great service. Customer service is an A++++ with my car comes back perfect. Thanks for the great service. Customer service is an A++++ More

Friendly, professional care by Jimmy Baker. I have appreciated his support for and attention to me and my Lexus over the years. Jimmy has been my service advisor since the car was purchased in 2007. appreciated his support for and attention to me and my Lexus over the years. Jimmy has been my service advisor since the car was purchased in 2007. More

Excellent service, Mike was extremely helpful with getting my vehicle fixed. Will definitely come back for future services! The waiting area was very pleasant as well. getting my vehicle fixed. Will definitely come back for future services! The waiting area was very pleasant as well. More

My visit to Ourimam Lexus was better than the last time, so that was appreciated. Shawn made sure my car was returned to my job before I got off. so that was appreciated. Shawn made sure my car was returned to my job before I got off. More