Ourisman Lexus of Rockville - Service Center

Mike - my service manager - was courteous, professional, and very helpful. He explained what 100K scheduled maintenance would entail, and each recommended service. Mike’s score is 5+. However, I’m not su and very helpful. He explained what 100K scheduled maintenance would entail, and each recommended service. Mike’s score is 5+. However, I’m not sure if the cashier gave me the vomplete $150 discount that I was promised; I could not see it in the final Bill. More

When I have to schedule service or any minor issues with my 2015 Lexus GS 350, I will surely asked for Pierr Hernandez for assistance. He is honest, friendly and go above and beyond to deliver excellent se my 2015 Lexus GS 350, I will surely asked for Pierr Hernandez for assistance. He is honest, friendly and go above and beyond to deliver excellent service. It always good to find someone you trust. I will definitely be back to Ourisman Lexus-Rockville for future service on my car. More

I give a low rating to the dealership itself. I had a ridiculously difficult time scheduling routine maintenance. The service manager never responded to my message. I had to work through their great mana ridiculously difficult time scheduling routine maintenance. The service manager never responded to my message. I had to work through their great manager in sales to get service. The problem stemmed from the receptionist sending me to voicemail, not telling me my advisor was out sick for days. I give my service advisor, Ozzie, a 5 of 5. All of their service advisors are not created equal. Ozzie is a gem. He's always friendly, efficient and trustworthy (he never tries to hard sell me service I do not need). Some of their advisors will schedule you for service not recommended by their own web site for your specific car. They won't tell you they've added a service *they* personally recommend. It's not a matter of whether the service is a good idea; it's that they're not upfront. If you ask for an out the door cost, some will neglect to tell you about shop fees. Again, some display a disturbing lack of transparency of the kind that usually comes from the top. On the positive side, in the 11 years I've gone to this dealership I've been lucky to have some great advisors that honorably provide good customer service. Ozzie is the latest in that chain. More

Joel Mugisha was professional and humble and truly cares about the customer, he was understanding and patient. My car is RX 350 had the recall on it, Joe had the issue addressed although I went in just for about the customer, he was understanding and patient. My car is RX 350 had the recall on it, Joe had the issue addressed although I went in just for changing a tire. I appreciated the service. More

Excellent service, as usual, from Osborne. He always make me feel appreciated as a customer. He is professional, sincere, and kind! I trust him with all of my service needs. I would never go elsewhere. Many me feel appreciated as a customer. He is professional, sincere, and kind! I trust him with all of my service needs. I would never go elsewhere. Many thanks for the commitment to quality and genuine customer care! More

Outstanding service and precise. Considerate and value for money.highly recommend this place for sales or service. knowledgeable staff and couteous.Great customer service any day. for money.highly recommend this place for sales or service. knowledgeable staff and couteous.Great customer service any day. More

Great service and very professional! Pierre was exceptional in taking care of my car. I would highly recommend this car dealership to family and friends. exceptional in taking care of my car. I would highly recommend this car dealership to family and friends. More

We have been steady customers since our first Lexus in 2006. Lexus of Rockville stands behind their products (as does the Lexus brand), giving our car first-rate care and attention. And, of course, the 2006. Lexus of Rockville stands behind their products (as does the Lexus brand), giving our car first-rate care and attention. And, of course, the cars they sell are top of the line. More

Ourisman Lexus of Rockville is the place which service is top-notch. Although, everyone in that service department is good. Sean is the person I worked with. Lot. I gave him 5 star review. He is the best of top-notch. Although, everyone in that service department is good. Sean is the person I worked with. Lot. I gave him 5 star review. He is the best of the best. That is why I only want buy Lexus. More

Called to schedule my appointment and was set with no problem, and even when it was changed later it was not a problem, They were so nice to provide a loaner for me so I do have to sit and wait in the de problem, and even when it was changed later it was not a problem, They were so nice to provide a loaner for me so I do have to sit and wait in the dealership during this pandemic. More